One platform to build, run, and govern every kind of automation

Celigo is an intelligent automation platform that helps enterprises manage the full spectrum of enterprise automation, from data pipelines, rules-based EDI, and application integration to AI agents and autonomous workflows, with teams deciding at design time where to use rules, where to use AI, and where to keep people involved.

No. A single order, for example, can move through known steps handled by deterministic rules, exceptions that need context handled by an agent inside defined guardrails, and anything outside policy escalated to a person. Because Ora, Celigo’s intelligence layer, understands every automation in your account, you can ask it which agent steps could run as rules and make the change in natural language, for lower cost, more predictable results, and tighter governance. Business users, integration teams, and developers can each build in the interface that fits them (the UI, natural language through Ora, Platform MCP, or the CLI) and land on a workflow that is as deterministic or as agentic as the work requires.

Reliable enough to run commerce at its peak. Celigo processes 15 million orders and 60 billion transactions a month and has supported eleven consecutive Black Friday and Cyber Monday seasons without missing a transaction. That business continuity is built into the architecture. Each flow runs independently, so a slowdown in one system doesn’t block another, and if a downstream system is unavailable or overloaded, Celigo pauses and resumes processing instead of losing transactions.

Every failure across deterministic flows, EDI, application integrations, and AI agents is tracked from detection to resolution in one place, which makes root cause easier to find when a problem starts upstream of where it surfaces. Ninety six percent of exceptions are resolved without manual intervention, and the rest are routed or escalated with full context. Ora, the platform’s built-in AI interface, can help diagnose issues in natural language and troubleshoot in real time.

Teams define what each agent can access, what actions it can take, which policies it must follow, and when work should continue, stop, retry, route, or escalate, and every action is logged and traceable. External agents never receive raw credentials or direct system access; they get only the approved capabilities exposed through governed pathways, so a problem with one agent stays contained instead of spreading. The same model extends to third-party MCP servers: Celigo proxies native Salesforce, HubSpot, Snowflake, and similar MCP endpoints behind one governed connection with centralized authentication, per-user entitlements, and a unified audit trail.

Role-based access control, multi-org support, and team management define who can build, change, approve, run, and manage automations and platform resources. SSO and SAML, encryption in transit and at rest, and SOC 2 compliance round out the enterprise security baseline, alongside audit logs, run history, and sandbox environments for testing before changes reach production.