CUSTOMER SUCCESS PLANS

Integration success starts here

Conquer challenges and integrate like a pro with a tailored success plan covering adoption, support, and maintenance for Celigo’s iPaaS platform.

When you win, we win

Celigo Customer Success Plans offer personalized support to maximize your return on investment (ROI) and minimize risk.

Tailored support

Our plans are uniquely curated and personally customized to support your organization’s specific goals, needs, and challenges.

Expert guidance

Access support and guidance from qualified experts in automation, integration, and Celigo capabilities.

Strategic planning

We’ll help you develop and execute a strategic roadmap to plan for the future growth and scalability of your integration platform.

Continuous optimization

We offer ongoing support and regular reviews to ensure your integration platform always runs the way it should.

PLAN TIERS

Find the right plan

Essential
Preferred
Premier
Standard support and resources
Enhanced support
Personalized adoption services and support for maximum success
Celigo Help Center

Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. The Help Center provides a knowledge base, video tutorials, a community forum, FAQs, and more.

Celigo University Training

All Celigo University courses are free to users of integrator.io. Any paid workshop offerings found within Celigo University are clearly identified.

Touchpoints with Customer Success Manager

Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.

Online Ticket and Chat Support
Standard Celigo Support Hours

Pacific Time

8:00 AM to 5:00 PM, Monday – Friday

 

Eastern Time

11:00 am to 8:00 PM, Monday – Friday

 

Greenwich Mean Time

8:00 AM to 5:00 PM, Monday – Friday

 

Central Africa Time

10:00 AM to 7:00 PM, Monday – Friday

 

Australian Eastern Time 8:00 AM to 6:00 PM, Monday – Saturday

 

For more details about Support Hours and SLAs, click here

Standard Support SLA

First Response – Urgent Priority  4 hours

First Response – High

Priority  1 day

First Response – Normal Priority  3 days

First Response – Low

Priority  5 days

 

For more details about Support Hours and SLAs, click here

Extended Support Hours

US Pacific

4:00 PM Sunday through 5:00 PM Friday

 

US Eastern

7:00 PM Sunday through 8:00 PM Friday

 

Greenwich Mean Time

11:00 PM Sunday through 12:00 AM Saturday

 

Central Africa Time

1:00 AM Monday through 2:00 AM Saturday

 

Australian Eastern

8:00 AM to 6:00 PM, Monday – Saturday

 

For more details about Support Hours and SLAs, click here

Improved Support SLA

First Response – Urgent Priority  2 hours

First Response – High

Priority  8 hours

First Response – Normal Priority  2 days

First Response – Low

Priority  2 days

 

For more details about Support Hours and SLAs, click here

Phone Support
24/7 Support Hours

Applies to urgent priority tickets for those on the Preferred plan

Highest Support SLA

First Response – Urgent Priority  1 hours

First Response – High

Priority  4 hours

First Response – Normal Priority  1 day

First Response – Low

Priority  1 day

 

For more details about Support Hours and SLAs, click here

Strategic Planning with Customer Success Manager
Quarterly Upgrade Planning

By request, Celigo will provide up to 1 hour of upgrade planning per quarter.

CUSTOMER TESTIMONIALS

Hear from our customers

Discover why thousands of market leaders choose Celigo for their integration and automation needs.

200+

endpoints integrated

case study

WeTransfer develops a scalable integration framework across the enterprise with Celigo

The change with Celigo was noticeable right away. For the sales team to have financial data after they asked for it for two years, and that it actually went comparatively easy, was a wake-up call for us. Everything that we promised to the users: it just worked. It was a huge success.

Katia Malashyna-de Jong

Financial Systems Director

100x increase

in transactions processed between CRM and ERP

case study

CDC Foundation successfully manages a fivefold increase in transactions during the COVID pandemic with Celigo

Our business is very complex. It’s very rare that we can work with a partner who understands us and gives us an effective solution like Celigo. They’ve made us an automation-first company.

Malcolm James

Director of Information Technology

10x

growth over the last five years with Celigo

case study

Titan Brands grows 10x over five years while automating processes across its entire operations with Celigo

Celigo has helped us grow our business 10x over the last five years by letting us concentrate our core competencies. They’ve allowed regular business users to automate and manage the different tasks, while still giving the IT and technical users the ability to automate the more advanced processes for the people who are more comfortable doing that.

Jeff Hill

Director of Global Supply Chain

50%

cost reduction in implementation

case study

QDOBA Mexican Eats accelerates automation at half the cost by switching to Celigo

Celigo was a no-brainer for QDOBA. Dollar for dollar, you get more with the Celigo platform. And when you add the fact that it is easier to use, there’s more scalability for us with Celigo. It has allowed me to hand off some of the error-handling to the experts in each department. Instead of basically having IT do it for them for two years, they can go into the Celigo platform and fix it themselves.

Gary Burgess

Director, Infrastructure and Security

96 hours/month

in manual processes saved

case study

Lumio automates AR processes and empowers business users with reduced IT dependency

I didn’t have to wait for some IT developer to make a change. I could make changes myself. So easy, even a financial controller can do it.

Matthew Morrill

Assistant Controller

CUSTOMER SUPPORT

Get the most value from Celigo

Enjoy support for your integration journey through online and in-person training, community posts, resource documents, and our help center.