Customer Success Plan2022-09-06T19:06:21+00:00

We Win When Our Customers Win

Choose your customer success plan

Learn about our services to help you and
your business succeed.
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Your success is our success!

In addition to great products, Celigo offers Customer Success Plans that enable you to get extra attention and services to meet your business goals. A combination of adoption, support, and maintenance services, Customer Success Plans enable you to maximize your investment, minimize risk, and enjoy more peace of mind.

Engage With A Customer
Success Manager

A Customer Success Manager (CSM) will work with you to understand your integration-related business goals and shepherd you through the journey to achieve those goals.

Expanded Support
Hours

Access Celigo support during expanded support windows and enjoy faster guaranteed response times as well.

Select the Level that
Fits Your Needs

Essential
Included with Product Subscription

Standard support and resources

Preferred
20% of Product Subscription

Enhanced support

Premier
30% of Product Subscription

Personalized adoption services and support for maximum success

Celigo Help Center

Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. The Help Center provides a knowledge base, video tutorials, a community forum, FAQs, and more.

Celigo University Training

All Celigo University courses are free to users of integrator.io. Any paid workshop offerings found within Celigo University are clearly identified.

Touchpoints with Customer Success Manager

Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.

Online Ticket and Chat Support
Standard Celigo Support Hours
Pacific Time
8:00 AM to 5:00 PM, Monday – Friday
Eastern Time
11:00 am to 8:00 PM, Monday – Friday
Greenwich Mean Time
8:00 AM to 5:00 PM, Monday – Friday
Central Africa Time
10:00 AM to 7:00 PM, Monday – Friday
Australian Eastern Time
11:00 AM to 12:00 PM, Monday – Saturday

For more details about Support Hours and SLAs, click here
Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day
First Response - Normal Priority 3 days
First Response - Low Priority 5 days

For more details about Support Hours and SLAs, click here
Extended Support Hours
US Pacific
4:00 PM Sunday through 5:00 PM Friday
US Eastern
7:00 PM Sunday through 8:00 PM Friday
Greenwich Mean Time
11:00 PM Sunday through 12:00 AM Saturday
Central Africa Time
1:00 AM Monday through 2:00 AM Saturday
Australian Eastern
11:00 AM Monday through 11:00 AM Saturday

For more details about Support Hours and SLAs, click here
Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours
First Response - Normal Priority 2 days
First Response - Low Priority 2 days

For more details about Support Hours and SLAs, click here
Phone Support
24/7 Support Hours *Urgent Tickets only
Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours
First Response - Normal Priority 1 day
First Response - Low Priority 1 day

For more details about Support Hours and SLAs, click here
Strategic Planning with Customer Success Manager
Quarterly Upgrade Planning

By request, Celigo will provide up to 1 hour of upgrade planning per quarter.

Essential
Included with Product Subscription

Standard support and resources

Celigo Help Center

Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. The Help Center provides a knowledge base, video tutorials, a community forum, FAQs, and more.

Celigo University Training

All Celigo University courses are free to users of integrator.io. Any paid workshop offerings found within Celigo University are clearly identified.

Touchpoints with Customer Success Manager

Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.

Online Ticket and Chat Support
Standard Celigo Support Hours
Pacific Time
8:00 AM to 5:00 PM, Monday – Friday
Eastern Time
11:00 am to 8:00 PM, Monday – Friday
Greenwich Mean Time
8:00 AM to 5:00 PM, Monday – Friday
Central Africa Time
10:00 AM to 7:00 PM, Monday – Friday
Australian Eastern Time
11:00 AM to 12:00 PM, Monday – Saturday

For more details about Support Hours and SLAs, click here
Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day
First Response - Normal Priority 3 days
First Response - Low Priority 5 days

For more details about Support Hours and SLAs, click here
Extended Support Hours
US Pacific
4:00 PM Sunday through 5:00 PM Friday
US Eastern
7:00 PM Sunday through 8:00 PM Friday
Greenwich Mean Time
11:00 PM Sunday through 12:00 AM Saturday
Central Africa Time
1:00 AM Monday through 2:00 AM Saturday
Australian Eastern
10:00 AM Monday through 11:00 AM Saturday
Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours
First Response - Normal Priority 2 days
First Response - Low Priority 2 days
Phone Support
24/7 Support Hours
Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours
First Response - Normal Priority 1 day
First Response - Low Priority 1 day
Strategic Planning with Customer Success Manager
Quarterly Upgrade Planning

By request, Celigo will provide up to 1 hour of upgrade planning per quarter.

Preferred
20% of Product Subscription

Enhanced support

Celigo Help Center

Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. The Help Center provides a knowledge base, video tutorials, a community forum, FAQs, and more.

Celigo University Training

All Celigo University courses are free to users of integrator.io. Any paid workshop offerings found within Celigo University are clearly identified.

Touchpoints with Customer Success Manager

Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.

Online Ticket and Chat Support
Standard Celigo Support Hours
Pacific Time
8:00 AM to 5:00 PM, Monday – Friday
Eastern Time
11:00 am to 8:00 PM, Monday – Friday
Greenwich Mean Time
8:00 AM to 5:00 PM, Monday – Friday
Central Africa Time
10:00 AM to 7:00 PM, Monday – Friday
Australian Eastern Time
11:00 AM to 12:00 PM, Monday – Saturday

For more details about Support Hours and SLAs, click here
Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day
First Response - Normal Priority 3 days
First Response - Low Priority 5 days

For more details about Support Hours and SLAs, click here
Extended Support Hours
US Pacific
4:00 PM Sunday through 5:00 PM Friday
US Eastern
7:00 PM Sunday through 8:00 PM Friday
Greenwich Mean Time
11:00 PM Sunday through 12:00 AM Saturday
Central Africa Time
1:00 AM Monday through 2:00 AM Saturday
Australian Eastern
10:00 AM Monday through 11:00 AM Saturday
Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours
First Response - Normal Priority 2 days
First Response - Low Priority 2 days
Phone Support
24/7 Support Hours
Urgent Priority Support
Pacific Time
8:00 AM – 5:00 PM Saturday - Sunday
Eastern Time
11:00 AM – 8:00 PM Saturday - Sunday
Greenwich Mean Time
4:00 PM – 1:00 AM Saturday - Sunday
Australian Eastern Time
3:00 AM – 12:00 PM next day, Sunday – Monday
*Urgent Tickets only
Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours
First Response - Normal Priority 1 day
First Response - Low Priority 1 day
Strategic Planning with Customer Success Manager
Quarterly Upgrade Planning

By request, Celigo will provide up to 1 hour of upgrade planning per quarter.

Premier
30% of Product Subscription

Personalized adoption services and support for maximum success

Customer Compass Resources

Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.

Celigo University Training

All Celigo University courses are free to users of integrator.io. Any paid workshop offerings found within Celigo University are clearly identified.

Touchpoints with Customer Success Manager

Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.

Online Ticket and Chat Support
Standard Celigo Support Hours
Pacific Time
8:00 AM to 5:00 PM, Monday – Friday
Eastern Time
11:00 am to 8:00 PM, Monday – Friday
Greenwich Mean Time
8:00 AM to 5:00 PM, Monday – Friday
Central Africa Time
10:00 AM to 7:00 PM, Monday – Friday
Australian Eastern Time
11:00 AM to 12:00 PM, Monday – Saturday

For more details about Support Hours and SLAs, click here
Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day
First Response - Normal Priority 3 days
First Response - Low Priority 5 days

For more details about Support Hours and SLAs, click here
Extended Support Hours
US Pacific
4:00 PM Sunday through 5:00 PM Friday
US Eastern
7:00 PM Sunday through 8:00 PM Friday
Greenwich Mean Time
11:00 PM Sunday through 12:00 AM Saturday
Central Africa Time
1:00 AM Monday through 2:00 AM Saturday
Australian Eastern
11:00 AM Monday through 11:00 AM Saturday
Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours
First Response - Normal Priority 2 days
First Response - Low Priority 2 days
Phone Support
24/7 Support Hours
Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours
First Response - Normal Priority 1 day
First Response - Low Priority 1 day
Strategic Planning with Customer Success Manager
Quarterly Upgrade Planning

By request, Celigo will provide up to 1 hour of upgrade planning per quarter.

Celigo has cut down on our time to accomplish work tremendously. There was no area of our organization that wasn’t positively impacted. Our transaction volume has increased 5x since pre-COVID — it would have been nearly impossible to manage that kind of volume before Celigo.”

Christopher Veck

ERP Administrator
AFG Distribution

“Celigo has quickly become an invaluable tool within Miansai. We have completed nearly a dozen integrations with NetSuite and have not encountered one with both the ease of installation and amount of control that Celigo provides.”

Christopher Veck

CIO
Miansai

Thank you for your interest.

Please provide the following information and a
product specialist will respond promptly.

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