We Win When Our Customers Win

Choose your customer success plan

Learn about our services to help you and
your business succeed.

Your success is our success!

In addition to great products, Celigo offers Customer Success Plans that enable you to get extra attention and services to meet your business goals. A combination of adoption, support, and maintenance services, Customer Success Plans enable you to maximize your investment, minimize risk, and enjoy more peace of mind.

Engage With A Customer
Success Manager

A Customer Success Manager (CSM) will work with you to understand your integration-related business goals and shepherd you through the journey to achieve those goals.

Expanded Support
Hours

Access Celigo support during expanded support windows and enjoy faster guaranteed response times as well.

Select the Level that
Fits Your Needs

Essential
Included with Product Subscription

Standard support and resources

Preferred
20% of Product Subscription

Enhanced support

Premier
30% of Product Subscription

Personalized adoption services and support for maximum success

Celigo Help Center

Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. The Help Center provides a knowledge base, video tutorials, a community forum, FAQs, and more.

Celigo University Training

All Celigo University courses are free to users of integrator.io. Any paid workshop offerings found within Celigo University are clearly identified.

Touchpoints with Customer Success Manager

Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.

Online Ticket and Chat Support
Standard Celigo Support Hours
Pacific Time
8:00 AM to 5:00 PM, Monday – Friday
Eastern Time
11:00 am to 8:00 PM, Monday – Friday
Greenwich Mean Time
8:00 AM to 5:00 PM, Monday – Friday
Central Africa Time
10:00 AM to 7:00 PM, Monday – Friday
Australian Eastern Time
11:00 AM to 12:00 PM, Monday – Saturday

For more details about Support Hours and SLAs, click here
Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day
First Response - Normal Priority 3 days
First Response - Low Priority 5 days

For more details about Support Hours and SLAs, click here
Extended Support Hours
US Pacific
4:00 PM Sunday through 5:00 PM Friday
US Eastern
7:00 PM Sunday through 8:00 PM Friday
Greenwich Mean Time
11:00 PM Sunday through 12:00 AM Saturday
Central Africa Time
1:00 AM Monday through 2:00 AM Saturday
Australian Eastern
11:00 AM Monday through 11:00 AM Saturday

For more details about Support Hours and SLAs, click here
Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours
First Response - Normal Priority 2 days
First Response - Low Priority 2 days

For more details about Support Hours and SLAs, click here
Phone Support
24/7 Support Hours *Urgent Tickets only
Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours
First Response - Normal Priority 1 day
First Response - Low Priority 1 day

For more details about Support Hours and SLAs, click here
Strategic Planning with Customer Success Manager
Quarterly Upgrade Planning

By request, Celigo will provide up to 1 hour of upgrade planning per quarter.

Richard Gobea

Accounting Manager

PayPal Logo
“Celigo did great! The project team did a good job of managing the project, coordinating between parties, and was always very responsive. That enabled us to hit the timeline target we had.”

Christopher Veck

Cio

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“Celigo has quickly become an invaluable tool within Miansai. We have completed nearly a dozen integrations with NetSuite and have not encountered one with both the ease of installation and amount of control that Celigo provides.”

Thank you for your interest.

Please provide the following information and a
product specialist will respond promptly.