Director, Infrastructure and Security
QDOBA Mexican Eats
San Diego, CALIFORNIA
Celigo Integrator.io for dozens of process across EDI, JIRA, Atradius, Kardex, Beeyond, Akaneo, WooCommerce, Gravity Forms, SAP Business Network, Excel, FTP, DocParser, Microsoft Azure, ADP, CloudExtend Outlook
QDOBA is a fast-casual Mexican restaurant with more than 740 locations in the U.S. and Canada. Committed to bringing flavor to people’s lives, QDOBA uses ingredients freshly prepared in-house by hand throughout the day to create delicious menu options. Guests can experience QDOBA’s delicious flavors by enjoying one of its chef-crafted signature eats for convenience and ease, or by creating their own burritos, bowls, tacos, quesadillas, nachos, and salads to suit their personal tastes and cravings.
For four years running, QDOBA has been voted the “Best Fast Casual Restaurant” as part of the USA Today 10 Best Readers’ Choice Awards.
After spinning off from parent Jack in the Box, QDOBA replaced its legacy ERP with NetSuite to manage its 700 stores and support its fast growth. At the same time, the company brought in Boomi as its iPaaS.
For the pace at which QDOBA was moving, the IT team could not automate certain processes fast enough with Boomi.
“It sometimes would take weeks for my team to figure out even where to start,” said Gary Burgess, Director of Infrastructure and Security. “Everything required training. And it was very expensive to find people who could understand the platform.”
More concerningly, the team didn’t have the visibility they need when errors occurred, which were costly and time-consuming to resolve.
“We simply didn’t have a good way to resolve errors within the Boomi UI,” said Burgess. “For example, if a restaurant closed and we had to deactivate it from our systems, or if Boomi only brought in part of a journal entry, errors would come up. But it wouldn’t just give me the error, it would spit out all the errors into a file. So I had to go to the server, pull the file, work with the business user to figure out what the problem is, fix the file, put it back in the server, and rerun the job.
“It definitely caused headaches, and my team had to be involved to resolve it. It was a consistent problem that could take several hours a day. I had a folder on the desktop of my computer just for Boomi retract errors,” added Burgess.
After two years, the company decided to look some a more scalable solution.
QDOBA ultimately decided on using Celigo to replace Boomi as its iPaaS. They chose it because Celigo’s feature set, usability, the ability to handle errors within the user interface, and the total cost of ownership.
The company’s first goal was to replace the existing integrations with Celigo. QDOBA worked with Nova Module, a Celigo partner, to help with the implementation. This included a combination of flat files from multiple vendors, some homegrown databases, dozens of applications such as Ultipro, Ecova, and Cintas, and complex files with financial and statistical journal entries with over 18,000 lines across multiple subsidiaries.
“Our process with Celigo splits up the files, and we process those breakdowns into the server and run additional flows to grab each one of them into NetSuite,” said Burgess.
The company is now looking at new opportunities for automations via API integrations across multiple back-end systems such as its restaurants’ POS and payroll systems.