Finance Systems Manager
Integrator.io with Concur Expense, Beeline, and Salesforce, Salesforce-NetSuite Integration App, Cash Application Manager, Vendor Payment Manager, Data Loader with Citrix Invoices and merger data
With over a dozen subsidiaries with multiple bank accounts for different currencies, in order to apply customer payments for thousands of invoices a day, the company was relying on weekly CSV uploads.
The company was also moving it’s Mexico and Brazil subsidiaries from a legacy ERP to NetSuite, and in the process, it faced unique regulatory requirements to register invoices with the local governments.
Finally, the company also was looking for ways to automate collections based on information that lived both in Salesforce and NetSuite so the company can track down any customers that might be at risk of not paying and getting turned off.
“We manually downloaded reports from Salesforce and did v-lookups against the data in NetSuite,” said Tim Nestlerode, Financial Systems Manager at LogMeIn. “It was a long, four-hour process once a week on Fridays.”
“I was not leaving early on Fridays,” he added.
“Celigo saves us a lot of time. We’re processing thousands of invoices a day and updating tens of thousands of customer records through these flows. There’s no way to do that manually. We manage this with our finance business team of four people.”
“We import the bank account data daily to apply customer payments to invoices in an automated fashion,” said Nestlerode.
Next, for the Brazilian and Mexican subsidiaries, the company implemented the Celigo Vendor Payment Manager to automatically send a file to Bank of America and register invoices with the government according to local regulations.
Then, the company adopted Celigo Integrator.io to automate processes between NetSuite and Beeline, a workforce management system, as well as NetSuite and Concur Expense so employees could manage the expense data directly in Concur Expense while the finance and accounting teams could have that same data in NetSuite.
Finally, LogMeIn adopted Celigo’s flagship Salesforce-NetSuite Integration App, which automates and syncs all the relevant information between the leading CRM and the leading ERP. In combination with Celigo integrator.io, the integration enables the sales and customer care teams to have the financial information that lives in NetSuite, such as the days outstanding and past due information, directly inside of Salesforce. This gives them the information they need to flag these customers to try to save these accounts.
“Celigo saves us a lot of time. We’re processing thousands of invoices a day and updating tens of thousands of customer records through these flows,” said Nestlerode. “There’s no way to do that manually. We manage this with our finance business team of four people.”
“We continue to get ROI, and not just in man-hours. With some improvements last August we saw an uptick of 5% more payments being applied — that’s huge when you’re talking about two to three thousand payments a day.”
“We’ve used Celigo a ton and they make that easy,” he added.