NetSuite 2018.2 Two-Factor Authentication (2FA) Requirement

By Rico Andrade
September 6, 2018

Celigo integrations must now use Token-Based Authentication for all NetSuite connections based on the new two-factor authentication (2FA) requirement included with the NetSuite 2018.2 fall release. This article provides information on ensuring your integration continues to run successfully.

Quick Links

  1. What is the new NetSuite two-factor (2FA) requirement?
  2. Will I need to change my Celigo integrations?
  3. How do I check the authentication type I’m using for NetSuite?
  4. How do I check when my NetSuite account will be upgraded to 2018.2?
  5. What happens if I continue using “Basic” authentication for NetSuite?
  6. How do I enable Token authentication for my Celigo integrations?
  7. Can I schedule a one-on-one session with Celigo?

1. What is the new NetSuite two-factor (2FA) requirement?

To provide an extra level of security, NetSuite 2018.2 release requires all NetSuite users with privileged roles to use two-factor authentication (2FA). 2FA requires the user to provide the second authentication factor when requested and is, therefore, unsuitable for integrations, which must run in a fully automated, unattended mode.

Consequently, we require all Celigo integrations* to use NetSuite connections with the more secure and reliable Token-Based Authentication (TBA). This will allow integrations to run in a fully automated, unattended mode.

2. Will I need to change my Celigo integrations?

Yes, for certain NetSuite integrations from Celigo, you will need to make changes when using the “Basic” authentication type. If your integrations are already set up with “Token” for all NetSuite connections, you do not need to make any changes.

Note that these changes do not apply to OpenAir, so if you use the OpenAir – Salesforce Connector, you do not need to do anything.

3. How do I check which authentication type I use for NetSuite?

As detailed in the video, go to the Settings page of your integration. Select “Connections” from the left-hand menu. Click on the pencil icon next to your NetSuite Connection, and in the “Authentication Type” field, you will either see “Basic” or “Token.”

4. How do I check when my NetSuite account will be upgraded to 2018.2?

NetSuite 2018.2 upgrade will be staggered over a two month schedule. To determine when your NetSuite account is scheduled for the upgrade, go to your NetSuite Home page where you will see the date of your upgrade as shown in the example screenshot. Since this schedule is managed directly by NetSuite, any questions or updates need to be obtained directly from NetSuite.

Go to the NetSuite Home page to see the date of your upgrade

5. What happens if I continue using “Basic” authentication for NetSuite?

When your NetSuite account is upgraded to 2018.2, your NetSuite connection will fail and the integration flows that require access to NetSuite will stop working.

6. How do I enable Token authentication for my Celigo integrations?

View these videos for a quick overview of changing your NetSuite connections. For product-specific details, click on your product and follow the instructions in the guide:

E-commerce Integration Apps

Other Integration Apps

7. Can I schedule a one-on-one session with Celigo to go over this?

Yes. Send us an email at [email protected] with convenient times and dates.

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