Celigo Subprocessors
Celigo, Inc. uses certain subprocessors to assist it in providing to its customers the Services as described in the Terms of Service or such other location as the Terms of Use may be posted from time to time (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement.
A subprocessor is a third party data processor engaged by Celigo who has or potentially will have access to, or process Customer Data (which may contain Personal Information). Celigo engages different types of subprocessors to perform various functions as explained below.
INFRASTRUCTURE
We use the following list of subprocessors to provide our cloud infrastructure environment and processing of our Customer’s GDPR content, or for support for product features: in our role as the subprocessor to the customer as the data controller. Note that Integrator.io customers with accounts in the US Data Center use US sub processors based in the same US AWS region for processed data; and Integrator.io customers with accounts in the EU Data Center use sub processors based in the same EU AWS region for processed data. Sub processors only in the US, only have metadata (details about the processing), not processed data.
| SUBPROCESSOR | LOCATION / COUNTRY | WEBSITE | PURPOSE |
| Amazon Web Services | USA/EU | aws.amazon.com | Cloud-based infrastructure |
| Confluent* | USA/EU | confluent.io | Kafka and other services |
| Jira (Atlassian) | USA | atlassian.com/software/jira | Ticketing system |
| Loggly (Solar Winds)** | USA | loggly.com | System logging |
| LogRocket** | USA | logrocket.com | System logging |
| MongoDB Atlas* | USA/EU | mongodb.com/cloud/atlas | integrator.io database |
| Splunk* | USA | splunk.com | System logging |
| Loren Data – ECGrid* | USA | ecgrid.com | EDI processing only |
| Graviteesource, Inc.*** | USA | gravitee.io/ | APIM support calls only |
* Integrator.io only
** CloudExtend only
*** Integrator.io only and US Data Center based customers only, and L2 or L3 support calls only for the Celigo API Management service only
PROCESSING OF INFORMATION ABOUT OUR CUSTOMERS
We work with various subprocessors that support our business and software services and infrastructure. In order to provide this functionality to Celigo as a data controllor, these subprocessors may, but not necessarily will, have access to data about Celigo Customers, but not the customer’s GDPR personal data as a controller.
| SUBPROCESSOR | COUNTRY | WEBSITE | PURPOSE |
| Adobe EchoSign | USA | acrobat.adobe.com/us/en/sign.html | Adobe Sign (formerly EchoSign) is the world`s most trusted e-sign solution |
| AllBound | USA | www.allbound.com | partner relationship and channel management solutions for all aspects of the partner lifecycle |
| Appirio | USA | appirio.com | IT technology company providing mobile, social, crowdsourcing and cloud technology services |
| Chargebee | USA | www.chargebee.com | Automate recurring billing, and manage subscriptions |
| Cirrus Insight | USA | www.cirrusinsight.com | CRM application that integrates Salesforce with third party services, including Gmail and Microsoft Office 365. |
| Clari | USA | www.clari.com | AI-driven sales forecasting and pipeline management software B2B sales teams use to sell, forecast, and close more deals, predictably |
| Concur | USA | www.concur.com | Expense management system |
| DocuSign | USA | www.docusign.com | Electronic signature technology and digital transaction management services for facilitating electronic exchanges of contracts and signed documents |
| GainsightPX (Formerly Aptrinsic) | USA | www.gainsight.com | Assists with adoption and retention |
| USA | www.google.com | Cloud Storage, Internal Document Sharing, Document Building, Chat, Corporate Email | |
| Gong.io | USA | www.gong.io | Conversation Intelligence Tool |
| HubSpot | USA | www.hubspot.com | Marketing Automation Tool |
| Intercom | USA | www.intercom.com | Customer messaging platform. Chat with prospective and existing customers within the app, website, social media, or via email |
| Jira (Atlassian) | USA | www.atlassian.com/software/jira | Issue tracking product, developed by Atlassian. It provides bug tracking, issue tracking, and project management functions. |
| LastPass (LogMeIn) | USA | www.lastpass.com | Vaulting system for credentials and Passwords |
| USA | www.linkedin.com | Build and engage with your professional network – Includes Point drive and Sales Navigator | |
| LiveChat | USA | www.livechatinc.com | Embedded live chat solution for your website |
| Mix Max | USA | www.mixmax.com | Calendar plugin for Gmail |
| NetSuite | USA | www.netsuite.com | ERP |
| Natero, Inc. | USA | www.natero.com | Natero helps Customer Success Managers reduce churn, increase expansion, and manage more accounts with less effort. |
| Outreach.io | USA | www.outreach.io | Sales Dialer that helps efficiently and effectively engage prospects to drive more pipeline and close more deals |
| Product Board | USA | www.productboard.com | Product management system that helps you understand what users need, prioritize what to build, and rally everyone around your roadmap |
| Salesforce | USA | www.salesforce.com | CRM |
| Slack | USA | slack.com | Team collaboration tool |
| SmartSheet | USA | www.smartsheet.com | Software as a service application for collaboration and work management |
| Stripe | USA | stripe.com | Online payment processing for internet businesses |
| StichDAta | USA | www.stitchdata.com | Lightweight data warehouse – Synchronizer – NetSuite <> Salesforce |
| SurveyMonkey | USA | www.surveymonkey.com | Online cloud survey business |
| Vidyard | Kitchener, Canada | www.vidyard.com | Software to host and analyze video performance |
| Zendesk | USA | www.zendesk.com | Customer service software and support ticketing system |
| Zoom | USA | zoom.us | Video Conferencing Communications |
If you/ your company would like to be notified of intended changes to this list then please fill out the form below to join our distribution list. Once subscribed in this manner you will receive notification of new Subprocessors before those Subprocessors are authorized to process Personal Data on Celigo’s behalf. Note that only active customers or users of Celigo products will be maintained for this notification.
Updated: June 15, 2021
Right to Object
A Controller (you, our Customer) has the right to reasonably object to Celigo’s use of a new Subprocessor by notifying Celigo at [email protected], in writing within ten business days of receiving the notice of intent to authorize via the mechanism specified above. This notification shall explain the reasonable grounds for objection (e.g., if the use of this Subprocessor would violate applicable laws or weaken protections for the applicable Personal Data). Celigo will make commercially reasonable efforts to resolve the objection by the Controller.