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Zendesk Support – Salesforce Integration Template

Integrate Zendesk and Salesforce and gain complete visibility into your customers and support escalations.

Primary Business Process


Business Categories


IT Process Automation



Zendesk Support

Automate ITSM Processes

Provide your support agents with all the required contextual data and empower them to resolve issues quickly. Sync accounts, contacts, and case data to enable a complete view of customer escalations.

Included Flows

This flow syncs Salesforce accounts as Zendesk Support organizations.

This flow syncs Salesforce cases as Zendesk Support tickets.

This flow syncs Salesforce contacts as Zendesk Support users.

This flow syncs Zendesk Support organizations as Salesforce accounts.

This flow syncs Zendesk Support ticket as Salesforce cases.

This flow syncs Zendesk Support users as Salesforce contacts.

New Users:

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Returning Users:

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Integration Features

Accelerate digital transformation across the entire organization with scale, reliability, and governance.

Prebuilt Integrations

The Celigo Platform provides a comprehensive library of prebuilt integrations with built-in best practices, drag-and-drop features, AI, and machine learning.

Robust Development Tools

A purpose-built, easily accessible developer interface provides robust capabilities for technical users to build complex integrations.

Error Management Tools

AI and machine learning-enhanced error management tools include dashboards, detailed error messages, alerts and notifications, auto-resolve, and autonomous recovery tools.

Integration Orchestration

Set up multiple imports and exports as part of a single integration flow. Orchestration supports complex processes that require data coming from, and going to, multiple sources.

User-friendly UI

Approachable user experience for business users so they feel confident creating and managing automations to fit their changing business processes.

Javascript Hook

Fully self-contained, self-service extension points for complex flow logic allows for more sophisticated integration templates.

Celigo Support

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