Gladly Integrations

Transform your customer service experience with Gladly Integrations.

Elevate Customer Support with Gladly Integrations

Automate communications, manage tasks efficiently, and provide personalized support by syncing customer data, streamlining workflows, and enhancing team collaboration.

Gladly Integrations – Featured Use Cases

Workforce Management

Integrate Gladly with workforce management tools to automate agent scheduling and task assignments. Improve agent productivity and customer satisfaction by matching customer inquiries with the best available agent.

CRM

Connect with your CRM system to create a 360-degree view of each customer. Enable agents to access complete customer histories, preferences, and prior interactions to provide personalized and efficient support.

Automate Communication

Integrate SMS and email services to centralize communications. Allow agents to send, receive, and manage messages across different channels from a single platform, enhancing response times and customer satisfaction.

Proactive Customer Service

Integrate with IoT devices or applications, enabling proactive customer service. Automatically create and route tasks or tickets based on customer usage data or device alerts.

Automated Help Center

Integrate your knowledge base or help center to streamline the management of FAQs and support articles. Enhance customer self-service options and reduce ticket volumes by providing easy access to information.

Task Management and Automation

Sync with project management tools to automate task creation, prioritization, and tracking. Ensure timely follow-ups and resolution of customer issues by integrating task management directly into the customer support workflow.

View all Celigo Integrations

The Celigo Platform also supports custom integrations that can connect any application to Gladly.

See Our Integration Marketplace

The Celigo Platform

An Advanced iPaaS with Infinite Scalability

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Built for the Enterprise

The platform has the power, tools, and governance needed to handle the most complex use cases.

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Accessible to Everyone

Approachable user experience for business users so they feel confident creating and managing automations to fit their changing business processes.

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Scalability to Support Breakaway Growth

Infinite scalability to connect any application with no limits on integrations or data volume.

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AI-powered Error Management

AI-enhanced error management uses machine learning and NLP for automated error resolution, featuring data mapping, dashboards, and real-time alerts.

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Managed, Prebuilt Solutions

The Celigo Platform provides a comprehensive library of solutions with built-in best practices, AI, and machine learning.

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Robust Development Tools

Powerful integration tools for technical users to build complex integrations with custom coding.

See what our customers have to say:

Learn how Celigo customers drive innovation, streamline processes, and create new growth opportunities by leveraging integration-driven automation.

Our customer stories

“Because with this seamless integration with Celigo, everything is always aligned, and we know that the data we’re looking at is actually correct. So rather than having to spend that time verifying what we see, we can dive deeper into the data. We essentially grow the business by using these tools.”

Read customer story

“With Celigo, our accounting team got back 10 to 15 days a month that was previously spent on manual tasks. We’re also seeing a cost savings of at least three or four grand a month that we previously spent on contractors performing manual financial processes.”

Read customer story

“Celigo knows that each customer is specific and customizable. We’ve saved at least two-and-a-half people and $90,000, but I’d say it’s probably in the neighborhood of over $200,000.”

Read customer story