Gladly Integrations
Transform your customer service experience with Gladly Integrations.
Elevate Customer Support with Gladly Integrations
Automate communications, manage tasks efficiently, and provide personalized support by syncing customer data, streamlining workflows, and enhancing team collaboration.
Gladly Integrations – Featured Use Cases
Workforce Management
Integrate Gladly with workforce management tools to automate agent scheduling and task assignments. Improve agent productivity and customer satisfaction by matching customer inquiries with the best available agent.
CRM
Connect with your CRM system to create a 360-degree view of each customer. Enable agents to access complete customer histories, preferences, and prior interactions to provide personalized and efficient support.
Automate Communication
Integrate SMS and email services to centralize communications. Allow agents to send, receive, and manage messages across different channels from a single platform, enhancing response times and customer satisfaction.
Proactive Customer Service
Integrate with IoT devices or applications, enabling proactive customer service. Automatically create and route tasks or tickets based on customer usage data or device alerts.
Automated Help Center
Integrate your knowledge base or help center to streamline the management of FAQs and support articles. Enhance customer self-service options and reduce ticket volumes by providing easy access to information.
Task Management and Automation
Sync with project management tools to automate task creation, prioritization, and tracking. Ensure timely follow-ups and resolution of customer issues by integrating task management directly into the customer support workflow.
View all Celigo integrations
Explore hundreds of prebuilt connectors, integrations, and complete integration apps that allow you to quickly implement common integrations and automations—significantly reducing deployment time and effort.
Celigo Platform
Automate all your processes across
the enterprise with the right iPaaS
Scalable and robust
Whether processing hundreds, thousands, or millions of orders, enjoy infinite scalability for connecting applications with no restrictions on integrations or data volume.
Configurable and customizable
Celigo’s advanced configuration settings are built based on our experience seeing every imaginable use case, from individual settings to concurrency controls that help you scale.
Advanced functionality out of the box
Advanced features include payouts reconciliation, settlement reconciliation, sales tax reports, line-level promotions, order variances, gift cards, kit items, and more.
Easy monitoring and management
The intuitive integration monitoring, error management, data mapping, and real-time alerts make it easy to monitor and maintain automations directly on your Celigo dashboard.
Customer success stories
See what our customers have to say
Learn how Celigo customers are driving innovation, streamlining processes by leveraging integration-driven automation.
All we needed was to connect two data points together, so it seemed silly to code a whole new app. When I looked at integrator.io, it was exactly what I was envisioning.
Jonathan Bell
Director E-commerce
Afloral
Overall, we are seeing a 10x ROI from Celigo. We decreased our aged receivables by 20 to 30 percent because we weren’t spending all day posting. And this freed us up to spend more time collecting cash.
Ryan Maher
Director of Administration
Amigo Mobility
Because with this seamless integration with Celigo, everything is always aligned, and we know that the data we’re looking at is actually correct. So rather than having to spend that time verifying what we see, we can dive deeper into the data. We essentially grow the business by using these tools.
Kieran Eblett
Finance Director
Lights4Fun
Celigo is a Designs for Health success story. It has been perfect for our strategy for growth because it has allowed us to really serve our customers in the best way possible, as quickly as possible. We make the whole customer experience better, and when we make our customers happy, we increase our revenue. It’s a huge win for us to just be able to do this.
Wasseem Elkhatib
Information Technology Data Services
Designs for Health
I’ve been fortunate enough to have done this a few times with different third-party platforms. And Celigo stands highest amongst all of them. I think they’ve done an incredible job. With our systems and platforms combined with Celigo, we’ll be ready as the hockey-stick numbers go through the roof.
Zach Horton
Director of Logistics
Ember Technologies
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