Chief Technology Officer
SaaS vendor for ecommerce and supply chain
Founder Audrey Walby was keen to fix this with a solution that could easily connect their product to their customers’ tech stack. “We have clients who use Sage, SyteLine, Quickbooks, NetSuite, etc.” explains Walby. “Their forecasting system is not as robust as what they need, and they like what we have. Connecting to SyteLine is going to be different than connecting Sage, and it’s going to be different if they have Shopify, Amazon, and 3PLs. We knew to move forward we needed a really good connection point.”
With their current vendor not delivering the results they were hoping for, Walby discovered Celigo while researching for alternatives. Her choice was further validated when David Zey, SAFIO Solutions’ Chief Technology Officer, came onboard and confirmed that Celigo was a viable replacement.
“We’ve seen a double or triple-time improvement on our ability to implement the integration, as well as support when issues or changes come. Once we got our first implementation using Celigo, it immediately helped us solve some other business problems.”
In addition, the licensing model was a critical factor, and what the ongoing cost would be as SAFIO Solutions carried out integrations for clients. “One of the things I was very mindful of was, how do we scale in a way that fits our pricing model and start with what’s the solution that fits that pricing?” Zey said. Celigo’s pricing model based on actual integration points, and not on usage or bandwidth by their client was a major draw, as they would have no limitation on flows.
Once the team learned how to use Celigo, they were able to pick up momentum and speed on implementations, running multiple projects with fewer resources at the same time. Zey was encouraged by how flexible the solution was, which made it easier to think through different approaches to solve their customer’s needs. “I realized that as the data comes into the system, if there are failures, Celigo retains the original data.” said Zey. As the data can be reprocessed, it enabled Zey to move out of an “archive” mindset of managing data via a file-folder system. “If I need to pull the data now, I can. I can still save it as part of the transfer if I want, but I don’t actually need to, and that general workflow is operationally cleaner.”