Construction, Energy, Petrochemical, Automobile
Haarlem, Noord Holland
In addition, the company is expanding its portfolio beyond supplying products and into areas of software and services to help the logistics of deliver products like gas and grains from ports to ships.
“There previously was no automation or integration with other systems.” said Wesley Noorhoff, Imbema IT Manager. “ We needed to connect our suppliers and customers in a smart and deliberate way that made sure that we could grow, add and change various systems without breaking or having to redo previous work as we evolved.”
In addition, the lack of integration meant Imbema-Holland’s sales orders required a manual credit check through a separate Atradius system. The company processed 1,600 orders a month, with each order taking 20-30 minutes to log. This caused a slow down in fulfilling orders and meeting customers’ expectations, which led to a poor customer experience.
“This affected our customers and their ability to do business and we needed to improve this,” said Noorhoff.
The final challenge was that Imbema-Holland wanted the ability to create, manage and monitor their own systems and integrations with its own, lean IT team. When errors occurred, Imbema-Holland was dependent on several different partners to get assistance to identify ando fix them, which was a major headache. The team needed a manageable, centralized platform that was extensible and supported modern standards (like EDI, JSON, etc.).
“We used have 1,600 tickets per month from sales that needed a manual credit check. Each order easily 20 minutes if it was positive and 30 minutes if it was negative. It’s an amazing number.
Now, when a sales orders ends up to NetSuite and the credit limit is not enough, the system knows we have to ask for larger credit and the order is automatically put it into the process of delivering. That was a big reason to celebrate the most. Dealing with the frustration of those 1,600 tickets — it was a great way to save for labor costs overnight.”
Because Imbema lacked EDI expertise, Cadran recommended Zangabee, a Celigo-certfied partner with key subject-matter expertise to tackle the EDI – NetSuite integration for sales and purchases transactions. Zangabee also helped Imbema learn about the Celigo iPaaS platform and the ability to easily build their own automations.
With the success of using Celigo for EDI, the team that they would use Celigo for every integration across Imbema. From there, the team quickly embarked on creating an automation flow for sales orders with the required credit limit check and potential credit limit increase through Atradius, freeing up the finance team from having to process these orders manually.
“That was a big reason to celebrate the most,” said Noorhoff, “Dealing with the frustration of 1,600 tickets — it was a great way to save for labor costs overnight.”
The team next tackled getting its homemade Bill of Materials (BOM) configurator to NetSuite at the push of the button for one of its companies, creating a massive reduction in labor and frustration for the company. The team is now procuring a new configurator and are planning to expand the Celigo integration across all 10 of Imbema’s subsidiaries.