Kevins Worldwide decided to switch to Acumatica as their ERP to have a cloud based solution that was easy to scale their business. They partnered with Harsha Sarjapur, Acumatica VAR at InfoSourcing Inc., to build a custom integration solution that automated sales order and fulfillment processes between 3dcart and Acumatica. Eventually, however, they wanted to support other ecommerce platforms that would enhance their industry-specific ecommerce solution.
For the Acumatica and 3dcart integration, “It took us a lot of time and effort to build it,” says Sarjapur. “We had to build all the integration and the logic to import orders and sync them.” In all, it took 6-8 months to perfect the 3dcart solution. “Upon consulting with our client we looked for alternative solutions to build rich integration with lesser development time and cost, scalable solution was on our mind.”
Ongoing maintenance was also time consuming. “We want to make sure all integration works, especially if we’re having high volume of 40 to 50 commerce sites. So it really becomes time intensive in terms of our development team.“
The last two years were a huge investment, so the cost of developing such niche solutions really falls on the customer [Kevins].” Though integrations are completed, “if something changes tomorrow, for instance, 3dcart changes its API or if they do any changes, then me, as a provider, I have to go figure that out and then get all these things done again, so it’s going to take many number of hours to do that.”
Repeating the process for BrightStores, Magento and other ecommerce platforms was not a scalable or cost effective option.
“I found it to be very user friendly and any tweaks or changes that I’ve had to make have been very easy and the errors are very clear. When you run into an issue its very easy to tell what the problem was.”
Acumatica introduced Sarjapur to Celigo to provide a simpler solution that could easily scale. Kevins worked closely with InfoSourcing and Celigo to gather key business requirements and processes for automation. The solution focused on:
- Prebuilt API Connectors for multiple eCommerce integrations with Acumatica.
- Ease of changing eCommerce endpoints without incurring excessive costs.
- Simple enough for Kevins’ eCommerce staff to handle errors and minor changes vs passing to developers.
By choosing Celigo, InfoSourcing was relieved of API maintenance. According to Sarjapur, “That was really a crucial decision that we had to make because I don’t have to really catch up with all the APIs, all the different e-commerce sites, and new versions. The time taken to do that would be much lesser going forward. That was the key factor.” Additionally, “Celigo allows us to define our order processing rules for contacts, shipping address and even managing Canadian tax rules.
InfoSourcing used Celigo’s iPaaS platform integrator.io to build an integration between BrightStores and Acumatica for one of Kevins’ clients. While the cost of developing such niche solutions could be time-consuming and costly to Kevins, with Celigo, they were able to minimize costs. Celigo “has a team that can really go through and give us the solution that we need so that we can process those API calls into meaningful data that we can process,” says Sarjapur. “We really have a plug and play concept where we enabled BrightStores and orders are coming in.”
For Matusinski, it means having more visibility and control while streamlining processes for their small eCommerce team. “I found it to be very user friendly and any tweaks or changes that I’ve had to make have been very easy and the errors are very clear.” In addition, with the health monitoring dashboard it’s “easy to tell if there is an issue – if all the orders came in correctly, and if they didn’t, what the problem was.”
Just as Kevins Worldwide offers a holistic approach to its B2B customers to help streamline business processes, Celigo’s integrator.io platform allows companies to streamline integration with thousands of different endpoints all from one interface that is simple enough for tech savvy business users.
“I’m a big believer of platform.s Acumatica is a great Cloud ERP platform, and I’ve found Celigo to be one of the great iPaaS platforms,” says Sarjapur. “Going forward, if we need to enable any ecommerce integrations with Kevins whether it’s Brightstores, 3dcart, Magento, or any other integration, then we can quickly launch it using Celigo.”