Enter AI error management: The time-saving tool that’s changing iPaaS

Venturing into the realm of AI is a bit like embarking on a journey into the unknown–both offer the thrill of discovery and the promise of transforming what’s possible. In 2019, we did just that and set out to reshape our iPaaS (Integration Platform as a Service) with AI and ML (machine learning).

We placed AI at the heart of the Celigo platform because we recognized its potential to transcend being just a tool. We knew it could be an innovation catalyst capable of saving time and resources.

As we delved into the depths of this technology, our first priority was to discern where it could generate the most value for our customers. It became apparent that AI’s potential could be harnessed in two distinct directions: enhancing design-time experiences or optimizing run-time efficiency.

While both avenues held promise, we decided to prioritize optimizing run-time. This decision was fueled by our unique insight into the daily struggles of integration management–a pain often underestimated by competitors who focused their AI endeavors on design-time enhancements. With a firm conviction that AI could revolutionize error management on the Celigo platform, we started down a path to address these challenges head-on.

Key takeaways: Exploring AI error management

• Celigo’s AI-driven error management system automatically classifies and resolves integration run-time errors, achieving a 95% resolution rate and reducing the need for IT intervention.
• Celigo enables automatic recovery of export, lookup, and import errors.
• When manual intervention is needed, error tagging, filtering, and sorting capabilities enhance team coordination and accelerate error resolution.
• By leveraging AI, Celigo eliminates time-consuming error management tasks, saving customers an average of 10 hours per week.

AI and a 95% error resolution rate

Our AI journey commenced with a bold move: implementing a mechanism to automatically resolve integration run-time errors from external APIs (application programming interfaces). Our customers were very familiar with this issue and often had to rely on experienced IT developers to painstakingly research and resolve these errors.

To address this challenge, we created an error classifier capable of real-time error processing, paving the way for automated error recovery. Today, our platform successfully processes 500 million errors per month and automatically resolves 426 million of them–resulting in a 95% resolution rate.

This resolution rate isn’t the only thing that makes Celigo’s AI error management stand out. Its comprehensive error classification capability makes it easier for teams to identify what’s causing each error.

By training the AI engine with billions of error records, we were able to instruct it to classify errors into the following categories:

• Value
• Missing
• Connection
• Intermittent
• Rate limit
• Too large
• Parse
• Duplicate

Today, the AI model recognizes errors from any API, including custom APIs, even if we’ve never integrated that API before.

Celigo’s Error Management Dashboard: Investigating errors for a flow

Automatic recovery for rate limit errors

To take our error management capabilities to the next level, we’ve enabled automatic recovery for export, lookup, and import errors, regardless of the one-to-many configuration. This allows our platform to automatically detect and recover from rate limit errors, reducing downtime and minimizing user intervention. 

Since this feature operates in the background of our platform, errors will be resolved before your team even knows an issue occurred. Now, they can focus their time on integration tasks and other strategic projects. 

Error tagging, filtering, and sorting

We didn’t stop there. Next, we aimed to make the few errors that do require manual intervention easier to resolve. With our error tagging, filtering, and sorting capabilities, you can enhance team coordination and resolve errors faster. These features allow for quick identification and prioritization of critical issues–accelerating their resolution by directing them to the appropriate team members.

Here’s a snapshot of what this process can look like:

1. Assign open errors to specific users for review.
2. Celigo automatically sends an email notification to the tagged users, immediately making them aware of the tasks.
3. The assigned users can filter errors to quickly identify the ones assigned to them.
4. Admins and account owners can enable or disable the “invitations” feature to ensure the correct users have access.

Removing manual processes and taking back time

The main goal of our revolutionary approach to error management was to eliminate a time-consuming problem that our customers face. By leveraging AI, we were able to save our customers an average of 10 hours per week. Imagine what your teams could do with those extra hours.

Additionally, while traditional iPaaS platforms require manual intervention from experienced IT developers, Celigo’s AI-driven platform empowers a wide range of users. Our user-friendly platform enables non-technical users to manage errors, significantly decreasing your dependence on a limited number of highly skilled developers. This shift frees up your valuable resources for strategic projects.

Shaping the future of integration

Celigo’s commitment to innovation and our customers is an ongoing endeavor, constantly fueled by the pursuit of excellence. The journey to revolutionize error management was not confined to addressing the immediate challenges, but extended to crafting a long-term vision for error-free integrations and time-saving efficiencies for our customers.

With the recent strides in generative AI, Celigo is also pushing the boundaries of design-time acceleration with the introduction of Celigo AI Knowledge Bot—an AI-powered chat window that provides instant, contextual support for users. This feature combined with our chat-enabled editors that support natural language and auto-documentation of existing flows makes it easier than ever for non-technical users to build, manage, and monitor integrations.

Our ongoing commitment to AI innovation 

In an ever-evolving tech landscape, Celigo’s pioneering journey is a testament to our commitment to innovation, customer empowerment, and the transformative potential of AI. By placing AI at the heart of our platform, we have reshaped the integration landscape, ushering in an era where errors are no longer stumbling blocks but growth opportunities. As we continue to evolve, anticipate, and innovate, Celigo remains dedicated to equipping our customers with the tools to conquer challenges, amplify efficiency, and unlock the true potential of integration.

Check out the latest AI functionality we’ve implemented in this blog, “The new era of integration: Celigo’s AI platform features.”