Elizabeth Fisher
Ecommerce Manager
Call One
Customer
Call One, Inc.
Industry
eCommerce & Retail Distribution / Telecommunications
Headquarters
Cape Canaveral, FL
Products Used
Integrator.io with SAP Business Network, ServiceNow, Etilize, ScanSource, NetSuite, and more
About
Background
The Challenge
They also faced challenged managing and updating product information for thousands of products into the Call One, Inc. website. “It was a lot of information to show on the web,” said Fisher. “There was four of us at the time just inputting products every day. It took us weeks to do.”
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The Solution
“In terms of using Celigo, even though I was unfamiliar with integration platforms prior, I was able to jump in and pick it up pretty easily,” she said. With Celigo’s ease-of-use, she set up integrations for ServiceNow, Ariba, Etilize and ScanSource with NetSuite — applications that manage critical business processes related to digital workflow, order fulfilment, pricing, product cataloging and more.
Additionally, Celigo also allowed for the integration of approximately 70 customer sites between Etilize and NetSuite, automating how the product feeds are updated on the website. This enabled all of the sites to be entirely managed by within NetSuite by just three members of Call One’s ecommerce team.
Bottomline
They also noted a significant reduction in the need for hours and headcount to manage complex products and pricing unique to each individual customer for the thousands of products that they offered across 70 different customers sites. Considering that it took one person up to 20 minutes to input all the information for just one product, automating this process was tremendously helpful.
Without Celigo, the management of all the websites would be overwhelming for Call One’s very lean ecommerce team of three, but now problems can be solved in a matter of minutes. “An account executive will contact me and tell me, “Oh, this order didn’t go through. Can you find out what’s going on with it?”
“I’ll log into Celigo and check it out. There may be an order that didn’t flow through out of the hundreds that we got all day long.” Fisher explains. Whenever these errors come up, it’s easy to make the corrections, hit save and update sans errors.”
“That’s pretty much it. I do keep an eye on it, but I’m not spending a whole lot of time there all day long!”