Zendesk Support – NetSuite Integration App
Enhance the customer experience with prebuilt integrations that automatically sync customers, support tickets, financials, returns, and more.
Deliver More Efficient Support and Enhance the Customer Experience
The Zendesk and Netsuite Integration App enables customer support teams to maintain up-to-date customer information, allowing them to solve customer escalations quickly.
- Sync Zendesk Organizations and NetSuite Companies
- Sync Zendesk Users and NetSuite Contacts
- Sync Zendesk Users and NetSuite Customers
- Export Customer Financials from NetSuite to Zendesk
- Sync NetSuite Sales Orders and RMAs to Zendesk Organizations/Users
- Sync Zendesk Tickets and NetSuite Support Cases (includes Ticket comments to Support Case messages)
- Sync Messages and Attachments on Tickets and Support Cases
- Sync NetSuite Employees as Zendesk Agents
- Sync Time Tracking Information from Zendesk to NetSuite
- Sync Zendesk RMAs to NetSuite Return Authorizations
Zendesk Support – NetSuite Integration App Capabilities
Make Data Easier to Manage
Reduce the time and effort needed to keep your Zendesk and Netsuite records consistent by automating data entry work. Have full confidence in your data’s reliability by eliminating manual data entry.
Ticket and Support Case Sync
Automatically sync tickets and support cases between Zendesk and NetSuite.
Sync Organization and Customer Info
Give your operators complete and up-to-date information by syncing customer and organization data between Netsuite and Zendesk.
Complete View of Customer Financial Information
Access all your customer financial data in Zendesk by importing credit hold, balance, overdue balance, unbilled orders, days overdue, credit limit, and currency data from NetSuite into Zendesk.
Return Merchandise Authorization (RMA) Visibility
Give your support teams access to RMA details within Zendesk, providing them with more information to resolve customer escalations quickly.
Time Tracking and Attachments
Sync support ticket time tracking information and attachments from Zendesk to NetSuite to better understand your support team’s performance, complete case history, and time management.
Celigo Platform
Automate all your processes across
the enterprise with the right iPaaS
Scalable and robust
Whether processing hundreds, thousands, or millions of orders, enjoy infinite scalability for connecting applications with no restrictions on integrations or data volume.
Configurable and customizable
Celigo’s advanced configuration settings are built based on our experience seeing every imaginable use case, from individual settings to concurrency controls that help you scale.
Advanced functionality out of the box
Advanced features include payouts reconciliation, settlement reconciliation, sales tax reports, line-level promotions, order variances, gift cards, kit items, and more.
Easy monitoring and management
The intuitive integration monitoring, error management, data mapping, and real-time alerts make it easy to monitor and maintain automations directly on your Celigo dashboard.
Customer success stories
See what our customers have to say
Learn how Celigo customers are driving innovation, streamlining processes by leveraging integration-driven automation.
The Shopify integration paid for itself just by removing that manual data entry.
Scott Murray
CIO
KOOKAÏ
We’ve saved 96 hours a month in manual processes. Before Celigo, three accountants spent eight hours a day, four days a week managing data entry tasks and information transfers that are now automated.
Matthew Morrill
Assistant Controller
Lumio
We basically cut down the workload in half. Our resources are now focused on advancing the product that we offer rather than fixing it. We do a lot with Celigo, and we have a lot of things that we still want to do with this product.
Brian Kuntz
VP of Corporate Solutions Delivery
BrandMuscle
Overall, we are seeing a 10x ROI from Celigo. We decreased our aged receivables by 20 to 30 percent because we weren’t spending all day posting. And this freed us up to spend more time collecting cash.
Ryan Maher
Director of Administration
Amigo Mobility
All we needed was to connect two data points together, so it seemed silly to code a whole new app. When I looked at integrator.io, it was exactly what I was envisioning.
Jonathan Bell
Director E-commerce
Afloral
Recommended by the experts
#1-ranked iPaaS
Spring 2024
Recommended by the experts
Customers’ Choice
2023 Gartner Peer Insights
Recommended by the experts
#1 Best Usability
Spring 2024
Recommended by the experts
Visionary
2024 Gartner® Magic Quadrant™
Celigo has helped us grow our business 10x over the last five years by letting us concentrate our core competencies. They’ve allowed regular business users to automate and manage the different tasks, while still giving the IT and technical users the ability to automate the more advanced processes for the people who are more comfortable doing that.
Jeff Hill,
Director of Global Supply Chain,
Titan Brands