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Behind the Scenes: How Classy Llama Slashed IT Support Tickets by 50%

Classy Llama is a full-service ecommerce agency that assists prominent brands like Adobe, American Leather, and X-chair with custom ecommerce solutions. From website builds to ecommerce support, security services, and digital marketing strategy, Classy Llama helps ecommerce companies build, grow, and optimize their operations.

Classy Llama’s IT operations experienced several challenges with onboarding employees and new clients. Fragmented systems and manual processes made onboarding new users and clients time-consuming, requiring hours of manual labor. This resulted in extensive delays, bottlenecks, and a highly inefficient and costly process.

Join Celigo and Rob Tull, the CIO of Classy Llama, to learn how integration-driven automation helped them reduce their onboarding process from hours to minutes, resulting in a 50% reduction of IT support tickets. Find out how this massive time saving has allowed Rob to refocus a significant portion of his time on operational strategy and client success.

Watch now!

About The Speakers

Rob Tull

Classy Llama

Michael Douglas

Senior Product Marketing Manager

Rob Tull

For over 15 years, Rob has worked alongside 70+ online merchants to support the successful design, development, and implementation of their Adobe Commerce sites. Rob is a Magento Certified Developer, Magento Certified Frontend Developer, Magento Certified Solutions Specialist, and on the Magento Certification Advisory Board. Rob has also provided his knowledge and expertise to the Magento ecosystem servings as a speaker at the Magento Imagine conference. Rob is currently using his expertise as the CIO, IT, and PM manager at Classy Llama.

Michael Douglas

Michael has spent the past 15 years of his career working in product marketing focused on Enterprise Software. Within his career he has covered mainly application development frameworks, from mobile applications development tools, low code code platforms, AI applications and more. As Senior Product Marketing Manager he is responsible for developing Celigos Line of Business strategy for Finance, IT, HR, and other lines of business.

Meet Celigo

Celigo automates your quote-to-cash process with an easy & reusable integration platform-as-a-service (iPaaS), trusted by thousands of eCommerce and SaaS companies worldwide.

Use it now and later to expedite integration work without adding more data silos, specialized technical skillsets or one-off projects.