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Building the Metrics that Every Product and CS Leader Needs to Drive Growth
Every product and business leader looks for ways to measure customer experience, accelerate adoption, and improve customer retention of their product. To measure the right things requires gathering data from multiple systems so cross-functional teams can automatically gain insights from data to identify growth potential or churn risk.
Integration platforms (iPaaS) play a key role in addressing the many app integration challenges product teams face in modern SaaS companies. In this session, Matt Graney, VP of Product at Celigo shares his expertise on what metrics are important to track and how Celigo is using this framework to measure customer health and drive growth.
- Customer experience metrics that matter
- Integrations that built Celigo’s customer health score
- Practical tips for getting started with an integration roadmap
About the speakers
Matt Graney is a seasoned product management leader with over 15 years experience in the discipline across B2B software enterprises and startups. At Celigo, Matt is responsible for the company’s overall product vision, strategy and roadmap. Prior to joining Celigo, Matt held senior product management roles at Axway, an integration middleware vendor, where he was responsible for the global portfolio strategy. Before that, Matt led product management for strategic products at Borland Software and Telelogic (now part of IBM Rational). Matt began his career as a software engineer in the defense and telecommunications industries in Australia. Matt holds a B.E. in Computer Systems Engineering from the University of Adelaide, Australia.