Integrations that Help Measure Customer Experience and Accelerate Customer Onboarding Success
Every product and business leader looks for ways to measure customer experience, accelerate adoption, and improve customer retention of their product. To measure the right things requires gathering data from multiple systems so cross-functional teams can automatically gain insights from data and drive proactive engagement. A key leading metric to a happy customer is time to value. The ability for your customers to quickly connect your product to their applications is often a critical first step for them to see the value and open up growth opportunities.
Integration platforms (iPaaS) play a key role in addressing the many app integration challenges product teams face in modern SaaS companies. In this session, Matt Graney, VP of Product at Celigo, and Melissa Sarver, Director of Customer Success at Celigo, will share their expertise in how an integration platform and embedded integrations enable product teams to measure the customer journey and accelerate customer onboarding success.
- Customer experience metrics that matter
- 5 integrations to measure customer experience and move to proactive engagements
- Using embedded integrations to accelerate customer onboarding success - customer spotlights
- Practical tips for getting started with an integration roadmap
In this webinar, we share the Celigo integration journey towards achieving “Customer 360” includi...
In this eBook, we’ll walk you through designing a customer success system from scratch with an iP...