Zendesk Support
NetSuite
Zendesk Support – NetSuite Integration App
Enhance the customer experience with prebuilt integrations that automatically sync customers, support tickets, financials, returns, and more.
Primary Business Process
Customer Support
Business Categories
Finance
Ecommerce
ITSM
Ecosystems
Zendesk Support
NetSuite
Deliver More Efficient Support and Enhance the Customer Experience
The Zendesk and Netsuite Integration App enables customer support teams to maintain up-to-date customer information, allowing them to solve customer escalations quickly.
Organization
User (End-User)
Financials
Sales Order
RMA
Ticket
Comments & Activity
User (Agent)
Time Tracking
Customer
Contact
Financials
Sales Order
RMA
Support Case
Messages
Employee (Support)
Time Tracking
Zendesk Support – NetSuite Integration App Capabilities
Make Data Easier to Manage
Reduce the time and effort needed to keep your Zendesk and Netsuite records consistent by automating data entry work. Have full confidence in your data’s reliability by eliminating manual data entry.
Ticket and Support Case Sync
Automatically sync tickets and support cases between Zendesk and NetSuite.
Sync Organization and Customer Info
Give your operators complete and up-to-date information by syncing customer and organization data between Netsuite and Zendesk.
Complete View of Customer Financial Information
Access all your customer financial data in Zendesk by importing credit hold, balance, overdue balance, unbilled orders, days overdue, credit limit, and currency data from NetSuite into Zendesk.
Return Merchandise Authorization (RMA) Visibility
Give your support teams access to RMA details within Zendesk, providing them with more information to resolve customer escalations quickly.
Time Tracking and Attachments
Sync support ticket time tracking information and attachments from Zendesk to NetSuite to better understand your support team’s performance, complete case history, and time management.
Zendesk – NetSuite Integration App Editions
Starter
- agsdix-c243032-check-circle-brokenSync Zendesk Organizations and NetSuite Companies
- agsdix-c243032-check-circle-brokenSync Zendesk Users and NetSuite Contacts
- agsdix-c243032-check-circle-brokenSync Zendesk Users and NetSuite Customers
- agsdix-c243032-check-circle-brokenExport Customer Financials from NetSuite to Zendesk
- agsdix-c243032-check-circle-brokenSync NetSuite Sales Orders and RMAs to Zendesk Organizations/Users
Standard
- agsdix-c243032-check-circle-brokenSync Zendesk Organizations and NetSuite Companies
- agsdix-c243032-check-circle-brokenSync Zendesk Users and NetSuite Contacts
- agsdix-c243032-check-circle-brokenSync Zendesk Users and NetSuite Customers
- agsdix-c243032-check-circle-brokenExport Customer Financials from NetSuite to Zendesk
- agsdix-c243032-check-circle-brokenSync NetSuite Sales Orders and RMAs to Zendesk Organizations/Users
- agsdix-c243032-check-circle-brokenSync Zendesk Tickets and NetSuite Support Cases (includes Ticket comments to Support Case messages)
- agsdix-c243032-check-circle-brokenSync Messages and Attachments on Tickets and Support Cases
- agsdix-c243032-check-circle-brokenSync NetSuite Employees as Zendesk Agents
- agsdix-c243032-check-circle-brokenSync Time Tracking Information from Zendesk to NetSuite
- agsdix-c243032-check-circle-brokenSync Zendesk RMAs to NetSuite Return Authorizations
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Approachable user experience for business users so they feel confident creating and managing automations to fit their changing business processes.
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Managed, Prebuilt Solutions
The Celigo Platform provides a comprehensive library of solutions with built-in best practices, AI, and machine learning.
Robust Development Tools
Powerful integration tools for technical users to build complex integrations with custom coding.
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