Zendesk Support – NetSuite Integration App

Enhance the customer experience with prebuilt integrations that automatically sync customers, support tickets, financials, returns, and more.


Deliver More Efficient Support and Enhance the Customer Experience

The Zendesk and Netsuite Integration App enables customer support teams to maintain up-to-date customer information, allowing them to solve customer escalations quickly.

  • Sync Zendesk Organizations and NetSuite Companies
  • Sync Zendesk Users and NetSuite Contacts
  • Sync Zendesk Users and NetSuite Customers
  • Export Customer Financials from NetSuite to Zendesk
  • Sync NetSuite Sales Orders and RMAs to Zendesk Organizations/Users
  • Sync Zendesk Tickets and NetSuite Support Cases (includes Ticket comments to Support Case messages)
  • Sync Messages and Attachments on Tickets and Support Cases
  • Sync NetSuite Employees as Zendesk Agents
  • Sync Time Tracking Information from Zendesk to NetSuite
  • Sync Zendesk RMAs to NetSuite Return Authorizations

Zendesk Support – NetSuite Integration App Capabilities

Make Data Easier to Manage

Reduce the time and effort needed to keep your Zendesk and Netsuite records consistent by automating data entry work. Have full confidence in your data’s reliability by eliminating manual data entry.

Ticket and Support Case Sync

Automatically sync tickets and support cases between Zendesk and NetSuite.

Sync Organization and Customer Info

Give your operators complete and up-to-date information by syncing customer and organization data between Netsuite and Zendesk.

Complete View of Customer Financial Information

Access all your customer financial data in Zendesk by importing credit hold, balance, overdue balance, unbilled orders, days overdue, credit limit, and currency data from NetSuite into Zendesk.

Return Merchandise Authorization (RMA) Visibility

Give your support teams access to RMA details within Zendesk, providing them with more information to resolve customer escalations quickly.

Time Tracking and Attachments

Sync support ticket time tracking information and attachments from Zendesk to NetSuite to better understand your support team’s performance, complete case history, and time management.

Celigo Platform

Automate all your processes across
the enterprise with the right iPaaS

Scalable and robust

Whether processing hundreds, thousands, or millions of orders, enjoy infinite scalability for connecting applications with no restrictions on integrations or data volume.

Configurable and customizable

Celigo’s advanced configuration settings are built based on our experience seeing every imaginable use case, from individual settings to concurrency controls that help you scale.

Advanced functionality out of the box

Advanced features include payouts reconciliation, settlement reconciliation, sales tax reports, line-level promotions, order variances, gift cards, kit items, and more.

Easy monitoring and management

The intuitive integration monitoring, error management, data mapping, and real-time alerts make it easy to monitor and maintain automations directly on your Celigo dashboard.

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#1 Best Usability

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2024 Gartner® Magic Quadrant™

Getting both the Finance and Sales teams the information they needed in one place with no disruption to the business was a huge win for us.

Brett Olsen,


Head of Business Systems,