Scaling Smarter: The Intelligent Automation Benchmark Report

What 700+ IT leaders taught us about building scalable, AI-ready operations

Automation demand keeps rising, yet most IT teams are still stretched thin. Fragmented tools, growing backlogs, and pressure to prepare for AI make it hard to keep pace. This benchmark report shows how more than 700 organizations are adapting, where they’re investing, and what leading teams are doing to build automation that actually scales.

Inside the report:

  • Benchmarks across 700+ organizations to see where your automation maturity stands
  • Trends shaping automation from 2023 to 2025 as companies shift toward unified, AI-ready architectures
  • The processes delivering the strongest ROI across finance, order-to-cash, customer operations, onboarding, returns, and more
  • Practical insights you can use to shape your 2026 plans and move toward an intelligent automation operating model

Build a stronger foundation for scalable, AI-driven operations.