Genomic Health Improves Revenue Recognition Process with integrator.io

Genomic Health, Inc. was founded in 2000, with the goal of developing high-value diagnostics to enable more personalized cancer treatment decisions based on the genomic activity within a patient’s individual tumor. Today Genomic Health is the leading provider of genomic-based diagnostic tests that address both the overtreatment and optimal treatment of early-stage cancer. Genomic Health has over 900 employees, with offices in the U.S. and Europe.

Genomic Health works within and is paid through the insurance industry, so their financial processes are quite complex. Until recently, Genomic Health had been using their data warehouse (EDW) to manage revenue recognition. However, because the data warehouse does not work within the ERP system (NetSuite), all revenue information was handled and stored within the data warehouse. As a result, the financial data needed for income statements and balance sheets had to be transferred from the data warehouse into NetSuite; using an entirely home-grown process. The fact that original financial data was not stored in NetSuite and revenue recognition was being managed by the data warehouse soon became an issue for the insurance industry auditors who regularly review Genomic Health’s accounts.

Genomic Health now uses Celigo to streamline and simplify their revenue recognition process. Today, all accounting information is stored in NetSuite. And, using NetSuite’s saved search feature, Brian built custom integrations using Celigo integrator.io to extract data from the saved searches and securely transfer it to an SFTP site. The EDW team can access the data at their convenience, pull it into the warehouse and run their reports as needed.

This new process not only satisfies the auditors, but it also suits the data warehouse team as well.

Because Brian built the Celigo integrations so that they connect to specific saved searches, the EDW team can pull the necessary data using unique columns, headings, etc., for each request, ensuring they receive the information the way they need it and in a format that they can use without having to spend time manipulating it. Brian has also found that if the EDW team needs any changes to the integration, he can quickly and easily make updates himself. “The data warehouse team is so happy with the turnaround time for changes to the integration,” said Brian, “What used to take six months, I can now do myself in a day or two. It’s so easy to use.” When he first started the project, Brian spoke with a Celigo technical rep a couple of times, but after that, he has been able to figure out how to build, maintain and update the integrations on his own.

Brian enjoys several other Celigo benefits as well. “Celigo is very stable,” said Brian. “We run these extracts and data transfers consistently – nearly every day, and we haven’t had any problems at all. I’m so pleased with Celigo and integrator.io.”

Brian also likes that he can manage the Celigo integrations using his cell phone. “I can manage the Celigo integration from almost anywhere,” said Brian. “If there’s a failure in an extract, I can just log on to Celigo with my cell phone and kick that integration off. And, once the issue is resolved, I can restart it from my phone. This is a big benefit for us.”