Erin Condren Design
“Their platform couldn’t bring in all our orders. It never worked for a year. It was just Band-Aids over Band-Aids with scripting,” said Elizabeth Schmidtke, Assistant Controller at Erin Condren Design. “I felt like they were trying to build a script to try to make it work.”
The lack of a working integration was starting to cost the company a lot of money in terms of hours of manual work, consultants, missing and incorrectly entered orders, and the subscription to a product that wasn’t working for them.
“It was causing our financials to be inaccurate. It took a lot of man-hours between me and my team to try to reconcile back to Amazon,” said Schmidtke. “We finally got to the point in July of 2019 when our old platform just stopped. It just wouldn’t function. I was pulling our dev team and had my NetSuite consultants that I had to pay for them to be on these calls.”
“Three weeks of daily status calls in there was no progress being made. We were wasting time and resources to try to get this right,” she said. “We ended up manually uploading orders to NetSuite because I was at my wit’s end.”
While the integration provider was trying to make things right, Schmidtke felt like the current process wasn’t feasible, particularly because the team was so small and needed to focus on the business at hand, not integrations.
“We just needed something to work. And to me, I didn’t feel like we were asking for a lot. I just needed an A to B mapping.”
The team decided to finally end their contract with their integration provider and look for another solution.
“The minute that we had our sales call with Celigo that included a demo, our jaws dropped. It was just like, ‘Wait, what’? Celigo was an out-of-the-box framework, a SuiteBundle between NetSuite and Amazon,” said Schmidtke. “In our experience, our old solution was only able to at best put our order adds into NetSuite. And it couldn’t even do that at 100% accuracy. Celigo’s functionality was ten times more than that, at a lower price point, which was so attractive for a small company like us.”
The team quickly selected Celigo and started the implementation process. Because of their previous experience, they did the entire implementation in a sandbox environment before rolling it out to production.
“The implementation could have been even faster, but I had PTSD with our previous solution. So I made them do it all in a sandbox first. I wanted to make sure. I just couldn’t go through that pain again in production,” said Schmidtke. The company was up with automated order-to-cash processes with Celigo within several weeks, starting with the US and Canada.