Resolve issues faster with trace key visibility

In any integration workflow, visibility into individual records is critical. Whether you’re syncing customer data, processing transactions, or managing inventory, even minor data issues (such as a missing value or formatting error) can cause a workflow to fail and impact downstream systems.

Celigo addresses this with built-in error management that combines automatic resolution with tools that make it easier for both technical and business users to investigate and take action when needed.

A key part of this capability is the trace key, which, when enabled, provides granular tracking and visibility into each individual record as it moves through the integration flow. The trace key helps uniquely identify records, allowing Celigo’s runtime engine to detect duplicates, isolate errors, and apply auto-resolution logic more effectively.

Trace keys in the export preview screen

In the July release, trace key visibility is now available directly in export previews. This provides teams with earlier insight into how records are handled, making it easier to identify issues during design and improve reliability before the flow runs.

To enable, check the “Show trace keys” box:

Built-in differentiation

Other platforms lack the ability to identify when a previously failed record has been corrected and reprocessed, so the original error remains unresolved unless manually cleared.

Celigo leverages trace keys natively, making exception management a first-class capability in your automation lifecycle. By integrating traceability into the design phase, Celigo provides full visibility and control over every record, helping teams resolve issues faster and build more resilient workflows.

This feature provides early visibility into how records are identified and processed across the integration flow and enables teams to:

• See trace keys before running the flow, not just when an error occurs
• Confirm that trace keys are configured properly
• Quickly locate problem records later in the Exception Manager

It’s a subtle but powerful improvement that enhances error handling across all phases of integration.

Proactive error management

Previously, trace keys were only embedded in error messages and were visible only after an issue occurred. Now, they appear before execution, making it easier to set and validate them as part of your standard integration build process.

This empowers users to:

• Move from reactive troubleshooting to proactive flow design
• Reduce time spent hunting for the source of an issue
• Accelerate remediation and auto-resolution

Auto-resolution accuracy

Celigo’s auto-resolution engine leverages trace keys to intelligently identify when previously failed records are reprocessed. When a record with the same trace key is detected, the platform automatically resolves the original error without any user intervention.

If the record is successfully processed, no new error is logged.  However, if it fails again, a new error is logged with the same trace key. 

This approach minimizes manual reprocessing, accelerates error resolution, and helps efficiently clear exception queues as upstream data issues are corrected.

This update helps ensure better consistency in record tracking, resulting in:

• Fewer false positives in error detection
• Higher success rates for automated retries
• Less time spent on manual follow-up

Benefits

Sales ops & business users

• Faster issue resolution keeps orders moving and revenue recognized faster
• Fewer bottlenecks in quote-to-cash
• Greater confidence in automation reliability

Integration specialists

• Easier trace key configuration lowers support overhead
• Proactive setup means fewer urgent escalations

Data stewards

• Improved traceability of individual records
• More accurate auto-resolution with cleaner data corrections
• Better oversight of data quality across systems

Powering resilient, intelligent automation

This release reflects Celigo’s commitment to delivering automation that’s not only fast but also resilient, governed, and built to scale. By bringing trace key visibility into the design phase, we’re reinforcing our platform’s ability to proactively surface issues, accelerate resolution, and support intelligent workflows from the start. 

Whether you’re designing integrations or managing exceptions, this enhancement helps your team move faster, with confidence, clarity, and control.