NetSuite Two-Factor Authentication (2FA) FAQ

Integrations (i.e., Integration Apps or integrator.io) using Token-Based Authentication (TBA) will not be impacted by the new NetSuite requirement. View this article to find out why TBA is a more secure authentication method for your NetSuite connection.

Currently, only accounts that meet all of these criteria are impacted:

• New NetSuite account set up with version 2018.1; and
• Celigo integration is set up using a NetSuite account with Administrator or Full Access role, or a NetSuite account requiring 2FA; and
• Celigo integration uses “Basic” instead of “Token” authentication.

If your Celigo integration meets all of these criteria, follow the steps in Q5 when installing your Celigo integration.

Go to the Settings page of your integration on the integrator.io dashboard. Click the Connections tab and you will see the following fields:

• Authentication Type will show either “Basic” or “Token”
• Role will indicate the role of the associated NetSuite account

If you are installing a Celigo Integration App and your NetSuite account meets all the criteria listed in Q3, follow these steps:

• During installation, use a NetSuite account that does not require 2FA (i.e., does not have Admin or Full Access rights, or is not required to have 2FA)
• Select “Basic” authentication type (currently TBA cannot be set up during installation)
• After the Integration App is installed, follow these instructions to create a NetSuite token and enable it for the Celigo integration (access to the article requires being logged into your Celigo account). At this point, accounts with Admin and Full Access roles can be used for the NetSuite connection.

When setting up the NetSuite connection, create a NetSuite token and then select “Token” as the authentication type in integrator.io by following these instructions (access to the article requires being logged into your Celigo account). This will allow NetSuite accounts using 2FA to be used for the integration.

If your NetSuite account does not meet the criteria specified in Q3, you do not need to do anything. However, we strongly recommend that you use “Token” as your NetSuite authentication type which is far more secure than using basic authentication of username and password.

If you have any other questions, please contact your Customer Success Manager or send us an email at [email protected].

Click the button below to access the knowledge base article in Customer Compass (requires being logged in with a Celigo account).