Celigo’s Customer Success Manager
By AndradeRico Andrade, VP of Marketing
July 9, 2018
As part of Celigo’s commitment to customer success, we are pleased to announce that a Customer Success Manager has been assigned to all customers. Your Customer Success Manager’s primary objective is to be your advocate within Celigo and help ensure your Celigo integrations meet your business objectives.
As your advocate, your Customer Success Manager (or CSM) will guide you through the onboarding process and conduct periodic check-in’s to make sure your Celigo integrations are meeting your needs. Your CSM will be your primary contact across the entire company, including product requests to our Product Management team and any escalations that need to be brought to the company.
Your CSM will typically contact you during these milestones:
- Onboarding: Your CSM is your first point of contact during the onboarding process
- Adoption Touchpoints: Periodically, your CSM will contact you to make sure your company is getting the most value from your integrations
- Renewal: When your Celigo subscriptions are up for renewal, your CSM will contact you to discuss your plans for integrations and Celigo subscriptions
If you have any questions, please contact us at [email protected].
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