Success2020-11-18T00:26:11+00:00

Customer Success Plans Help in Several Key Ways

We strive to help your business perform better. In addition to great products, Celigo offers Customer Success Plans that enable you to get extra attention and services to meet your business goals. A combination of adoption, support, and maintenance services, Customer Success Plans enable you to maximize your investment, minimize risk, and enjoy more peace of mind.

Celigo

Customer Success
Manager

A Customer Success Manager (CSM) will work with you to understand your integration-related business goals and shepherd you through the journey to achieve those goals.


Celigo

Expanded Support
Hours

Access Celigo support during expanded support windows and enjoy faster guaranteed response times as well.


Celigo

Integration
Monitoring

Celigo will collaborate with you to monitor your integration dashboard, proactively identify errors and recommend solutions.


Select the Level that
Fits Your Needs
ESSENTIAL

Included with Product Subscription


Standard support and resources

PREFERRED

20% of Product
Subscription


Designated Customer Success Manager and enhanced support

PREMIER

30% of Product
Subscription


Personalized adoption services andsupport for maximum success

           
Customer Compass Resources

Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.

Standard Celigo Support Hours
Pacific Time:
7:00 AM – 5:00 PM, Monday – Friday
Eastern Time:
10:00 AM – 8:00 PM, Monday – Friday
Greenwich Mean Time:
3:00 PM – 1:00 AM, Monday – Friday
Australian Eastern Time:
2:00 AM – 12:00 PM next day, Tuesday – Saturday
Online Ticket and Chat Support
Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day
First Response - Normal Priority 3 days
First Response - Low Priority 5 days
Touchpoints with Customer Success Manager

Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.

Extended Support Hours
US Pacific:
4pm Sunday through 5pm Friday
US Eastern:
7pm Sunday through 8pm Friday
Greenwich:
11pm Sunday through 12am Saturday
Australian Eastern:
10am Monday through 11am Saturday
 
Weekend Support
Urgent Priority Support
Pacific Time:
8:00 AM – 5:00 PM Saturday - Sunday
Eastern Time:
11:00 AM – 8:00 PM Saturday - Sunday
Greenwich Mean Time:
4:00 PM – 1:00 AM Saturday - Sunday
Australian Eastern Time:
3:00 AM – 12:00 PM next day, Sunday – Monday
 
Phone Support  
Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours
First Response - Normal Priority 2 days
First Response - Low Priority 2 days
 
Quarterly Training

By request, Celigo will provide up to 2 hours of product training per quarter.

 
Strategic Planning with Customer Success Manager    
Integration Monitoring

Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention.

   
Quarterly Upgrade Planning

By request, Celigo will provide up to 1 hour of upgrade planning per quarter.

   
Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours
First Response - Normal Priority 1 day
First Response - Low Priority 1 day
   
ESSENTIAL

Included with Product Subscription


Standard support and resources

   
Customer Compass Resources
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Standard Celigo Support Hours
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Online Ticket and Chat Support
Standard Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Touchpoints with Customer Success Manager
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
 
Extended Support Hours
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
 
Weekend Support
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
 
Phone Support  
Improved Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
 
Quarterly Training
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
 
Custom Integration MaintenanceAvailable as an Add On
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
 
Strategic Planning with Customer Success Manager  
Integration Monitoring
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
 
Quarterly Upgrade Planning
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
 
Highest Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
 
PREFERRED

20% of Product
Subscription

{Minimum Price of $1,000}


Designated Customer Success Manager and enhanced support

   
Customer Compass Resources
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Standard Celigo Support Hours
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Online Ticket and Chat Support
Standard Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Touchpoints with Customer Success Manager
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Extended Support Hours
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Weekend Support
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Phone Support
Improved Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Quarterly Training
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Custom Integration MaintenanceAvailable as an Add On
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Strategic Planning with Customer Success Manager  
Integration Monitoring
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
 
Quarterly Upgrade Planning
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
 
Highest Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
 
PREMIER

30% of Product
Subscription

{Minimum Price of $3,000}


Personalized adoption services andsupport for maximum success

   
Customer Compass Resources
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Standard Celigo Support Hours
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Online Ticket and Chat Support
Standard Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Touchpoints with Customer Success Manager
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Extended Support Hours
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Weekend Support
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Phone Support
Improved Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Quarterly Training
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Custom Integration MaintenanceAvailable as an Add On
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Strategic Planning with Customer Success Manager
Integration Monitoring
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Quarterly Upgrade Planning
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Highest Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.

Implementation Success

Whether you are implementing one of our prebuilt Integration Apps or a complex orchestration between multiple applications, Celigo has implementation offerings to make you successful.

Whether you have completed dozens of software integrations or this is your first,
we offer implementation services that are right for you.



Celigo

Personal

A Personal Implementation provides you with an experienced co-pilot working one-on-one with you every step of the way. Your Celigo consultant will invest time in understanding your business needs and work with you to make sure those needs are met.

Designed for customers who want or need more guidance or have more unique requirements, the Personal Implementation provides the personal touch.

Celigo

Group

A Group Implementation allows you to harness our deep integration experience and best practices in a condensed and structured process to reach a swift and successful go-live. Learn from and collaborate with other Celigo customers as they complete the same implementation journey alongside you.

Designed for customers that have the ability and desire to get themselves to the home stretch while recognizing that the right guidance along the way makes all the difference.

Successful implementations require teamwork

Learn what’s needed on both sides


Integration Readiness

Assess your people, processes, and systems for
integration readiness

View details

Team Responsibilities

Learn more about what we do and you do for each
implementation offering

View details

With our Managed and Advisory implementation offerings, you choose the level of
assistance you need based on your goals and capabilities.



Celigo

Managed

For customers who want the most guidance, the Managed offering provides you with a co-pilot for every step of the way. Celigo co-leads the implementation with you from start to finish.

Celigo will Lead you through the entire project, from planning to post go live support. You will co-lead and participate in the project alongside us from start to finish.


Celigo

Advisory

For customers who want to drive their own destiny while obtaining guidance and best practice, the Advisory offering provides you with the best of both worlds—assistance and independence.

Celigo will lead you through implementation of your first integration flow and equip you to complete the remainder of the implementation on your own. You will design, implement and manage your integration project while obtaining guidance from an experienced integration consultant.

Successful implementations require teamwork

Learn what’s needed on both sides


Integration Readiness

Assess your people, processes, and systems for
integration readiness

View details

Team Responsibilities

Learn more about what we do and you do for each
implementation offering

View details

Don’t just take our word for it—see what our customers say!

Celigo is a leader in iPaaS on G2 Users love Celigo integrator.io on G2 Celigo is a leader in iPaaS on G2

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See how others used Celigo to solve problems just like yours.