Customer Success Plans Help in Several Key Ways
We strive to help your business perform better. In addition to great products, Celigo offers Customer Success Plans that enable you to get extra attention and services to meet your business goals. A combination of adoption, support, and maintenance services, Customer Success Plans enable you to maximize your investment, minimize risk, and enjoy more peace of mind.
Customer Success
Manager
A Customer Success Manager (CSM) will work with you to understand your integration-related business goals and shepherd you through the journey to achieve those goals.
Expanded Support
Hours
Access Celigo support during expanded support windows and enjoy faster guaranteed response times as well.
Integration
Monitoring
Celigo will collaborate with you to monitor your integration dashboard, proactively identify errors and recommend solutions.
| Select the Level that Fits Your Needs |
ESSENTIAL
Included with Product Subscription Standard support and resources |
PREFERRED
20% of Product Designated Customer Success Manager and enhanced support |
PREMIER
30% of Product Personalized adoption services andsupport for maximum success |
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| Customer Compass Resources
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more. |
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| Standard Celigo Support Hours
Pacific Time:
7:00 AM – 5:00 PM, Monday – Friday Eastern Time: 10:00 AM – 8:00 PM, Monday – Friday Greenwich Mean Time: 3:00 PM – 1:00 AM, Monday – Friday Australian Eastern Time: 2:00 AM – 12:00 PM next day, Tuesday – Saturday |
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| Online Ticket and Chat Support | |||||
| Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day First Response - Normal Priority 3 days First Response - Low Priority 5 days |
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| Touchpoints with Customer Success Manager
Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services. |
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| Extended Support Hours
US Pacific:
4pm Sunday through 5pm Friday US Eastern: 7pm Sunday through 8pm Friday Greenwich: 11pm Sunday through 12am Saturday Australian Eastern: 10am Monday through 11am Saturday |
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| Weekend Support
Urgent Priority Support
Pacific Time:8:00 AM – 5:00 PM Saturday - Sunday Eastern Time: 11:00 AM – 8:00 PM Saturday - Sunday Greenwich Mean Time: 4:00 PM – 1:00 AM Saturday - Sunday Australian Eastern Time: 3:00 AM – 12:00 PM next day, Sunday – Monday |
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| Phone Support | |||||
| Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours First Response - Normal Priority 2 days First Response - Low Priority 2 days |
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| Quarterly Training
By request, Celigo will provide up to 2 hours of product training per quarter. |
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| Custom Integration MaintenanceAvailable as an Add On
Includes changes to data flow schedules, updates of connections, and resolution of errors. Does not cover new connections, transfer protocols, requirements, flows, or business logic. You may engage Celigo Implementation Services for these latter items. |
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| Strategic Planning with Customer Success Manager | |||||
| Integration Monitoring
Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention. |
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| Quarterly Upgrade Planning
By request, Celigo will provide up to 1 hour of upgrade planning per quarter. |
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| Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours First Response - Normal Priority 1 day First Response - Low Priority 1 day |
ESSENTIAL
Included with Product Subscription Standard support and resources |
|
| Customer Compass Resources
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
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| Standard Celigo Support Hours
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
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| Online Ticket and Chat Support | |
| Standard Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
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| Touchpoints with Customer Success Manager
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
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| Extended Support Hours
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
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| Weekend Support
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
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| Phone Support | |
| Improved Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
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| Quarterly Training
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
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| Custom Integration MaintenanceAvailable as an Add On
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
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| Strategic Planning with Customer Success Manager | |
| Integration Monitoring
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
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| Quarterly Upgrade Planning
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
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| Highest Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
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PREFERRED
20% of Product {Minimum Price of $1,000} Designated Customer Success Manager and enhanced support |
|
| Customer Compass Resources
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Standard Celigo Support Hours
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Online Ticket and Chat Support | |
| Standard Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Touchpoints with Customer Success Manager
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Extended Support Hours
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Weekend Support
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Phone Support | |
| Improved Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Quarterly Training
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Custom Integration MaintenanceAvailable as an Add On
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Strategic Planning with Customer Success Manager | |
| Integration Monitoring
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Quarterly Upgrade Planning
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Highest Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
PREMIER
30% of Product {Minimum Price of $3,000} Personalized adoption services andsupport for maximum success |
|
| Customer Compass Resources
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Standard Celigo Support Hours
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Online Ticket and Chat Support | |
| Standard Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Touchpoints with Customer Success Manager
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Extended Support Hours
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Weekend Support
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Phone Support | |
| Improved Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Quarterly Training
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Custom Integration MaintenanceAvailable as an Add On
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Strategic Planning with Customer Success Manager | |
| Integration Monitoring
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Quarterly Upgrade Planning
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
|
|
| Highest Support SLA
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
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Implementation Success
Whether you are implementing one of our prebuilt Integration Apps or a complex orchestration between multiple applications, Celigo has implementation offerings to make you successful.
Whether you have completed dozens of software integrations or this is your first,
we offer implementation services that are right for you.
Personal
A Personal Implementation provides you with an experienced co-pilot working one-on-one with you every step of the way. Your Celigo consultant will invest time in understanding your business needs and work with you to make sure those needs are met.
Designed for customers who want or need more guidance or have more unique requirements, the Personal Implementation provides the personal touch.
Group
A Group Implementation allows you to harness our deep integration experience and best practices in a condensed and structured process to reach a swift and successful go-live. Learn from and collaborate with other Celigo customers as they complete the same implementation journey alongside you.
Designed for customers that have the ability and desire to get themselves to the home stretch while recognizing that the right guidance along the way makes all the difference.
Successful implementations require teamwork
Learn what’s needed on both sides
Integration Readiness
Assess your people, processes, and systems for
integration readiness
Team Responsibilities
Learn more about what we do and you do for each
implementation offering
With our Managed and Advisory implementation offerings, you choose the level of
assistance you need based on your goals and capabilities.
Managed
For customers who want the most guidance, the Managed offering provides you with a co-pilot for every step of the way. Celigo co-leads the implementation with you from start to finish.
Celigo will Lead you through the entire project, from planning to post go live support. You will co-lead and participate in the project alongside us from start to finish.
Advisory
For customers who want to drive their own destiny while obtaining guidance and best practice, the Advisory offering provides you with the best of both worlds—assistance and independence.
Celigo will lead you through implementation of your first integration flow and equip you to complete the remainder of the implementation on your own. You will design, implement and manage your integration project while obtaining guidance from an experienced integration consultant.
Successful implementations require teamwork
Learn what’s needed on both sides
Integration Readiness
Assess your people, processes, and systems for
integration readiness
Team Responsibilities
Learn more about what we do and you do for each
implementation offering
Don’t just take our word for it—see what our customers say!
Celigo is a G2 Leading iPaaS vendor
See how others used Celigo to solve problems just like yours.