Success2021-06-30T20:25:20+00:00

Your success is our success!

In addition to great products, Celigo offers Customer Success Plans that enable you to get extra attention and services to meet your business goals.
A combination of adoption, support, and maintenance services, Customer Success Plans enable you to maximize your investment,
minimize risk, and enjoy more peace of mind.


Engage With A Customer Success Manager

A Customer Success Manager (CSM) will work with you to understand your integration-related business goals and shepherd you through the journey to achieve those goals.



Expanded Support Hours

Access Celigo support during expanded support windows and enjoy faster guaranteed response times as well.



Integration Monitoring

Celigo will collaborate with you to monitor your integration dashboard, proactively identify errors and recommend solutions.



Select the Level that Fits Your Needs



ESSENTIAL
Included with Product Subscription

Standard support and resources

PREFERRED
20% of Product
Subscription

Designated Customer Success Manager and enhanced support

PREMIER
30% of Product
Subscription

Personalized adoption services and support for maximum success

Customer Compass Resources

Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.

Standard Celigo Support Hours
Pacific Time:
7:00 AM – 5:00 PM, Monday – Friday
Eastern Time:
10:00 AM – 8:00 PM, Monday – Friday
Greenwich Mean Time:
3:00 PM – 1:00 AM, Monday – Friday
Australian Eastern Time:
2:00 AM – 12:00 PM next day, Tuesday – Saturday
Online Ticket and Chat Support
Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day
First Response - Normal Priority 3 days
First Response - Low Priority 5 days
Touchpoints with Customer Success Manager

Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.

Extended Support Hours
US Pacific:
4pm Sunday through 5pm Friday
US Eastern:
7pm Sunday through 8pm Friday
Greenwich:
11pm Sunday through 12am Saturday
Australian Eastern:
10am Monday through 11am Saturday
 
Weekend Support
Urgent Priority Support
Pacific Time:
8:00 AM – 5:00 PM Saturday - Sunday
Eastern Time:
11:00 AM – 8:00 PM Saturday - Sunday
Greenwich Mean Time:
4:00 PM – 1:00 AM Saturday - Sunday
Australian Eastern Time:
3:00 AM – 12:00 PM next day, Sunday – Monday
 
Phone Support  
Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours
First Response - Normal Priority 2 days
First Response - Low Priority 2 days
 
Quarterly Training

By request, Celigo will provide up to 2 hours of product training per quarter.

 
Strategic Planning with Customer Success Manager    
Integration Monitoring

Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention.

   
Quarterly Upgrade Planning

By request, Celigo will provide up to 1 hour of upgrade planning per quarter.

   
Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours
First Response - Normal Priority 1 day
First Response - Low Priority 1 day
   
ESSENTIAL
Included with Product Subscription

Standard support and resources

Customer Compass Resources

Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.

Standard Celigo Support Hours
Pacific Time:
7:00 AM – 5:00 PM, Monday – Friday
Eastern Time:
10:00 AM – 8:00 PM, Monday – Friday
Greenwich Mean Time:
3:00 PM – 1:00 AM, Monday – Friday
Australian Eastern Time:
2:00 AM – 12:00 PM next day, Tuesday – Saturday
Online Ticket and Chat Support
Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day
First Response - Normal Priority 3 days
First Response - Low Priority 5 days
Touchpoints with Customer Success Manager

Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.

Extended Support Hours
US Pacific:
4pm Sunday through 5pm Friday
US Eastern:
7pm Sunday through 8pm Friday
Greenwich:
11pm Sunday through 12am Saturday
Australian Eastern:
10am Monday through 11am Saturday
 
Weekend Support
Urgent Priority Support
Pacific Time:
8:00 AM – 5:00 PM Saturday - Sunday
Eastern Time:
11:00 AM – 8:00 PM Saturday - Sunday
Greenwich Mean Time:
4:00 PM – 1:00 AM Saturday - Sunday
Australian Eastern Time:
3:00 AM – 12:00 PM next day, Sunday – Monday
 
Phone Support  
Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours
First Response - Normal Priority 2 days
First Response - Low Priority 2 days
 
Quarterly Training

By request, Celigo will provide up to 2 hours of product training per quarter.

 
Strategic Planning with Customer Success Manager  
Integration Monitoring

Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention.

 
Quarterly Upgrade Planning

By request, Celigo will provide up to 1 hour of upgrade planning per quarter.

 
Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours
First Response - Normal Priority 1 day
First Response - Low Priority 1 day
 
PREFERRED
20% of Product
Subscription

Designated Customer Success Manager and enhanced support

Customer Compass Resources

Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.

Standard Celigo Support Hours
Pacific Time:
7:00 AM – 5:00 PM, Monday – Friday
Eastern Time:
10:00 AM – 8:00 PM, Monday – Friday
Greenwich Mean Time:
3:00 PM – 1:00 AM, Monday – Friday
Australian Eastern Time:
2:00 AM – 12:00 PM next day, Tuesday – Saturday
Online Ticket and Chat Support
Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day
First Response - Normal Priority 3 days
First Response - Low Priority 5 days
Touchpoints with Customer Success Manager

Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.

Extended Support Hours
US Pacific:
4pm Sunday through 5pm Friday
US Eastern:
7pm Sunday through 8pm Friday
Greenwich:
11pm Sunday through 12am Saturday
Australian Eastern:
10am Monday through 11am Saturday
Weekend Support
Urgent Priority Support
Pacific Time:
8:00 AM – 5:00 PM Saturday - Sunday
Eastern Time:
11:00 AM – 8:00 PM Saturday - Sunday
Greenwich Mean Time:
4:00 PM – 1:00 AM Saturday - Sunday
Australian Eastern Time:
3:00 AM – 12:00 PM next day, Sunday – Monday
Phone Support
Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours
First Response - Normal Priority 2 days
First Response - Low Priority 2 days
Quarterly Training

By request, Celigo will provide up to 2 hours of product training per quarter.

Strategic Planning with Customer Success Manager  
Integration Monitoring

Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention.

 
Quarterly Upgrade Planning

By request, Celigo will provide up to 1 hour of upgrade planning per quarter.

 
Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours
First Response - Normal Priority 1 day
First Response - Low Priority 1 day
 
PREMIER
30% of Product
Subscription

Personalized adoption services and support for maximum success

Customer Compass Resources

Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.

Standard Celigo Support Hours
Pacific Time:
7:00 AM – 5:00 PM, Monday – Friday
Eastern Time:
10:00 AM – 8:00 PM, Monday – Friday
Greenwich Mean Time:
3:00 PM – 1:00 AM, Monday – Friday
Australian Eastern Time:
2:00 AM – 12:00 PM next day, Tuesday – Saturday
Online Ticket and Chat Support
Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day
First Response - Normal Priority 3 days
First Response - Low Priority 5 days
Touchpoints with Customer Success Manager

Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.

Extended Support Hours
US Pacific:
4pm Sunday through 5pm Friday
US Eastern:
7pm Sunday through 8pm Friday
Greenwich:
11pm Sunday through 12am Saturday
Australian Eastern:
10am Monday through 11am Saturday
Weekend Support
Urgent Priority Support
Pacific Time:
8:00 AM – 5:00 PM Saturday - Sunday
Eastern Time:
11:00 AM – 8:00 PM Saturday - Sunday
Greenwich Mean Time:
4:00 PM – 1:00 AM Saturday - Sunday
Australian Eastern Time:
3:00 AM – 12:00 PM next day, Sunday – Monday
Phone Support
Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours
First Response - Normal Priority 2 days
First Response - Low Priority 2 days
Quarterly Training

By request, Celigo will provide up to 2 hours of product training per quarter.

Strategic Planning with Customer Success Manager
Integration Monitoring

Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention.

Quarterly Upgrade Planning

By request, Celigo will provide up to 1 hour of upgrade planning per quarter.

Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours
First Response - Normal Priority 1 day
First Response - Low Priority 1 day

Starting Your Implementation Journey


Whether you are implementing one of our prebuilt Integration Apps or a complex orchestration between multiple applications, Celigo has
implementation offerings to make you successful.

With our Managed and Advisory implementation offerings, you choose the level of
assistance you need based on your goals and capabilities.


ADVISORY

Implement your custom flow with expert guidance from a consultant

For customers who want to drive their own destiny while obtaining guidance and best practice, the Advisory offering provides you with the best of both worlds—assistance and independence.

Celigo will lead you through implementation of your first integration flow and equip you to complete the remainder of the implementation on your own. You will design, implement and manage your integration project while obtaining guidance from an experienced integration consultant.

MANAGED

Collaborate with a Project Team

For customers who want the most guidance, the Managed offering provides you with a co-pilot for every step of the way. Celigo co-leads the implementation with you from start to finish.

Celigo will Lead you through the entire project, from planning to post go live support. You will co-lead and participate in the project alongside us from start to finish.


Successful implementations require teamwork


Learn what’s needed on both sides


Integration Readiness

Integration Readiness

Assess your people, processes, and systems for integration readiness

View details



Team Responsibilities

Team Responsibilities

For integrator.io Platform Implementations

Learn more about what we do and you do for each implementation offering

View details



Whether you have completed dozens of software integrations or this is your first,
we offer implementation services that are right for you.


SELF-PACED

Implement at your own pace

A Self-Paced Implementation gives you the freedom to implement our Integration Apps at your own speed. We provide checklists, articles, and recordings describing configurations and best practices as well as UAT & go-live guidelines. For questions or issues, schedule a 1:1 session with an Implementation Consultants as needed.

Designed for customers that want to control the pace and are ready to learn the ins and outs of their Integration App with comprehensive guidance and some personalized support.

GROUP

Join sessions with other customers to implement your product

A Group Implementation allows you to harness our deep integration experience and best practices in a condensed and structured process to reach a swift and successful go-live. Learn from and collaborate with other Celigo customers as they complete the same implementation journey alongside you.

Designed for customers that have the ability and desire to get themselves to the home stretch while recognizing that the right guidance along the way makes all the difference.

PERSONAL

Collaborate with a Consultant

A Personal Implementation provides you with an experienced co-pilot working one-on-one with you every step of the way. Your consultant will invest time in understanding your business needs and work with you to make sure those needs are met.

Designed for customers who want or need more guidance or have more unique requirements, the Personal Implementation provides the personal touch.

Successful implementations require teamwork


Learn what’s needed on both sides


Integration Readiness

Integration Readiness

Assess your people, processes, and systems for integration readiness

View details



Team Responsibilities

Team Responsibilities

For Integration App Implementations

Learn more about what we do and you do for each implementation offering

View details



AFG_Logo miansai buscemi home-controls
  • “Overall, the Customer Success program has been a success. We used to spend 1.5 hours a day on errors and now we spend 5 minutes or less and our relationship with Celigo has improved greatly.”

    Chad Kletschka

    Chad Kletschka
    ERP Administrator
    AFG Distribution

  • “Celigo has quickly become an invaluable tool within Miansai. We have completed nearly a dozen integrations with NetSuite and have not encountered one with both the ease of installation and amount of control that Celigo provides.”

    Christopher Veck

    Christopher Veck
    MIANSAI
    CIO

  • “Our integration with the new Celigo Magento 2 Connector was a seamless and headache free process. Our Enabled implementation team was beyond knowledgeable and helped us accomplish our implementation in one week.”

    Christopher Donnelly

    Christopher Donnelly
    BUSCEMI LLC
    Director of Digital & Ecom

  • “Our integration with the new Celigo Magento 2 Connector was a seamless and headache free process. Our Enabled implementation team was beyond knowledgeable and helped us accomplish our implementation in one week.”

    Ken Kerr

    Ken Kerr
    HOME CONTROLS
    Owner

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