We win when our customers win
Choose Your Customer Success Plan
Learn about our services to help you and your business succeed.
Your success is our success!
In addition to great products, Celigo offers Customer Success Plans that enable you to get extra attention and services to meet your business goals.
A combination of adoption, support, and maintenance services, Customer Success Plans enable you to maximize your investment,
minimize risk, and enjoy more peace of mind.
Engage With A Customer Success Manager
A Customer Success Manager (CSM) will work with you to understand your integration-related business goals and shepherd you through the journey to achieve those goals.
Expanded Support Hours
Access Celigo support during expanded support windows and enjoy faster guaranteed response times as well.
Integration Monitoring
Celigo will collaborate with you to monitor your integration dashboard, proactively identify errors and recommend solutions.
Select the Level that Fits Your Needs
 |
ESSENTIAL
Included with Product Subscription
Standard support and resources |
PREFERRED
20% of Product
Subscription Designated Customer Success Manager and enhanced support |
PREMIER
30% of Product
Subscription Personalized adoption services and support for maximum success |
| Customer Compass Resources
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more. |
|||
| Standard Celigo Support Hours
Pacific Time:
7:00 AM – 5:00 PM, Monday – Friday Eastern Time: 10:00 AM – 8:00 PM, Monday – Friday Greenwich Mean Time: 3:00 PM – 1:00 AM, Monday – Friday Australian Eastern Time: 2:00 AM – 12:00 PM next day, Tuesday – Saturday |
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| Online Ticket and Chat Support | |||
| Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day First Response - Normal Priority 3 days First Response - Low Priority 5 days |
|||
| Touchpoints with Customer Success Manager
Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services. |
|||
| Extended Support Hours
US Pacific:
4pm Sunday through 5pm Friday US Eastern: 7pm Sunday through 8pm Friday Greenwich: 11pm Sunday through 12am Saturday Australian Eastern: 10am Monday through 11am Saturday |
|||
| Weekend Support
Urgent Priority Support
Pacific Time:8:00 AM – 5:00 PM Saturday - Sunday Eastern Time: 11:00 AM – 8:00 PM Saturday - Sunday Greenwich Mean Time: 4:00 PM – 1:00 AM Saturday - Sunday Australian Eastern Time: 3:00 AM – 12:00 PM next day, Sunday – Monday |
|||
| Phone Support | |||
| Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours First Response - Normal Priority 2 days First Response - Low Priority 2 days |
|||
| Quarterly Training
By request, Celigo will provide up to 2 hours of product training per quarter. |
|||
| Strategic Planning with Customer Success Manager | |||
| Integration Monitoring
Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention. |
|||
| Quarterly Upgrade Planning
By request, Celigo will provide up to 1 hour of upgrade planning per quarter. |
|||
| Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours First Response - Normal Priority 1 day First Response - Low Priority 1 day |
ESSENTIAL
Included with Product Subscription
Standard support and resources |
|
| Customer Compass Resources
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more. |
|
| Standard Celigo Support Hours
Pacific Time:
7:00 AM – 5:00 PM, Monday – Friday Eastern Time: 10:00 AM – 8:00 PM, Monday – Friday Greenwich Mean Time: 3:00 PM – 1:00 AM, Monday – Friday Australian Eastern Time: 2:00 AM – 12:00 PM next day, Tuesday – Saturday |
|
| Online Ticket and Chat Support | |
| Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day First Response - Normal Priority 3 days First Response - Low Priority 5 days |
|
| Touchpoints with Customer Success Manager
Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services. |
|
| Extended Support Hours
US Pacific:
4pm Sunday through 5pm Friday US Eastern: 7pm Sunday through 8pm Friday Greenwich: 11pm Sunday through 12am Saturday Australian Eastern: 10am Monday through 11am Saturday |
|
| Weekend Support
Urgent Priority Support
Pacific Time:8:00 AM – 5:00 PM Saturday - Sunday Eastern Time: 11:00 AM – 8:00 PM Saturday - Sunday Greenwich Mean Time: 4:00 PM – 1:00 AM Saturday - Sunday Australian Eastern Time: 3:00 AM – 12:00 PM next day, Sunday – Monday |
|
| Phone Support | |
| Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours First Response - Normal Priority 2 days First Response - Low Priority 2 days |
|
| Quarterly Training
By request, Celigo will provide up to 2 hours of product training per quarter. |
|
| Strategic Planning with Customer Success Manager | |
| Integration Monitoring
Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention. |
|
| Quarterly Upgrade Planning
By request, Celigo will provide up to 1 hour of upgrade planning per quarter. |
|
| Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours First Response - Normal Priority 1 day First Response - Low Priority 1 day |
|
PREFERRED
20% of Product
Subscription Designated Customer Success Manager and enhanced support |
|
| Customer Compass Resources
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more. |
|
| Standard Celigo Support Hours
Pacific Time:
7:00 AM – 5:00 PM, Monday – Friday Eastern Time: 10:00 AM – 8:00 PM, Monday – Friday Greenwich Mean Time: 3:00 PM – 1:00 AM, Monday – Friday Australian Eastern Time: 2:00 AM – 12:00 PM next day, Tuesday – Saturday |
|
| Online Ticket and Chat Support | |
| Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day First Response - Normal Priority 3 days First Response - Low Priority 5 days |
|
| Touchpoints with Customer Success Manager
Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services. |
|
| Extended Support Hours
US Pacific:
4pm Sunday through 5pm Friday US Eastern: 7pm Sunday through 8pm Friday Greenwich: 11pm Sunday through 12am Saturday Australian Eastern: 10am Monday through 11am Saturday |
|
| Weekend Support
Urgent Priority Support
Pacific Time:8:00 AM – 5:00 PM Saturday - Sunday Eastern Time: 11:00 AM – 8:00 PM Saturday - Sunday Greenwich Mean Time: 4:00 PM – 1:00 AM Saturday - Sunday Australian Eastern Time: 3:00 AM – 12:00 PM next day, Sunday – Monday |
|
| Phone Support | |
| Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours First Response - Normal Priority 2 days First Response - Low Priority 2 days |
|
| Quarterly Training
By request, Celigo will provide up to 2 hours of product training per quarter. |
|
| Strategic Planning with Customer Success Manager | |
| Integration Monitoring
Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention. |
|
| Quarterly Upgrade Planning
By request, Celigo will provide up to 1 hour of upgrade planning per quarter. |
|
| Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours First Response - Normal Priority 1 day First Response - Low Priority 1 day |
|
PREMIER
30% of Product
Subscription Personalized adoption services and support for maximum success |
|
| Customer Compass Resources
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more. |
|
| Standard Celigo Support Hours
Pacific Time:
7:00 AM – 5:00 PM, Monday – Friday Eastern Time: 10:00 AM – 8:00 PM, Monday – Friday Greenwich Mean Time: 3:00 PM – 1:00 AM, Monday – Friday Australian Eastern Time: 2:00 AM – 12:00 PM next day, Tuesday – Saturday |
|
| Online Ticket and Chat Support | |
| Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day First Response - Normal Priority 3 days First Response - Low Priority 5 days |
|
| Touchpoints with Customer Success Manager
Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services. |
|
| Extended Support Hours
US Pacific:
4pm Sunday through 5pm Friday US Eastern: 7pm Sunday through 8pm Friday Greenwich: 11pm Sunday through 12am Saturday Australian Eastern: 10am Monday through 11am Saturday |
|
| Weekend Support
Urgent Priority Support
Pacific Time:8:00 AM – 5:00 PM Saturday - Sunday Eastern Time: 11:00 AM – 8:00 PM Saturday - Sunday Greenwich Mean Time: 4:00 PM – 1:00 AM Saturday - Sunday Australian Eastern Time: 3:00 AM – 12:00 PM next day, Sunday – Monday |
|
| Phone Support | |
| Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours First Response - Normal Priority 2 days First Response - Low Priority 2 days |
|
| Quarterly Training
By request, Celigo will provide up to 2 hours of product training per quarter. |
|
| Strategic Planning with Customer Success Manager | |
| Integration Monitoring
Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention. |
|
| Quarterly Upgrade Planning
By request, Celigo will provide up to 1 hour of upgrade planning per quarter. |
|
| Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours First Response - Normal Priority 1 day First Response - Low Priority 1 day |
|
Starting Your Implementation Journey
Whether you are implementing one of our prebuilt Integration Apps or a complex orchestration between multiple applications, Celigo has
implementation offerings to make you successful.
With our Managed and Advisory implementation offerings, you choose the level of
assistance you need based on your goals and capabilities.
ADVISORY
Implement your custom flow with expert guidance from a consultant
For customers who want to drive their own destiny while obtaining guidance and best practice, the Advisory offering provides you with the best of both worlds—assistance and independence.
Celigo will lead you through implementation of your first integration flow and equip you to complete the remainder of the implementation on your own. You will design, implement and manage your integration project while obtaining guidance from an experienced integration consultant.
MANAGED
Collaborate with a Project Team
For customers who want the most guidance, the Managed offering provides you with a co-pilot for every step of the way. Celigo co-leads the implementation with you from start to finish.
Celigo will Lead you through the entire project, from planning to post go live support. You will co-lead and participate in the project alongside us from start to finish.
Successful implementations require teamwork
Learn what’s needed on both sides
Integration Readiness
Assess your people, processes, and systems for integration readiness
Team Responsibilities
For integrator.io Platform Implementations
Learn more about what we do and you do for each implementation offering
Whether you have completed dozens of software integrations or this is your first,
we offer implementation services that are right for you.
SELF-PACED
Implement at your own pace
A Self-Paced Implementation gives you the freedom to implement our Integration Apps at your own speed. We provide checklists, articles, and recordings describing configurations and best practices as well as UAT & go-live guidelines. For questions or issues, schedule a 1:1 session with an Implementation Consultants as needed.For unique or complex business use cases, purchase additional services for more custom configurations.
Designed for customers that want to control the pace and are ready to learn the ins and outs of their Integration App with comprehensive guidance and some personalized support.
PERSONAL
Collaborate with a Consultant
A Personal Implementation provides you with an experienced co-pilot working one-on-one with you every step of the way. Your consultant will invest time in understanding your business needs and work with you to make sure those needs are met.
Designed for customers who want or need more guidance or have more unique requirements, the Personal Implementation provides the personal touch.
Successful implementations require teamwork
Learn what’s needed on both sides
Integration Readiness
Assess your people, processes, and systems for integration readiness
Team Responsibilities
For Integration App Implementations
Learn more about what we do and you do for each implementation offering
-
“Overall, the Customer Success program has been a success. We used to spend 1.5 hours a day on errors and now we spend 5 minutes or less and our relationship with Celigo has improved greatly.”
Chad Kletschka
ERP Administrator
AFG Distribution
-
“Celigo has quickly become an invaluable tool within Miansai. We have completed nearly a dozen integrations with NetSuite and have not encountered one with both the ease of installation and amount of control that Celigo provides.”
Christopher Veck
MIANSAI
CIO -
“Our integration with the new Celigo Magento 2 Connector was a seamless and headache free process. Our Enabled implementation team was beyond knowledgeable and helped us accomplish our implementation in one week.”
Christopher Donnelly
BUSCEMI LLC
Director of Digital & Ecom -
“Our integration with the new Celigo Magento 2 Connector was a seamless and headache free process. Our Enabled implementation team was beyond knowledgeable and helped us accomplish our implementation in one week.”
Ken Kerr
HOME CONTROLS
Owner
Integration App Team Responsibilities
Customer
Celigo
|
SELF-PACED |
GROUP |
PERSONAL |
| Guidance on product capabilities | Customer Full |
Customer Full |
Customer Full |
| Guidance on implementation best practices and considerations | Customer Full |
Customer Full |
Customer Full |
| Guidance at key project milestones | Customer Full |
||
Project management
Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.
|
Customer Full |
Customer Full |
Celigo primary |
Drive implementation decisions
Configuration settings, functionality to use, mapping of business processes to the solution, etc.
|
Customer Primary |
Customer Primary |
|
Configuration of integration flows
Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.
|
Customer Full |
Customer Full |
|
User acceptance testing (UAT) planning
Includes defining test cases and a test plan
|
Customer Primary |
||
| User acceptance testing (UAT) execution | Customer Full |
Customer Full |
Customer Primary |
| Error identification and resolution | Customer Primary |
Customer Primary |
|
| Migration from sandbox to production environment, if applicable | Customer Full |
Customer Full |
|
| Go-live / cutover into production | Customer Full |
Customer Full |
|
| Administrator or power-user training |
SELF-PACED |
|
| Guidance on product capabilities | Customer Full |
| Guidance on implementation best practices and considerations | Customer Full |
| Guidance at key project milestones | Customer Full |
Project management
Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.
|
Customer Full |
Drive implementation decisions
Configuration settings, functionality to use, mapping of business processes to the solution, etc.
|
Customer Primary |
Configuration of integration flows
Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.
|
Customer Full |
User acceptance testing (UAT) planning
Includes defining test cases and a test plan
|
|
| User acceptance testing (UAT) execution | Customer Full |
| Error identification and resolution | Customer Primary |
| Migration from sandbox to production environment, if applicable | Customer Full |
| Go-live / cutover into production | Customer Full |
| Administrator or power-user training | |
GROUP |
|
| Guidance on product capabilities | Customer Full |
| Guidance on implementation best practices and considerations | Customer Full |
| Guidance at key project milestones | |
Project management
Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.
|
Customer Full |
Drive implementation decisions
Configuration settings, functionality to use, mapping of business processes to the solution, etc.
|
Customer Primary |
Configuration of integration flows
Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.
|
Customer Full |
User acceptance testing (UAT) planning
Includes defining test cases and a test plan
|
Customer Primary |
| User acceptance testing (UAT) execution | Customer Full |
| Error identification and resolution | Customer Primary |
| Migration from sandbox to production environment, if applicable | Customer Full |
| Go-live / cutover into production | Customer Full |
| Administrator or power-user training | |
PERSONAL |
|
| Guidance on product capabilities | Customer Full |
| Guidance on implementation best practices and considerations | Customer Full |
| Guidance at key project milestones | |
Project management
Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.
|
Celigo primary |
Drive implementation decisions
Configuration settings, functionality to use, mapping of business processes to the solution, etc.
|
|
Configuration of integration flows
Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.
|
|
User acceptance testing (UAT) planning
Includes defining test cases and a test plan
|
|
| User acceptance testing (UAT) execution | Customer Primary |
| Error identification and resolution | |
| Migration from sandbox to production environment, if applicable | |
| Go-live / cutover into production | |
| Administrator or power-user training | |
iPaaS Team Responsibilities
Customer
Celigo
|
Advisory |
Managed |
| Guidance at key project milestones | ||
Project management
Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.
|
Celigo primary |
|
| Design of the integration | Celigo primary |
|
Drive implementation decisions
Configuration settings, functionality to use, mapping of business processes to the solution, etc.
|
Customer Primary |
|
Configuration of integration flows
Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.
|
Customer Primary |
|
Development of integration flows
Includes definition and setup of field mappings, integration flow settings such as connections, schedules, chaining, etc.
|
Customer Primary |
Customer Primary |
| Functional testing of integration flows | Customer Primary |
Customer Primary |
User acceptance testing (UAT) planning
Includes defining test cases and a test plan
|
Customer Primary |
|
| User acceptance testing (UAT) execution | Customer Full |
Customer Primary |
| Error identification and resolution | Customer Primary |
|
| Migration from sandbox to production environment, if applicable | Customer Full |
|
| Go-live / cutover into production | Customer Full |
|
| Administrator or power-user training | Customer Full |
Celigo primary |
Advisory |
|
| Guidance at key project milestones | |
Project management
Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.
|
|
| Design of the integration | |
Drive implementation decisions
Configuration settings, functionality to use, mapping of business processes to the solution, etc.
|
Customer Primary |
Configuration of integration flows
Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.
|
Customer Primary |
Development of integration flows
Includes definition and setup of field mappings, integration flow settings such as connections, schedules, chaining, etc.
|
Customer Primary |
| Functional testing of integration flows | Customer Primary |
User acceptance testing (UAT) planning
Includes defining test cases and a test plan
|
Customer Primary |
| User acceptance testing (UAT) execution | Customer Full |
| Error identification and resolution | Customer Primary |
| Migration from sandbox to production environment, if applicable | Customer Full |
| Go-live / cutover into production | Customer Full |
| Administrator or power-user training | Customer Full |
Managed |
|
| Guidance at key project milestones | |
Project management
Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.
|
Celigo primary |
| Design of the integration | Celigo primary |
Drive implementation decisions
Configuration settings, functionality to use, mapping of business processes to the solution, etc.
|
|
Configuration of integration flows
Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.
|
|
Development of integration flows
Includes definition and setup of field mappings, integration flow settings such as connections, schedules, chaining, etc.
|
Customer Primary |
| Functional testing of integration flows | Customer Primary |
User acceptance testing (UAT) planning
Includes defining test cases and a test plan
|
|
| User acceptance testing (UAT) execution | Customer Primary |
| Error identification and resolution | |
| Migration from sandbox to production environment, if applicable | |
| Go-live / cutover into production | |
| Administrator or power-user training | Celigo primary |