Success | Celigo

Your success is our success!

In addition to great products, Celigo offers Customer Success Plans that enable you to get extra attention and services to meet your business goals.
A combination of adoption, support, and maintenance services, Customer Success Plans enable you to maximize your investment,
minimize risk, and enjoy more peace of mind.

Engage With A Customer Success Manager

A Customer Success Manager (CSM) will work with you to understand your integration-related business goals and shepherd you through the journey to achieve those goals.

Expanded Support Hours

Access Celigo support during expanded support windows and enjoy faster guaranteed response times as well.

Integration Monitoring

Celigo will collaborate with you to monitor your integration dashboard, proactively identify errors and recommend solutions.

Select the Level that Fits Your Needs

	ESSENTIAL Included with Product Subscription Standard support and resources	PREFERRED 20% of Product Subscription Designated Customer Success Manager and enhanced support	PREMIER 30% of Product Subscription Personalized adoption services and support for maximum success
Customer Compass Resources Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Standard Celigo Support Hours Pacific Time: 7:00 AM – 5:00 PM, Monday – Friday Eastern Time: 10:00 AM – 8:00 PM, Monday – Friday Greenwich Mean Time: 3:00 PM – 1:00 AM, Monday – Friday Australian Eastern Time: 2:00 AM – 12:00 PM next day, Tuesday – Saturday
Online Ticket and Chat Support
Standard Support SLA First Response - Urgent Priority 4 hours First Response - High Priority 1 day First Response - Normal Priority 3 days First Response - Low Priority 5 days
Touchpoints with Customer Success Manager Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.
Extended Support Hours US Pacific: 4pm Sunday through 5pm Friday US Eastern: 7pm Sunday through 8pm Friday Greenwich: 11pm Sunday through 12am Saturday Australian Eastern: 10am Monday through 11am Saturday
Weekend Support Urgent Priority Support Pacific Time: 8:00 AM – 5:00 PM Saturday - Sunday Eastern Time: 11:00 AM – 8:00 PM Saturday - Sunday Greenwich Mean Time: 4:00 PM – 1:00 AM Saturday - Sunday Australian Eastern Time: 3:00 AM – 12:00 PM next day, Sunday – Monday
Phone Support
Improved Support SLA First Response - Urgent Priority 2 hours First Response - High Priority 8 hours First Response - Normal Priority 2 days First Response - Low Priority 2 days
Quarterly Training By request, Celigo will provide up to 2 hours of product training per quarter.
Strategic Planning with Customer Success Manager
Integration Monitoring Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention.
Quarterly Upgrade Planning By request, Celigo will provide up to 1 hour of upgrade planning per quarter.
Highest Support SLA First Response - Urgent Priority 1 hours First Response - High Priority 4 hours First Response - Normal Priority 1 day First Response - Low Priority 1 day

Contact our Sales Team

ESSENTIAL Included with Product Subscription Standard support and resources
Customer Compass Resources Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Standard Celigo Support Hours Pacific Time: 7:00 AM – 5:00 PM, Monday – Friday Eastern Time: 10:00 AM – 8:00 PM, Monday – Friday Greenwich Mean Time: 3:00 PM – 1:00 AM, Monday – Friday Australian Eastern Time: 2:00 AM – 12:00 PM next day, Tuesday – Saturday
Online Ticket and Chat Support
Standard Support SLA First Response - Urgent Priority 4 hours First Response - High Priority 1 day First Response - Normal Priority 3 days First Response - Low Priority 5 days
Touchpoints with Customer Success Manager Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.
Extended Support Hours US Pacific: 4pm Sunday through 5pm Friday US Eastern: 7pm Sunday through 8pm Friday Greenwich: 11pm Sunday through 12am Saturday Australian Eastern: 10am Monday through 11am Saturday
Weekend Support Urgent Priority Support Pacific Time: 8:00 AM – 5:00 PM Saturday - Sunday Eastern Time: 11:00 AM – 8:00 PM Saturday - Sunday Greenwich Mean Time: 4:00 PM – 1:00 AM Saturday - Sunday Australian Eastern Time: 3:00 AM – 12:00 PM next day, Sunday – Monday
Phone Support
Improved Support SLA First Response - Urgent Priority 2 hours First Response - High Priority 8 hours First Response - Normal Priority 2 days First Response - Low Priority 2 days
Quarterly Training By request, Celigo will provide up to 2 hours of product training per quarter.
Strategic Planning with Customer Success Manager
Integration Monitoring Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention.
Quarterly Upgrade Planning By request, Celigo will provide up to 1 hour of upgrade planning per quarter.
Highest Support SLA First Response - Urgent Priority 1 hours First Response - High Priority 4 hours First Response - Normal Priority 1 day First Response - Low Priority 1 day

PREFERRED 20% of Product Subscription Designated Customer Success Manager and enhanced support
Customer Compass Resources Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Standard Celigo Support Hours Pacific Time: 7:00 AM – 5:00 PM, Monday – Friday Eastern Time: 10:00 AM – 8:00 PM, Monday – Friday Greenwich Mean Time: 3:00 PM – 1:00 AM, Monday – Friday Australian Eastern Time: 2:00 AM – 12:00 PM next day, Tuesday – Saturday
Online Ticket and Chat Support
Standard Support SLA First Response - Urgent Priority 4 hours First Response - High Priority 1 day First Response - Normal Priority 3 days First Response - Low Priority 5 days
Touchpoints with Customer Success Manager Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.
Extended Support Hours US Pacific: 4pm Sunday through 5pm Friday US Eastern: 7pm Sunday through 8pm Friday Greenwich: 11pm Sunday through 12am Saturday Australian Eastern: 10am Monday through 11am Saturday
Weekend Support Urgent Priority Support Pacific Time: 8:00 AM – 5:00 PM Saturday - Sunday Eastern Time: 11:00 AM – 8:00 PM Saturday - Sunday Greenwich Mean Time: 4:00 PM – 1:00 AM Saturday - Sunday Australian Eastern Time: 3:00 AM – 12:00 PM next day, Sunday – Monday
Phone Support
Improved Support SLA First Response - Urgent Priority 2 hours First Response - High Priority 8 hours First Response - Normal Priority 2 days First Response - Low Priority 2 days
Quarterly Training By request, Celigo will provide up to 2 hours of product training per quarter.
Strategic Planning with Customer Success Manager
Integration Monitoring Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention.
Quarterly Upgrade Planning By request, Celigo will provide up to 1 hour of upgrade planning per quarter.
Highest Support SLA First Response - Urgent Priority 1 hours First Response - High Priority 4 hours First Response - Normal Priority 1 day First Response - Low Priority 1 day

PREMIER 30% of Product Subscription Personalized adoption services and support for maximum success
Customer Compass Resources Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. Customer Compass provides a knowledge base, video tutorials, a community forum, FAQs, and more.
Standard Celigo Support Hours Pacific Time: 7:00 AM – 5:00 PM, Monday – Friday Eastern Time: 10:00 AM – 8:00 PM, Monday – Friday Greenwich Mean Time: 3:00 PM – 1:00 AM, Monday – Friday Australian Eastern Time: 2:00 AM – 12:00 PM next day, Tuesday – Saturday
Online Ticket and Chat Support
Standard Support SLA First Response - Urgent Priority 4 hours First Response - High Priority 1 day First Response - Normal Priority 3 days First Response - Low Priority 5 days
Touchpoints with Customer Success Manager Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.
Extended Support Hours US Pacific: 4pm Sunday through 5pm Friday US Eastern: 7pm Sunday through 8pm Friday Greenwich: 11pm Sunday through 12am Saturday Australian Eastern: 10am Monday through 11am Saturday
Weekend Support Urgent Priority Support Pacific Time: 8:00 AM – 5:00 PM Saturday - Sunday Eastern Time: 11:00 AM – 8:00 PM Saturday - Sunday Greenwich Mean Time: 4:00 PM – 1:00 AM Saturday - Sunday Australian Eastern Time: 3:00 AM – 12:00 PM next day, Sunday – Monday
Phone Support
Improved Support SLA First Response - Urgent Priority 2 hours First Response - High Priority 8 hours First Response - Normal Priority 2 days First Response - Low Priority 2 days
Quarterly Training By request, Celigo will provide up to 2 hours of product training per quarter.
Strategic Planning with Customer Success Manager
Integration Monitoring Integration Monitoring is designed to empower you with the knowledge and support you need to reduce and/or eliminate integration errors. Through daily and weekly reviews, we will provide you with error resolutions, data cleanup recommendations, and opportunities for error prevention.
Quarterly Upgrade Planning By request, Celigo will provide up to 1 hour of upgrade planning per quarter.
Highest Support SLA First Response - Urgent Priority 1 hours First Response - High Priority 4 hours First Response - Normal Priority 1 day First Response - Low Priority 1 day

Starting Your Implementation Journey

Whether you are implementing one of our prebuilt Integration Apps or a complex orchestration between multiple applications, Celigo has
implementation offerings to make you successful.

CELIGO INTEGRATOR.IO
INTEGRATION APPS

With our Managed and Advisory implementation offerings, you choose the level of
assistance you need based on your goals and capabilities.

ADVISORY

Implement your custom flow with expert guidance from a consultant

For customers who want to drive their own destiny while obtaining guidance and best practice, the Advisory offering provides you with the best of both worlds—assistance and independence.

Celigo will lead you through implementation of your first integration flow and equip you to complete the remainder of the implementation on your own. You will design, implement and manage your integration project while obtaining guidance from an experienced integration consultant.

MANAGED

Collaborate with a Project Team

For customers who want the most guidance, the Managed offering provides you with a co-pilot for every step of the way. Celigo co-leads the implementation with you from start to finish.

Celigo will Lead you through the entire project, from planning to post go live support. You will co-lead and participate in the project alongside us from start to finish.

Successful implementations require teamwork

Learn what’s needed on both sides

Integration Readiness

Assess your people, processes, and systems for integration readiness

View details

Team Responsibilities

For integrator.io Platform Implementations

Learn more about what we do and you do for each implementation offering

View details

Contact our Sales Team

Whether you have completed dozens of software integrations or this is your first,
we offer implementation services that are right for you.

SELF-PACED

Implement at your own pace

A Self-Paced Implementation gives you the freedom to implement our Integration Apps at your own speed. We provide checklists, articles, and recordings describing configurations and best practices as well as UAT & go-live guidelines. For questions or issues, schedule a 1:1 session with an Implementation Consultants as needed.

Designed for customers that want to control the pace and are ready to learn the ins and outs of their Integration App with comprehensive guidance and some personalized support.

GROUP

Join sessions with other customers to implement your product

A Group Implementation allows you to harness our deep integration experience and best practices in a condensed and structured process to reach a swift and successful go-live. Learn from and collaborate with other Celigo customers as they complete the same implementation journey alongside you.

Designed for customers that have the ability and desire to get themselves to the home stretch while recognizing that the right guidance along the way makes all the difference.

PERSONAL

Collaborate with a Consultant

A Personal Implementation provides you with an experienced co-pilot working one-on-one with you every step of the way. Your consultant will invest time in understanding your business needs and work with you to make sure those needs are met.

Designed for customers who want or need more guidance or have more unique requirements, the Personal Implementation provides the personal touch.

Successful implementations require teamwork

Learn what’s needed on both sides

Integration Readiness

Assess your people, processes, and systems for integration readiness

View details

Team Responsibilities

For Integration App Implementations

Learn more about what we do and you do for each implementation offering

View details

Contact our Sales Team

“Overall, the Customer Success program has been a success. We used to spend 1.5 hours a day on errors and now we spend 5 minutes or less and our relationship with Celigo has improved greatly.”

Chad Kletschka
ERP Administrator
AFG Distribution
“Celigo has quickly become an invaluable tool within Miansai. We have completed nearly a dozen integrations with NetSuite and have not encountered one with both the ease of installation and amount of control that Celigo provides.”

Christopher Veck
MIANSAI
CIO
“Our integration with the new Celigo Magento 2 Connector was a seamless and headache free process. Our Enabled implementation team was beyond knowledgeable and helped us accomplish our implementation in one week.”

Christopher Donnelly
BUSCEMI LLC
Director of Digital & Ecom
“Our integration with the new Celigo Magento 2 Connector was a seamless and headache free process. Our Enabled implementation team was beyond knowledgeable and helped us accomplish our implementation in one week.”

Ken Kerr
HOME CONTROLS
Owner

Want to learn more? Visit our resource page.

There’s more to learn from best practices, how-to guides, and latest trends.

View resources

Customer Celigo	SELF-PACED	GROUP	PERSONAL
Guidance on product capabilities	Customer Full	Customer Full	Customer Full
Guidance on implementation best practices and considerations	Customer Full	Customer Full	Customer Full
Guidance at key project milestones	Customer Full	Shared	Shared
Project management Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.	Customer Full	Customer Full	Celigo primary
Drive implementation decisions Configuration settings, functionality to use, mapping of business processes to the solution, etc.	Customer Primary	Customer Primary	Shared
Configuration of integration flows Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.	Customer Full	Customer Full	Shared
User acceptance testing (UAT) planning Includes defining test cases and a test plan	Shared	Customer Primary	Shared
User acceptance testing (UAT) execution	Customer Full	Customer Full	Customer Primary
Error identification and resolution	Customer Primary	Customer Primary	Shared
Migration from sandbox to production environment, if applicable	Customer Full	Customer Full	Shared
Go-live / cutover into production	Customer Full	Customer Full	Shared
Administrator or power-user training	Shared	Shared	Shared

Customer

Celigo

SELF-PACED
Guidance on product capabilities	Customer Full
Guidance on implementation best practices and considerations	Customer Full
Guidance at key project milestones	Customer Full
Project management Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.	Customer Full
Drive implementation decisions Configuration settings, functionality to use, mapping of business processes to the solution, etc.	Customer Primary
Configuration of integration flows Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.	Customer Full
User acceptance testing (UAT) planning Includes defining test cases and a test plan	Shared
User acceptance testing (UAT) execution	Customer Full
Error identification and resolution	Customer Primary
Migration from sandbox to production environment, if applicable	Customer Full
Go-live / cutover into production	Customer Full
Administrator or power-user training	Shared

Customer

Celigo

GROUP
Guidance on product capabilities	Customer Full
Guidance on implementation best practices and considerations	Customer Full
Guidance at key project milestones	Shared
Project management Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.	Customer Full
Drive implementation decisions Configuration settings, functionality to use, mapping of business processes to the solution, etc.	Customer Primary
Configuration of integration flows Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.	Customer Full
User acceptance testing (UAT) planning Includes defining test cases and a test plan	Customer Primary
User acceptance testing (UAT) execution	Customer Full
Error identification and resolution	Customer Primary
Migration from sandbox to production environment, if applicable	Customer Full
Go-live / cutover into production	Customer Full
Administrator or power-user training	Shared

Customer

Celigo

PERSONAL
Guidance on product capabilities	Customer Full
Guidance on implementation best practices and considerations	Customer Full
Guidance at key project milestones	Shared
Project management Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.	Celigo primary
Drive implementation decisions Configuration settings, functionality to use, mapping of business processes to the solution, etc.	Shared
Configuration of integration flows Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.	Shared
User acceptance testing (UAT) planning Includes defining test cases and a test plan	Shared
User acceptance testing (UAT) execution	Customer Primary
Error identification and resolution	Shared
Migration from sandbox to production environment, if applicable	Shared
Go-live / cutover into production	Shared
Administrator or power-user training	Shared

Customer Celigo	Advisory	Managed
Guidance at key project milestones	Shared	Shared
Project management Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.	Shared	Celigo primary
Design of the integration	Shared	Celigo primary
Drive implementation decisions Configuration settings, functionality to use, mapping of business processes to the solution, etc.	Customer Primary	Shared
Configuration of integration flows Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.	Customer Primary	Shared
Development of integration flows Includes definition and setup of field mappings, integration flow settings such as connections, schedules, chaining, etc.	Customer Primary	Customer Primary
Functional testing of integration flows	Customer Primary	Customer Primary
User acceptance testing (UAT) planning Includes defining test cases and a test plan	Customer Primary	Shared
User acceptance testing (UAT) execution	Customer Full	Customer Primary
Error identification and resolution	Customer Primary	Shared
Migration from sandbox to production environment, if applicable	Customer Full	Shared
Go-live / cutover into production	Customer Full	Shared
Administrator or power-user training	Customer Full	Celigo primary

Advisory
Managed

Customer

Celigo

Advisory
Guidance at key project milestones	Shared
Project management Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.	Shared
Design of the integration	Shared
Drive implementation decisions Configuration settings, functionality to use, mapping of business processes to the solution, etc.	Customer Primary
Configuration of integration flows Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.	Customer Primary
Development of integration flows Includes definition and setup of field mappings, integration flow settings such as connections, schedules, chaining, etc.	Customer Primary
Functional testing of integration flows	Customer Primary
User acceptance testing (UAT) planning Includes defining test cases and a test plan	Customer Primary
User acceptance testing (UAT) execution	Customer Full
Error identification and resolution	Customer Primary
Migration from sandbox to production environment, if applicable	Customer Full
Go-live / cutover into production	Customer Full
Administrator or power-user training	Customer Full

Customer

Celigo

Managed
Guidance at key project milestones	Shared
Project management Includes creation of the project plan, management of deliverables and due dates, scheduling of meetings, coordination of resources, management against an issues log, etc.	Celigo primary
Design of the integration	Celigo primary
Drive implementation decisions Configuration settings, functionality to use, mapping of business processes to the solution, etc.	Shared
Configuration of integration flows Includes definition and setup of field mappings, overall connector settings, integration flow schedules, etc.	Shared
Development of integration flows Includes definition and setup of field mappings, integration flow settings such as connections, schedules, chaining, etc.	Customer Primary
Functional testing of integration flows	Customer Primary
User acceptance testing (UAT) planning Includes defining test cases and a test plan	Shared
User acceptance testing (UAT) execution	Customer Primary
Error identification and resolution	Shared
Migration from sandbox to production environment, if applicable	Shared
Go-live / cutover into production	Shared
Administrator or power-user training	Celigo primary

We win when our customers win

Your success is our success!

Engage With A Customer Success Manager

Expanded Support Hours

Integration Monitoring

Select the Level that Fits Your Needs

Starting Your Implementation Journey

ADVISORY

Implement your custom flow with expert guidance from a consultant

MANAGED

Collaborate with a Project Team

Successful implementations require teamwork

Integration Readiness

Team Responsibilities

For integrator.io Platform Implementations

SELF-PACED

Implement at your own pace

GROUP

Join sessions with other customers to implement your product

PERSONAL

Collaborate with a Consultant

Successful implementations require teamwork

Integration Readiness

Team Responsibilities

For Integration App Implementations