Zendesk - NetSuite Connector enables you to better support your customers by providing back office visibility from NetSuite directly in Zendesk. Automatic synchronization of data keeps information up to date in both systems. Whether serving companies or individuals, get a complete view of your customers and deliver superior service.
Organizations & users
Always keep customers and contacts in NetSuite in sync with organizations and users in Zendesk
Bi-directionally sync Zendesk tickets with NetSuite support cases, including comments and messages
Back office visibility
View customer financials such as credit memos, deposits, account balances, and more directly from Zendesk
Sales orders & RMAs
View customer sales order details and RMA information instantly in Zendesk
Sync attachments along with Tickets and Support Cases
Employees to Agent
Automatically sync NetSuite Employees as Agents in Zendesk
Sync time tracking information from Zendesk to NetSuite.
Benefit from our deep domain knowledge of NetSuite and close partnership with Zendesk
Monitor data flows, identify job statuses, and resolve errors in real time.