Zendesk Connector2019-11-07T01:32:55+00:00

Organizations & users

Always keep customers and contacts in NetSuite in sync with organizations and users in Zendesk

Ticket-to-case

Bi-directionally sync Zendesk tickets with NetSuite support cases, including comments and messages

Back office visibility

View customer financials such as credit memos, deposits, account balances, and more directly from Zendesk

Sales orders & RMAs

View customer sales order details and RMA information instantly in Zendesk

Attachments

Sync attachments along with Tickets and Support Cases

Employees to Agent

Automatically sync NetSuite Employees as Agents in Zendesk

Time tracking

Sync time tracking information from Zendesk to NetSuite.

Domain knowledge

Benefit from our deep domain knowledge of NetSuite and close partnership with Zendesk

Integration dashboard

Monitor data flows, identify job statuses, and resolve errors in real time.

Integration Apps

Pre-built integrations that just work

In the modern enterprise, companies embrace a
best-of-breed app strategy.We call it the “100 Cloud-App Enterprise.” Some call it an integration nightmare.

Celigo Integration Apps are prebuilt integrations between popular cloud-based apps that can be installed from the integrator.io marketplace and are both highly configurable and customizable.

Integration Apps

Pricing

Time tracking information from Zendesk to NetSuite yes
Features Standard Premium
Standard
$200/month
(billed annually)
Premium
$300/month
(billed annually)
Zendesk Organizations and NetSuite Customers [Company] sync yes yes
Zendesk Users and NetSuite Contacts sync yes yes
Zendesk Users and NetSuite Customers [Individual] sync yes yes
Financial information of NetSuite Customer to Zendesk yes yes
NetSuite Sales Order and RMA details to Zendesk yes yes
Zendesk Tickets and NetSuite Support Case sync including Ticket comments and Support Case messages   yes
Sync attachments on Tickets and Support Cases   yes
NetSuite Employee to Zendesk Agent   yes
Customize integration flows for your specific use-cases

Extensive customizations on both apps? Not a problem.

If you need to go beyond the out-of-the-box functionality of the Integration App, use our Integrator.io platform — the modern iPaaS for integrating cloud-based apps — to build your own custom integration flows. Integration Apps are built on Integrator.io and work side-by-side with all of your other integrations.

integrator.ioA Powerful Platform for Integrating Anything with Anything
integrator.io

With Celigo, you get the best of both worlds!

Works out of the box

Quickly install and deploy our Integration App to get your synched data flows running right away

Robust customization

Customize your flows with our iPaaS platform to augment the functionality of Integration Apps and fit your unique needs

integrator.io
Celigo

Datasheet