Zendesk – NetSuite SmartConnector
Combine customer support with back office operations for a 360 degree customer perspective.
Zendesk - NetSuite Connector enables you to better support your customers by providing back office visibility from NetSuite directly in Zendesk. Automatic synchronization of data keeps information up to date in both systems. Whether serving companies or individuals, get a complete view of your customers and deliver superior service.
Organizations & users
Always keep customers and contacts in NetSuite in sync with organizations and users in Zendesk
Ticket-to-case
Bi-directionally sync Zendesk tickets with NetSuite support cases, including comments and messages
Back office visibility
View customer financials such as credit memos, deposits, account balances, and more directly from Zendesk
Sales orders & RMAs
View customer sales order details and RMA information instantly in Zendesk
Attachments
Sync attachments along with Tickets and Support Cases
Employees to Agent
Automatically sync NetSuite Employees as Agents in Zendesk
Time tracking
Sync time tracking information from Zendesk to NetSuite.
Domain knowledge
Benefit from our deep domain knowledge of NetSuite and close partnership with Zendesk
Integration dashboard
Monitor data flows, identify job statuses, and resolve errors in real time.
Prebuilt integrations that just work
In the modern enterprise, companies embrace a
best-of-breed app strategy.We call it the “100 Cloud-App Enterprise.” Some call it an integration nightmare.
Celigo SmartConnectors are prebuilt integrations between popular cloud-based apps that can be installed from the integrator.io marketplace and are both highly configurable and customizable.
Pricing
Time tracking information from Zendesk to NetSuite
| Features | Standard | Premium |
Standard $200/month (billed annually) | Premium $300/month (billed annually) | |
| Zendesk Organizations and NetSuite Customers [Company] sync | | |
| Zendesk Users and NetSuite Contacts sync | | |
| Zendesk Users and NetSuite Customers [Individual] sync | | |
| Financial information of NetSuite Customer to Zendesk | | |
| NetSuite Sales Order and RMA details to Zendesk | | |
| Zendesk Tickets and NetSuite Support Case sync including Ticket comments and Support Case messages | | |
| Sync attachments on Tickets and Support Cases | | |
| NetSuite Employee to Zendesk Agent | |
Ready to get started?
Unique business processes?
Extensive customizations to both apps? Not a problem. If you need to go beyond the out-of-the-box functionality of the Connector, use our Integrator platform — a modern iPaaS for integrating cloud-based apps — to build your custom integration use cases. The Integrator works side-by-side with the Connector.
Sometimes, you do get the best of both worlds!
Install, don’t build
The majority of our customers install and configure the Connector for out-of-the-box functionality
Build only when you have to
Some customers use our iPaaS platform to augment the rich functionality of the Connector
