Zendesk - NetSuite Connector enables you to better support your customers by providing back office visibility from NetSuite directly in Zendesk. Automatic synchronization of data keeps information up to date in both systems. Whether serving companies or individuals, get a complete view of your customers and deliver superior service.

Organizations & users

Always keep customers and contacts in NetSuite in sync with organizations and users in Zendesk

Ticket-to-case

Bi-directionally sync Zendesk tickets with NetSuite support cases, including comments and messages

Back office visibility

View customer financials such as credit memos, deposits, account balances, and more directly from Zendesk

Sales orders & RMAs

View customer sales order details and RMA information instantly in Zendesk

Attachments

Sync attachments along with Tickets and Support Cases

Employees to Agent

Automatically sync NetSuite Employees as Agents in Zendesk

Time tracking

Sync time tracking information from Zendesk to NetSuite.

Domain knowledge

Benefit from our deep domain knowledge of NetSuite and close partnership with Zendesk

Integration dashboard

Monitor data flows, identify job statuses, and resolve errors in real time.

SmartConnectorsTM

Prebuilt integrations that just work

In the modern enterprise, companies embrace a
best-of-breed app strategy.We call it the “100 Cloud-App Enterprise.” Some call it an integration nightmare.

Celigo SmartConnectors are prebuilt integrations between popular cloud-based apps that can be installed from the integrator.io marketplace and are both highly configurable and customizable.

SmartConnectors

Pricing

Features Standard Premium
Standard
$200/month
(billed annually)
Premium
$300/month
(billed annually)
Zendesk Organizations and NetSuite Customers [Company] sync yes yes
Zendesk Users and NetSuite Contacts sync yes yes
Zendesk Users and NetSuite Customers [Individual] sync yes yes
Financial information of NetSuite Customer to Zendesk yes yes
NetSuite Sales Order and RMA details to Zendesk yes yes
Zendesk Tickets and NetSuite Support Case sync including Ticket comments and Support Case messages   yes
Sync attachments on Tickets and Support Cases   yes
NetSuite Employee to Zendesk Agent   yes
Time tracking information from Zendesk to NetSuite   yes
Implement your own use cases

Unique business processes?

Extensive customizations to both apps? Not a problem. If you need to go beyond the out-of-the-box functionality of the Connector, use our Integrator platform — a modern iPaaS for integrating cloud-based apps — to build your custom integration use cases. The Integrator works side-by-side with the Connector.

integrator.ioA Powerful Platform for Integrating Anything with Anything
integrator.io

Sometimes, you do get the best of both worlds!

Install, don’t build

The majority of our customers install and configure the Connector for out-of-the-box functionality

Build only when you have to

Some customers use our iPaaS platform to augment the rich functionality of the Connector

integrator.io
Celigo
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