Celigo named a Visionary in the 2024 Gartner® Magic Quadrant™

Zendesk Support

NetSuite

Zendesk Support – NetSuite Integration App

Enhance the customer experience with prebuilt integrations that automatically sync customers, support tickets, financials, returns, and more.

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Primary Business Process

Customer Support

Business Categories

Finance

Ecommerce

ITSM

Ecosystems

Zendesk Support

NetSuite

Deliver More Efficient Support and Enhance the Customer Experience

The Zendesk and Netsuite Integration App enables customer support teams to maintain up-to-date customer information, allowing them to solve customer escalations quickly.

Organization

User (End-User)

Financials

Sales Order

RMA

Ticket

Comments & Activity

User (Agent)

Time Tracking

Customer

Contact

Financials

Sales Order

RMA

Support Case

Messages

Employee (Support)

Time Tracking

Zendesk Support – NetSuite Integration App Capabilities

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Make Data Easier to Manage

Reduce the time and effort needed to keep your Zendesk and Netsuite records consistent by automating data entry work. Have full confidence in your data’s reliability by eliminating manual data entry.

Ticket and Support Case Sync

Automatically sync tickets and support cases between Zendesk and NetSuite.

Sync Organization and Customer Info

Give your operators complete and up-to-date information by syncing customer and organization data between Netsuite and Zendesk. 

Complete View of Customer Financial Information

Access all your customer financial data in Zendesk by importing credit hold, balance, overdue balance, unbilled orders, days overdue, credit limit, and currency data from NetSuite into Zendesk.

Return Merchandise Authorization (RMA) Visibility

Give your support teams access to RMA details within Zendesk, providing them with more information to resolve customer escalations quickly.

Time Tracking and Attachments

Sync support ticket time tracking information and attachments from Zendesk to NetSuite to better understand your support team’s performance, complete case history, and time management.

Zendesk – NetSuite Integration App Editions

Starter

  • agsdix-c243032-check-circle-brokenSync Zendesk Organizations and NetSuite Companies
  • agsdix-c243032-check-circle-brokenSync Zendesk Users and NetSuite Contacts
  • agsdix-c243032-check-circle-brokenSync Zendesk Users and NetSuite Customers
  • agsdix-c243032-check-circle-brokenExport Customer Financials from NetSuite to Zendesk
  • agsdix-c243032-check-circle-brokenSync NetSuite Sales Orders and RMAs to Zendesk Organizations/Users

Standard

  • agsdix-c243032-check-circle-brokenSync Zendesk Organizations and NetSuite Companies
  • agsdix-c243032-check-circle-brokenSync Zendesk Users and NetSuite Contacts
  • agsdix-c243032-check-circle-brokenSync Zendesk Users and NetSuite Customers
  • agsdix-c243032-check-circle-brokenExport Customer Financials from NetSuite to Zendesk
  • agsdix-c243032-check-circle-brokenSync NetSuite Sales Orders and RMAs to Zendesk Organizations/Users
  • agsdix-c243032-check-circle-brokenSync Zendesk Tickets and NetSuite Support Cases (includes Ticket comments to Support Case messages)
  • agsdix-c243032-check-circle-brokenSync Messages and Attachments on Tickets and Support Cases
  • agsdix-c243032-check-circle-brokenSync NetSuite Employees as Zendesk Agents
  • agsdix-c243032-check-circle-brokenSync Time Tracking Information from Zendesk to NetSuite
  • agsdix-c243032-check-circle-brokenSync Zendesk RMAs to NetSuite Return Authorizations

The Celigo Platform

An Advanced iPaaS with Infinite Scalability

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Built for the Enterprise

The platform has the power, tools, and governance needed to handle the most complex use cases.

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Accessible to Everyone

Approachable user experience for business users so they feel confident creating and managing automations to fit their changing business processes.

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Scalability to Support Breakaway Growth

Infinite scalability to connect any application with no limits on integrations or data volume.

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Easy Monitoring and Management

The intuitive integration monitoring, error management, data mapping, and real-time alerts make it easy to monitor and maintain automations directly on your Celigo dashboard.

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Managed, Prebuilt Solutions

The Celigo Platform provides a comprehensive library of solutions with built-in best practices, AI, and machine learning.

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Robust Development Tools

Powerful integration tools for technical users to build complex integrations with custom coding.

Loved by customers. Recommended by the experts.

Celigo named G2 Best Software

Highly Rated

4.9 out of 5 Stars

App of the Year!

Most Recommended