Scenario: Refund request.

Customer wants a refund.

Agent Flow

The agent does it all

A different way each time

Least agency

More predictable

Read the request
Agent
Agent
Look up the order
Agent
Flow
Decide if it qualifies
Agent
Agent
Issue the refund
Agent
Flow
Reply to the customer
Agent
Agent
Least privilege accessSupport · ERP · Warehouse · Finance · CRM

Open access to every system, including Finance.

The agent only reaches Support.

Token cost

5agent calls

$$$

Tokens on every step

3agent calls

$

Only where judgment matters