On Demand Webinar
Achieving Customer 360 Visibility with Integration
Like most SaaS companies, Celigo uses dozens of different apps to manage our business and customers’ journey. From the moment a prospective customer interacts with Celigo.com, we are using our integration platform, integrator.io, to integrate customer information across multiple apps so every team from customer service, product, finance, and sales has full visibility into their relevant stops along the customer journey.
Integrated applications include Gainsight, Zendesk, Splunk, JIRA, Slack, LiveChat, NetSuite, Salesforce, FinancialForce, HubSpot, MongoDB, InfluxData, PostgreSQL, and of course, our own integrator.io product. We didn’t approach this as a massive corporate integration project but rather incrementally and often at a departmental level.
In this on-demand webinar, we share the Celigo integration journey towards achieving “Customer 360” including:
- The challenges of automating the customer journey for SaaS companies
- Our integration roadmap towards “Customer 360”, and how we prioritized the different integrations
- How we accelerated our integration roadmap by decentralizing projects, with a spotlight on our Customer Success team
- The specific integrations that have helped us improve customer experience and our customer intelligence
Full Webinar Transcript
About The Speaker
Director of Support & Client Success
Mark comes to Celigo having spent the last 21 years in technology. He started his career as a software developer in 1997, building e-commerce applications and custom integrations for several years. He then co-founded and led technology and operations as CTO for Evo, a successful e-commerce company that grew from $0 to $13M in revenue in three years. He then moved on to start a career in consulting with Explore Consulting, an award-winning Solution Provider and VAR. Mark has worked with clients across several industries including multiple software clients and publicly traded companies pre and post IPO. His efforts for software clients included designing and developing automated processes for sales order processing, subscription management, and provisioning among others.
Celigo automates your quote-to-cash process with an easy & reusable integration platform-as-a-service (iPaaS), trusted by thousands of eCommerce and SaaS companies worldwide.
Use it now and later to expedite integration work without adding more data silos, specialized technical skillsets or one-off projects.