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There’s been a spike in Ecommerce share of global retail in lieu of recent events, businesses need to be prepared at handling the increasing number of customer support requests efficiently. Today, customer service is part of the whole brand experience and it is one of the major factors influencing whether the customer will keep doing business with a brand or not. By integrating Zendesk with NetSuite ERP, support reps can get full visibility into customer orders, RMAs, and financials, leading to better omnichannel customer experience.
In this webinar, we look at the challenges of handling the growing number of support requests for Ecommerce businesses and learn how integrating Zendesk and NetSuite can help resolve issues faster and improve the overall customer experience.
- Typical challenges customer support organizations face
- How to improve customer experience with integration
- Common integration use cases for NetSuite and Zendesk
- Overview of the Zendesk – NetSuite Integration App
About the speakers
Deb is a Director of Solutions Consulting who is passionate about Integration! Her role at Celigo is to fully understand a customer’s business processes and systems, provide leading practice guidance and recommend the ideal integration solution. Deb is a former Controller and was an end user of Celigo 9 years prior to joining Celigo. She has over twenty years of experience assisting both Public and Private companies; from venture capital funded startup firms to large publicly traded companies. She brings that hard to find "techno/functional" experience with ERP, CRM and NetSuite implementations and Integrations.
Ebru has a diverse background with over a decade of combined experience in marketing, technical sales and customer services roles across startups and enterprises. She also has hands-on experience in the e-commerce landscape, she has spent more than 5 years running her DTC multi-channel e-commerce business.