Modernising your ERP Strategy to gain digital competitive advantage

Imagine you’re an online-retailer, you’re growing 25% YoY, you’ve integrated 6 amazon channels, 4 websites, 2 eBay channels, 2 3PLs all of which was achieved within 4 month and live on day 1. You now have a 360 degree view across all your platforms, you’ve managed to execute over 4,000 transactions on day one, have improved customer satisfaction, no longer suffer from stock being ordered which does exist on the web store and you can now complete reconciliation of settlement reports at the click of a button. Does this sound like a dream? It’s not. This is the scenario we helped Lights4Fun to achieve.

For any business grappling with the question of how to do digital transformation correctly, a modern ERP environment can help you achieve a competitive edge, and provide you with the flexibility that allows you to respond rapidly to customer needs.

In our latest virtual webinar, you’ll learn how organisations of all sizes are rapidly making the shift towards modernising their ERP environment and making it a business priority.

Key Insights will include: 

  • Common challenges on-line retailers are facing at the moment when considering modernised ERP
  • Why more than 24,000 customers and two decades in the cloud, NetSuite is a proven cloud ERP solution
  • How NetSuite combined with Celigo eliminates manual data entry, data exports, costly errors, delays, and processes managed with spreadsheets and email.
  • How Catalyst’s ability to of pulling together complex deliverables within a fast turn around, as we have done for Lights4Fun, Sunspell and Hampers.com, has allowed them to achieve the impossible
  • Tips to help guide your evaluation process and ensure long term success
  • Practical advice on how to move ERP to the cloud, benefitting from improvements sooner


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Full Webinar Transcript
Hello. Hello. Welcome, everyone, to our webinar today. We will be discussing how organizations of all sizes are rapidly making a shift towards modernizing their ERP environments and making this, of course, a business priority. I will be your host today. My name is Adel Haider. I’m a solutions consultant here at Celigo. My role is typically to bridge the gap between business functional and technical conversations, of course, with regards to integration. Today, I’m delighted to have with me a director at one of our partners in the UK, Catalyst, Stephen Saunders. Stephen, may I hand it over to you to do a bit of an intro to the audience? Yeah. Thanks, Adel. So my name is Stephen Saunders. I’m the director of BRP here at Catalyst, responsible for the day-to-day running of the NetSuite practice and oversee a team of consultants and developers. 18 years experience implementing NetSuite in the UK mainly. But we have got some international customers as well. Great stuff, great stuff. Thank you for that, Stephen. Let’s get cracking then with our webinar. Right. So what’s on the agenda for today? First off, we’re going to talk a little bit about some common business challenges we see in the e-commerce space that’s based on our experience and also what we see of the industry itself. We’ll then go on to talk about a case study with a company called Lites for Fun. Following that, we’ll have an overview of NetSuite as a business system, really one of the reasons why or some of the reasons why customers choose NetSuite. After that, we’ll follow on to see what are the Catalyst capabilities, what Catalyst as an organization provide to you. After that, we’ll follow them with an overview of the legal and our capabilities in our platform as well. Last but certainly not least, we’ll finish off with a Q and A. Right then, so what are some of the common challenges that online retailers and merchants are facing nowadays? One of them is selling products across multiple channels and in different countries. Now this poses a few complications, shall we say, with listing the items in the correct channels and, of course, making them available in the correct countries. Some items are listed and others should not be. Another issue in there as well is using the correct VAT codes, for example, and the correct VAT amounts, as well as the correct currencies for all these different countries, for example, in the different channels, in the orders that are placed. Another very common challenge is showing the available inventory to the appropriate customer base. Now, this helps with setting the correct expectations for delivery amounts, as well as for the delivery timelines. Especially with things like Brexit, nowadays, it’s important to have this level of visibility. Now in order to do this, it’s required that orders are properly received and, of course, shipped in a timely basis. Also on the topic of inventory, having inventory in multiple locations, for example, is yet another challenge. Now, this could include your own locations, your own warehouses, but also those of marketplaces which provide their own fulfillment, such as Amazon and Wal-Mart. Now, in this particular case, it’s important to have the correct allocation of inventory. In other words, ensuring that all products are received at the different warehouses in the correct timing in order for the orders to be processed accordingly. In this particular challenge, it’s important to take into account cross-border transactions and distribution as well. One fourth challenge is responding to growth of communities. Now, in order to do this, we see that there are rapidly expanding markets out there, not just markets in terms of countries, but also online as well, which means there is an unpredictable amount of volumes which need to be taken care of, orders in particular, as well as the distribution of the items themselves. This means a very strong and robust infrastructure is needed for this. Speaking of infrastructure, yet another challenge is more of a technical one, but equally important, which is having visibility into the integrations. Now, the lack of that visibility can cause some serious damages, not from a technical perspective, but definitely from a business perspective. And of course, in terms of cost, it can also become a major hindrance. And finally, also on the technical side, but more towards the people, it’s having the technical people in-house. A lot of the customers we come across do not have the people in-house who are developers ready to code things. It’s rather everyone who’s in the organization has a focus really on a specific area of the business running that. And that’s what we’re good at as people is running businesses, not necessarily doing manual work. Now, to help us get a better perspective into this, I shall hand over to Stephen to walk us through an actual case study. Stephen, over to you. Thank you, Adel. We can move on to the next slide. Thank you. So in this case today, we’re going to talk a little bit about a company called lights4fun. They’re based in Haiku, but they sell all over the world. So they are a European retailer of decorative lighting. They’ve got websites in the UK, Germany, and France, all independent websites, which need to be integrated. They’ve got a big Amazon presence across Europe and North America. There’s multiple 3PL partnerships. So we’ve got one in the UK, one in Germany, and one in the US who handle all their distribution and the sending of goods and warehouse management. And, like I said, the main team head office is based in a single office in Haiku in the UK. One other thing to note as well with these guys, they are super seasonal. So kind of 80% of their year’s sales will happen over a 10-week Christmas period. And they also are growing rapidly year-on-year as well. So really growing in size. We can move on. So we try to show you here a bit of a image of their previous scenario and what they had before. It was a bit of a mess. So they had multiple disparate systems: three bespoke web stalls, six Amazon stores, free eBay stores, multiple 3PLs. Some of these were integrated. Some of them weren’t. The ones that were integrated were kind of not very well or very complexly integrated in the data that they passed back and forth. So there was lots of data entry and manual processes that their old system just couldn’t cope with the high volumes as well. So that that busy 10-week period I talked about previously, it would quite often just fall over. And when it fell over, there are people on phones where they couldn’t take orders, that end up with frustrated customers and mis-sales. So that was a big issue for them. Because of their multiple disjointed integrations, if there was a problem, they didn’t really know about it. Or if they did know about it, it could be days afterwards. And by then, that’s just not quick enough, and, again, kind of impact that that has on us when systems go down and people don’t know about it to fix it in time. Again, because of multiple siloed data, there was no one version of the truth. to mine all that information out or see how everything as a whole is performing. Again, because places were in different– Bates was in different places. Providing reports was was hugely time-consuming and expensive. And the business just stopped asking questions. They also had remote access issues as well. So, yeah, a number of problems with their old infrastructure. And let me just move on. So business decided that in order to scale effectively and improve the whole customer experience, they needed to do something. They needed some new systems. Current systems were stopping them from being the company they really wanted to be. Now, part of this process, they identified two key technologies that were going to be the backbone of the company. The first one being a new ERP. They were absolutely positive that they wanted a cloud solution. They didn’t want to hold all the data in-house and manage all the infrastructure that goes with it, looking after support, etc. They needed scalability. They needed to retain that high level of customer satisfaction. They needed to be able to take orders nice and quickly. The solution they chose needed to be competitive on price, have lots of customer referrals they could reach out to and have agile reporting and be able to sell service and more importantly, be that kind of the one version of the truth that they were looking for. They also wanted as well a single integration platform. The multiple integration frets they had previously all on different platforms. It just wasn’t working for them. So they wanted to standardize how all the applications connected and spoke to each other. Should they need new applications to join in, have those really solid framework in place to be able to almost copy and paste existing solutions and roll out a new store, whether it be eBay, Amazon, a new 3PL. Relied on on some key functionality where it is available. Don’t build everything from the ground up. If there’s a tried and tested connector where it’s more of a configuration exercise with pre-built connectors and pre-built flows, then great. Why kind of reinvent everything all the time? We can just move on. So why NetSuite? So as you can see here in the slide, hopefully, NetSuite is the number one ERP across the globe. We’ve got now 24,000 plus organizations and subsidiaries using it. It’s hugely scalable. So we’ve got some customers where there’s a handful of users and we’ve got some customers where there’s hundreds and thousands of users, so hugely scalable. It will be the kind of the one system that you will only ever need. Part of what we do here at Catalist is obviously making sure that when it’s set up and configured that it’s going to see you through that lifespan of your journey with NetSuite. But it’s very easy to add extra subsidiaries, users, locations, etc. Extremely high up time. So I think the last time of looking, which I checked this morning, it was running at 99.98% uptime. Those data centers all over the world, including the UK. So all your data sets always mirrored. So should the data center go down, another one will pick it up and you’ll be away in no time. So, again, really, really high uptime there. It comes with easy to access real-time analytics. So you’ve got your real-time dashboard capabilities. You’ve got the ability to create your own key metrics out there using safe searches or reports to mine all that information out, whether it’s regarding sales, finance, marketing, etc. Blow IT costs so no more servers, maintenance contracts. And you can see by the slide, hopefully, it’s an all-in-one cloud-based ERP solution and in here. So it’s covered in warehouse management, inventory management, manufacturing projects, accounting time and expenses as well as all the main core finance features you would expect from any enterprise-class solution. And data is accessible from all over the world. So you can be on an iPad in Barbados somewhere on the beach, log on to the next week, and see how the company is performing. As long as you have access to the Internet, you can get access to NetSuite. So all those accessibility problems that they were facing before just disappear. Also found a handy little sound bite as well from NetSuite that 77 out of the top 100 private Cloud companies across the globe are using NetSuite, which again just kind of speaks volumes for its dominance in this market. If you can move to the next slide, please? Thank you very much. So we saw the spaghetti junction before and the bit of a mess that it was. This is a bit of a snapshot of how it looks now. So you can see here that NetSuite and Celigo now are at the heart of everything. All the integration’s all go through Celigo. We’ve got that really nice view, single dashboard now where they can log in and see how all the integrations are performing all in real-time with easy-to-understand messages should any issues arrive. We’ve got a bit of a mix here. So we’ve got some of the tried and tested pre-built connectors I talked about before. So there are the likes of some of your Amazon connectors, Uribe connectors, and your Shopify ones. There, you don’t have to build all the flows from the ground up and configure everything on either end. You’ve already got the pre-built flows in place. So it’s more of a configuration exercise and– than anything really on that. And you can be up and running very, very quickly. And obviously, all that integrates seamlessly with NetSuite, so again, Celigo and NetSuite being the backbone of the new company structure. It’s also worth noting that all this went live on day one for the customer. There was no phased approach taken. Every single one of these external marketplaces, 3PLs, etc. all went live on day one with– when they went live with NetSuite. And the implementation project– implementation time frame for all this– four months. From getting access to the system and logging in for the very first time to GoLive was four months after that. And so they’re an ongoing customer with us that we work with quite a lot. The actual GoLive day itself was an interesting one because all the new websites had all been completely rebuilt in Shopify. They were previously on custom solutions. And there was a heavy marketing spend that was done around that as well. So we literally switched the taps on GoLive. And thousands of orders came through the door. So the system was thoroughly tested on day one because we’ve now built all these building blocks in place and all these best practices should we need to add a new free 3PL or a new web store, etc. It’s not so much as a copy and paste. But it’s not far off. We can make some really impressive time savings to use the structure that we’ve put in place. Next slide, please. So I’m going to go into a little bit more detail here on one of the integrations. So previously, while they did have a few 3PLs and they were kind of integrated with the road system, it wasn’t a true integration as I would class it. There was no day-to-day stock movements, no– the fulfillment’s coming in, the– sorry, the fulfillment’s going out. The inventory’s coming in, any adjustments that were made. None of that was being tracked at all. All they were doing was an end-of-day position was being updated and sent across from the warehouse. And that would update the RP. Because of that, there was no– well, next to no stock visibility at all. Your stock was only accurate as of the last time the data was sent, which was the previous day. So they were constantly over-selling items they didn’t have. Because of doing that, they had a knock-on effect of unhappy customers and having to do loads of refunds. So yeah, this was a big issue for them. This is an example of a bespoke integration. And we created a number of different flows. So now, we’re tracking multiple inbound stock movement flows, multiple outbound stock movement flows, all adjustments made by each individual 3PL. And we’re also doing a snapshot that we can compare the deltas across at the end of the day as well. All these integrate flows. They run independently. And they’re automatically pushed and received back every few minutes. So your data’s kind of always in sync and always up to date so that you know when you’re raising that sales order on the system and you’re telling the customer that you’ve got five in stock, you’ve got five in stock. And that’s just kind of one example of one of the more– one of the more bespoke integration flows we did. Could you move on to the next? And what did this give us? So obviously, we’ve now got the bare bones in place. So the two 3PLs, they are in different countries. And they’re actually different companies as well. The kind of independent flows are almost– they’re pretty much the same in every instance. So we could cut and splice that. And we’re able to add a new– a new warehouse now in weeks rather than months. And they’ve just actually opened up another 3PL as well which we’re in the process of integrating with them. And again, that process is hugely simplified thanks to all the work was previously done. We’ve now got control and visibility that we didn’t have. And if we do spot any errors we can be really flexible and really reactive to it because we’re getting those really simple to understand messages in the Celigo dashboard. Efficiency has gone through the roof now. So no more issues, no more delays as you– well, yeah, as any of you that deal with Amazon will know, any delays with Amazon’s warehouses back and forth can affect your ratings and all kinds of horrible effects that have come back over that. So they’re a lot happier in that relationship now and have generally just got far more control over the stock than they previously had. And they’re able to respond to any market changes now. And then they’re not so reliant on other people’s technology now. They’re more in control. They can scale the busy time frames that they have, the really busy time over Christmas, etc. They’re able to deal with that now with ease. If you can move up. And why Catalyst ? So I mean, Catalyst, we’re a UK-based customer. We’re a NetSuite and a Celigo iPaaS implementation partner as well. We do focus mainly on retail, online retail, manufacturing, and wholesale and distribution. And we are very strong in those sectors with very strong referents ability and expertise in those areas. We’ve got huge breadth and depth of knowledge in our consulting and development teams. As I said, myself, I bring quite a lot of experience to the table. But also the team is handpicked with many, many years of experience in NetSuite and in the relative sectors that they’re focused in. We’ve got a really dynamic approach. So we talked about the implementation cycle before, the rapid installs, Agile deployments. And we focus on working with high-growth teams really effectively. We’ve put some logos on there as well. Hopefully, it’s a bit of a mix. Some of them you would have heard of, some of the bigger companies and also some smaller ones that maybe you haven’t heard of. I think half of these as well are not just– are not just Catalyst customers but they’re also Celigo customers as well. So Cartwright & Butler, Sweet Squared, Exclusive Networks, Warners, Sunspel, Lights Upon, Keycraft, Pampers, they’re all not only Catalyst customers. They’re Celigo customers as well that we work hand in hand together. And next slide. All right. Stephen, thank you so much for that. Very, very insightful indeed. Now we’ve seen the use case, a case study in question. We’ve also seen why NetSuite and also why Catalyst. Outstanding or last thing to cover is why Celigo? Well, the main reason really is that the ones that you see there– so breaking it down a little bit, we are generally seen as the center for automation of business processes. So the middleware, if you will, between all the different technologies in your technological landscape. And, again, the focus is on automating business processes. Integrations are for a number of reasons but as you’ve seen in the scenario, it really is about automating all the different bits and pieces of the business puzzle, so to speak. Just as with NetSuite, Celigo is also running entirely in the cloud, which means there’s no need to install anything locally. It’s all running through the browser, including, in fact, when you’re having to build integrations it’s all running– you do that also through a web browser. And we do have a data center in Germany as well to address security and compliance concerns. So, again, GDPR being front and center for this particular one. As Stephen had mentioned already before, we do have a number of ready-made connectors, for example, in the case of NetSuite in particular, there’s pre-built connectors allowing you to communicate with a number of different systems. These connectors or pre-built integrations, as they’re sometimes called, are designed with both technical and business best practices in mind. Now, when there isn’t a pre-built integration or a connector, we have also adapters which allow you to connect to more than 200 SaaS applications out there, which means integrations can be built from the ground up as well. After all, all the integrations, both the ready-made ones and ones which are built for purpose, all reside on the same middleware platform. So they use the same technology. And speaking of which, the platform itself has been designed from the ground up with two main purposes or main focus really built for power as well as usability. So we have two very contrasting scenarios here, which is the built for power being for those more technical developers or those in the IT space but also on the other end of the spectrum is those within the business focus of the organization so non-technical people. But still requiring integrations. Now, where do we really, truly see ourselves positioned to best support our customers, in particular, in the e-commerce space? Well, we’ve seen how integrating ERP with marketplace as well as 3PLs and also web stores is crucial for any e-commerce business. But that really is the starting point, dare I say, because moving on from there you can start to integrate with third party trading partners, for example, as well as Stephen had mentioned before, the introduction of other 3PLs, perhaps even more bespoke ones, returns management systems as well, and payment gateways, which is one very crucial one for business when it comes to reconciliation. And speaking of which, that happens to be one of the next steps for Lights4Fun, so apart from the introduction of the 3PL, as Stephen pointed out previously, Lights4Fun is also engaging with Celigo in terms of focusing on two more use cases that they have, one being the reconciliation of the payouts received from their payment gateway, which is PayPal. This information is to be brought into NetSuite to then focus on reconciliation, understanding exactly what the payment gateway has paid out to the business, and secondly there, but equally important is optimizing inventory allocation. Now, this integration doesn’t focus purely on a single point or a single system, but rather looking at it globally, as you can see there. So a number of third party logistics providers, as well as Amazon, for example. So making sure that the allocation of inventory is well set across that in particular during those 10 weeks that Stephen mentioned previously. And that, ladies and gentlemen, brings us to a wrap for today. However, we are open for a Q&A session, so please fire away your questions. I do see a couple of questions here come in already, so let’s go ahead and get the first one here. “How long is a typical time of implementation?” Stephen, do you want to take that one? Yes. We touched upon it before, but just to recover that. So it tends to be from the moment we get a login and we can start kind of configuring, etc., then we’re looking at anywhere from three months to four months. If it’s a little bit more complex, Lights4Fun was on the four-month side of it because of the sheer number of integrations that we had. But we have gone live with customers within, I think, two and a half months was one of our quickest ones. So yeah, that tends to be the time frame. And we do the analysis before that, so that’s kind of taken care of in an earlier time frame. Thank you for that, Stephen. I think I have another one here for you, actually. It’s also with regards to implementation. It’s, “What’s involved in the implementation process itself?” Right, so while our implementation approach is– it’s a little bit more– well, I think it’s unique in our space, as far as I’m aware, anyway. We don’t actively sell NetSuite to a customer until we make sure it’s a good fit. So what we do is, we insist on doing the analysis gathering before we actually try to sell them NetSuite. We will spend a couple of days on-site with the customer understanding their business inside out. We’ll document all that and we’ll create a comprehensive business requirements document, BRD. That will confirm that NetSuite’s a good fit for them. It will firm up the timelines. It will firm up the costs. The customer gets to work with us. We get to work with the customer, so they get confidence in the Catalyst team. And we do that as a little kind of fixed-price, cost-neutral exercise. So the customer puts a bit of skin in the game and Catalyst does so, and it just ensures that we’re not doing analysis all the time for free. But yeah, that tends to work really well. And we know by the output of that that the customer’s going to have a really good implementation and NetSuite’s 100% the right system for them. So once they’ve decided that NetSuite’s the right system, which every single customer we’ve done the analysis with has gone that route, we then start the implementation process where we work with the customer on a daily basis, working with them through the various business areas. We do all our config and setup, etc. We load all the data, we do stakeholder training sessions and any bug fixes, etc., we need. We then do the end-user training, and we’re on-site for a few days as well when go-live happens. So like I said, from that moment where we get a login, it tends to be three or four months. And most of our customers– what we’re very proud of here at Catalyst is, we’ve got ongoing relationships with all the customers that we’ve implemented. So we work with them on a continual improvements basis. So whether it’s just doing ad hoc support and helping them out here or there or actually working with them on some of the bigger future plans they want to do together, we’re kind of in it with the long haul. We don’t just implement and run away. And I can definitely vouch for that, having been involved with some of the customers that were on the logo page before. I do know that they are very, very happy in working with the Catalyst team, indeed. We have another question here also around implementation, but I’m happy to take this one, Stephen, to give you a bit of a breathing space there. So that’s about, “Implementing ERP and Celigo seems a little bit complex. Where would be the ideal place to start?” Well, I think, Stephen already highlighted this previously, which is it’s important to understand the core of the business is really between the two systems in question with ERP and the middleware, so NetSuite and Celigo. Generally speaking, customers will start from the ERP itself, from the NetSuite side understanding really how does that system fit the need. In other words, as Stephen mentioned, is it fit for purpose? Is it clear what the requirements are from a business perspective for the ERP and what can be accomplished out of the box? What would need any changes, if at all? So that would be the first place to start. Having said that, shortly after that, it’s important to factor in the middleware. In this case, I’m going to factor in Celigo. The reason being some of these crucial challenges which exist in implementing an ERP can be solved with regards to the integration with the middleware in question as opposed to point-to-point solutions. So it’s always worth having the Celigo side very, very closely after that ERP. In many cases, the middleware is actually started to be implemented prior to the ERP finishing, which is also something worth keeping in mind to win some time there as well. I think we have time for one more question here, and this might be a good one for you, actually, Stephen. So in your experience, companies that are implementing ERP and Celigo at the same time are facing what kinds of challenges? The normal one is which comes to mind is bringing all the moving pieces together because quite often when you’re working with Celigo and integrations, you’re dealing with multiple companies, multiple people, lots of interdependencies. So, you need a real, real, strong plan with all the timelines, with all the dependencies kind of baked into that. Normally, the initial setup is required in NetSuite first because that is effectively the kind of the backbone, if you will. Everything hangs off the back of that initial config. But once you’ve got those bare bones in place and the core setup done, then you can start reaching out and setting up all the various other integrations as websites are being built as 3PL integration, APIs maybe need to be configured, etc. And when everything’s up and running, it’s having a real strong goal of project management because, again, you are dealing with multiple teams. You’re dealing with Web developers, with NetSuite developers, with internal consultants, external consultants, obviously the customer, Catalyst, Celigo. So, there’s kind of lots of moving pieces to that. So having some real strong project management skills helps. Very true, very true. Myself, having been part of a consultancy firm in the past, I do understand very much what Stephen is saying. Then it’s very, very, very true on that one. And we have one final question here. That’s all time we have left for one. One other question is have there ever been a situation whereby after the BRD has been completed and the customer signed off, how would the change management process work there? Yeah, so that does happen from time to time. I mean, it’s one of the things when you’ve come from an old system and you don’t really know what good looks like to suddenly get kind of mid-project and you see the art of the possible and you see the really cool stuff that next we can deliver, we show it to them and the customers, “That’s brillian. But can you do this, that, and the other as well?” And and as long as it can be done within the project time frames, then absolutely we take that requirement. We understand that. We cost it separately. And we will just handle that as a change request. So we’d quote for that independently. That would get signed off. And then we would just drop that into the overarching project plan. We determine, first of all, whether it’s a go-live requirement. If it is, it gets paid then to be ready for the go live, and any interdependencies it has are planned in as well. If it’s not deemed as a go-live requirement but a nice to have, we will set a timeline for that after go-live when the systems settle down a little bit, if you will, maybe a month or two after go-live. We’ll look into any of the smaller changes that weren’t go-live dependent. But he does happen on every project. It’s all about taking the changes as and where they come along, isn’t it, Steve? Indeed, yes. Well, that’s all the time we have today. Thank you very much, Stephen, for your enlightenment here. It was very, very enjoyable to hear all about the scenario that you have, as well as Catalyst’s capabilities. And thank you all members of the audience for joining us today. We do hope to hear from you in the very, very near future. In the meantime, you can visit our website or get in touch with us using the links that you see there on screen. Thank you, everyone, and take.

About the speakers

Adel Haider

Adel has a software engineering background. He joined Celigo in 2019 having spent the last 10 years within the Enterprise Application Integration space, with a particular focused on Service-Oriented Architectures. Adel began his career as an integration developer in 2009, working at a large IT consulting firm, building integrations using Oracle technologies within several industry verticals. A few years later, he also began working with small businesses developing their online presence by creating web-based applications for various purposes. Today, Adel's primary role is that of Solutions Engineer, supporting organisations in their journey to the cloud, focusing on the use of cloud platforms (PaaS) for their App Integration, App Development and API Management needs.

Stephen Saunders

Director of Catalyst ERP, Stephen is a proactive NetSuite professional with 18 years’ experience that has included delivering over 120+ complete lifecycle NetSuite ERP projects to a variety of clients. From initial scoping of client requirements through to project planning, delivery, testing and post go-live support following NetSuite ERP solution implementation. Excelling in system architecture, project management and technical pre-sales, Stephen demonstrates strong organisational skills and the ability to consistently exceed client expectations.

Mark Godliman

Founder and MD at Catalyst ERP, Mark is a dynamic and highly motivated business leader who is passionate about inspiring individuals, building high performing teams and driving to achieve successful business outcomes. With over 20 years’ experience in delivering IT and Operational change projects, Mark has a long track record of successfully supporting countless organisations from all industries, including: Retail, Manufacturing, Wholesale and Distribution and Financial Services.