Why gaining a 360 view of you customer is so hard to achieve
SaaS companies use multiple systems to manage the end-to-end customer journey resulting in fragmentation of customer information. With data spread across multiple systems, it’s impossible for customer-facing teams to quickly and clearly get the full picture of customer health.
How does Integration help?
Gain Visibility in Across Departments
Ensure every team has the real-time customer information they need in the systems they use every day.
Improve Customer Experience
By breaking down customer information data silos, customerfacing teams can deliver a consistent customer experience regardless of the engagement channel
Increase Net Retention
Get the complete customer health visibility needed to shift from reactive to proactive customer engagements to avoid potential issues and identify upsell opportunities