Turning Online Returns into Profit with Back-Office Automation
Providing customers an easy method of returns is one way to drive repeat business. However, if not properly planned with the right processes in place, returns management can end up as a costly process for the business.
There are out-of-the-box Returns Management Apps, such as Returnly, that can be leveraged to provide customers a smooth returns experience. However, there is still a lot of work that is required on the back-office for accurate tracking of inventory and cash flows.
In this on demand webinar, Matt Williams, Head of Operations and Finance at Topo Designs, talks about their journey automating their returns management processes end-to-end for accurate visibility on inventory and cash flows.
Our panelists discuss:
- How ecommerce businesses can leverage returns
- Challenges with typical returns management processes
- How back-office automation helped improve inventory and cash flows
The most successful companies view returns as part of the entire customer experience and treat it...
PSSR owns three companies, including Chief Supply, a supplier of uniforms and equipment for EMS, ...