NetSuite & SAP Ariba Network: How to Automate Buying & Selling with Integration – Register

NetSuite & SAP Ariba Network: How to Automate Buying & Selling with Integration – Register2020-09-10T18:50:49+00:00

NetSuite & SAP Ariba Network: How to Automate Buying & Selling with Integration

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Ryan Maher Ryan Maher Director of Administration
Sean Thomson Sean Thomson SAP Network & Ecosystems
Carl Pezold Carl Pezold Corporate Acc Executive

While NetSuite has been the popular choice for ERP among businesses, SAP Ariba Network has been a key solution for managing procurement, spend and supply chain services between buyers and sellers. Especially during these times of uncertainty and disruption in the supply chain, it has become more important than ever to connect with new suppliers, finding alternative sources and ways for easy, secure contracting. However, when these two systems are not connected, finance and operations teams spend a lot of time manually updating records such as purchase orders, shipment notices, invoices, payments, etc. and lose real-time visibility into order status and cash flows.

Integration helps scale operations by automating key supplier and buyer processes, and provides teams total visibility into their supply chain from NetSuite ERP. Amigo Mobility International, Inc. a manufacturer and direct seller of motorized shopping carts, material handling equipment, parts and accessories for mobility vehicles, saw a 10x ROI by integrating NetSuite and SAP Ariba.

In this on-demand webinar, Amigo Mobility International shares their integration story and experts from SAP Ariba and Celigo discuss how buyers and sellers can benefit from integrating NetSuite with SAP Ariba.

Our panelists cover:

  • Typical challenges for buyers and suppliers
  • How integration helps automate the collaboration between buyers and suppliers
  • Amigo Mobility’s journey for optimizing their operations
  • And more!


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Full Webinar Transcript
Hello, everyone. Welcome to our webinar. My name is Ebru and I work in Product Marketing at Celigo. Today we will be talking about NetSuite and SAP Ariba Network integration and how to automate buying and selling with integration. I have three speakers with me here today. So we have Ryan Maher from Amigo Mobility and Ryan has been with Amigo Mobility for seven years. He has held several positions at Amico including financial accounting, and he worked as a manager of data analysis, controller and director of business administration. Then we have Sean Thompson from SAP Network and Ecosystems. And Shawn has been with SAP for 14 years. He worked in sales and product teams across different regions. In his current role, he is leading the global GTM for SAP Ariba network for midsize businesses. And then, we have Carl [Pesselt?] from Celigo. Carl has held several leadership roles at Celigo And he’s a sales leader with more than 20 years of experience helping companies achieve business objectives with software solutions. And he has worked with hundreds of distributors, manufacturers, and e-commerce companies in digital transformation. And here’s today’s agenda. So we already did the quick intros. And then, Sean will talk briefly about procurement challenges and workflows. And also, he will talk briefly about buying challenges, and then, Ryan will talk about how they were processing customers’ orders and invoices at Amigo Mobility the challenges they were facing, and then how they were able to tackle those with SAP Ariba network and NetSuite with Celigo. And then, Sean will provide us more insight on how NetSuite customers can benefit from SAP Ariba networks. And finally, Carl will be talking about how buyers and suppliers can benefit from integration. And we will close the event with a Q&A. So if you have any questions during the presentation, please type them in the chat window and we will be addressing them at the end of the event. So now I will hand it over to Sean thank you, Ebru. Everyone, thanks. Good morning. Good afternoon, wherever you are. So this integration from Celigo for Ariba network is new and exciting. It’s important for this new business environment that we’re in where the demand to go digital is increasing exponentially. And supply chain is a huge area of opportunity for companies. If you look at how we connect in our personal lives, it has changed so quickly over the last 20 to 30 years. But then when you look at the supply chain, it hasn’t necessarily evolved at that same pace. If you look at the 1990s, 2000s, sending information was mostly one way, limited visibility. It was done by phone calls and regular mail in our regular mail. In supply chain, it was mostly just done on spreadsheets and using the phone and faxing people. Then we kind of enter this next phase, right. The second phase in the 2000s where we started more peer to peer communication. It was more real-time and it was email, SMS, chat in our personal life. And in the supply chain– Ebru, if you go to the next click here. In the supply chain, we were starting to use vendor portals. EDI became more prevalent for example. So in this next last decade, right, in our personal lives, network collaboration took over, right. In our personal life, we adopted social networks, communities, creating sharing economies such as Uber. Well, in supply chain, we never really evolved from custom portals and EDIs, that one to one connection. So what we want to talk to you about today with the Ariba network is the top right part of this screen here where it’s talking about the B2B network right, with the supplier community embedded. It’s 2020. Very soon, you will find that everybody will have their ERP connected to a business network to help them digitalize collaboration with their vendors. And with help from Celigo, it just got easier than ever to connect. Next slide, please. So before I hand it over to Ryan to share his story from Amigo Mobility, let’s quickly review the basic transaction flows that are supported by Celigo. So Ariba network, it digitizes connections between you and your trading partners but there are two connector types available to you that we’ll talk about today. The first one is the sales side connector. This is if you’re receiving sales orders from your customer, right, sending order confirmations to your customers. Maybe sending them ship notices and then sending them invoices directly from your ERP and then updating your buyer’s ERP in realtime. That is the first connector. The second connector we’ll talk about later is the buy-side connector. Sending purchase orders digitally from your ERP to your suppliers, right. The other documents could be goods receipt notice, invoice and payment statuses. All of this, you can send and get visibility in your ERP in realtime. What is cool here is that there is really no change management for your business end-users in ERP with this solution. It is business as usual. Just all actions in ERP are digitally sent now so no more phone calls, emails to explain when payment’s happened, statuses of invoices, did you receive my order. You don’t have to go into ERP and manually change that. It will all be automatically changed. This is a low-risk, high-value project and in our current economical environment, it’s clear that many companies are putting this focus on optimizing purchasing, cash management, digitizing supply chain as key drivers. So just wanted to set the stage I’m going to hand it over to Ryan and we’re going to talk about the supplier connector first. So that’s the top of the screen here. Ryan, let me hand this over to you so you can share your experience as a supplier. Thank you, Sean. You guys hear me okay? So a little bit about Amigo Mobility, we are a manufacturer, seller, and servicer of several different kinds of mobility enhancing equipment. Our headquarters and our main factory are located here in Bridgeport, Michigan which most people probably never heard of. It’s about an hour and a half north of Detroit. And this is where we’ve been for the last 52 years. That top right picture is a picture of our founder Al Thieme. Started the business in a garage in 1968. And our factory is actually across the street from where he grew up. We have about 100 employees, 3 different retail locations, and 2 distribution warehouses. The majority of our sales activity is B2B, kind of what Sean mentioned earlier. And we trade with a lot of large commercial partners. So kind of our main products, as you can see on the slide, retail, healthcare, and industrial. On the retail side, electric shopping carts are our main product. Healthcare is more for individual users in their home. And then material handling is something new that we’ve developed for warehouses and the industrial market. So on the right side, you can see some of our larger customers and picture of me. I’m the director of administration here at Amigo and I’m responsible for our order to cash processes. So see some of our customers. It is really a true blessing to work with some of these extremely large retailers, some of the biggest in the world. But it does present challenges for a small business like ours. Couple years ago, I was assigned and started to analyze our whole order to cash process and I realized we needed some help. I quickly noticed several of our customers were using SAP Ariba for their purchasing and ordering and I kind of saw this as a big opportunity. Ariba was streamlining everything for us but Amigo wasn’t configured to handle the volume. 30 hours or so a week, we were entering sales orders manually. We had to log back into Ariba, enter the order confirmations, ship notifications, and then finally an invoice. It just was too manual, too human of a process. We were missing orders. Our buyers were getting frustrated. We weren’t putting invoices back in and we weren’t getting paid. So I’ll take you through kind of our process and how we selected Celigo. Amigo Mobility went live on NetSuite in October of 2017. The following spring, I went down to SuiteWorld, so 2018. And I got a chance to stop at all the different booths down there and I spent some time with the folks at Celigo. Honestly, I had no idea what an integration platform was but I started looking at their products a little bit, I found it really interesting and I noticed they had a SAP Ariba template. I needed a solution for all the volume that we had coming from Ariba customers like Home Depot, Kroger, Target, they were all using Ariba and sending us orders that way. So we got back from [SuiteWorld?]. We tried some things out. We did some research and I ended up reaching out to the folks at Celigo, and they were absolutely awesome. I said I need a proof of concept that this could work for our automation. And they got on calls with me. They helped me create the connection between NetSuite and Ariba, kind of got me off the ground a little bit, and from there, I had complete autonomy in how I wanted to build the integration. So I’m an accountant, and I didn’t know what [JSON?] was, what [X-amount?] was, or even what a [Webhook?] was, but the folks at Celigo were awesome and really helped to get me up to speed. They kind of explained things and were patient with me. And the folks at Ariba were very helpful too. And they both provided really good documentation that I could go back and reference. I was pretty decent at saved searches in NetSuite and I’ll talk about that in a little bit, but you can do a ton with Celigo and NetSuite saved searches. So kind of how we set our integration up is, first step was a Celigo Webhook listener. So Ariba is really awesome in that it allows you how to choose– or it allows you to choose how you want to receive POs from your customer, so email, EDI, or [CXML?], we chose [CXML?], and that’s just like a basic data structure. So in Celigo, I set up a flow and the one side, the export side, was a Webhook, and the other side was an import to NetSuite at the sale. Celigo provides me with the URL for the Webhook and then you just pop that in to Ariba. Whenever one of your customers in Ariba puts the purchase order in, the Webhook is sent, Celigo received it and from that point, it’s just setting up your mapping on where you want the fields to go when you’re creating a NetSuite sales order. So within a couple of weeks, I had automated our sales order entry process with Celigo and Ariba. And then from that point, the sales orders coming to NetSuite, they just enter our normal process. I said of saved searches, so we can send back when the order is approved, we send back an order confirmation to Ariba. When we filled the sales order, we send back a ship notice. And then when we invoice, we can upload those invoices to Ariba as well. And you’re going to have the next slide, please. So here’s some of our main business results that we got from this. So once we got it up and running, it’s pretty much set it and forget it. I check it every day, but I don’t really have to do anything. It took me about a month basically in my spare time just to set this up and again, I’m an accountant, so I had a little bit of a learning curve there too. One of the challenges– or another challenge of working with batch large customers is their purchasing power and at Amigo we refuse to sacrifice on the quality of our components that we use in our products. But we still have to be price-competitive in the marketplace, especially with these big retailers. So we have to have better and more efficient business processes than our competitors. So we have to compete with higher material costs, so we have to make up for that in other areas. So, again, I’m an accounting guy, so I know I need to have lower SG&A costs because I’m just automatically going to have higher material costs. We want to use our resources on high quality products. So these better automated business processes have not only saved us a ton of cost, they’ve also made for a much smoother customer experience, and a better relationship. Our customers know they put an order in with us, it’s going to get delivered on time where it needs to be. And we’re going to be able to provide them updates throughout the whole process. And then, finally, really improved our cash-flow. When I’m automatically sending back all these invoices, I know that they’re getting entered correctly. I know they’re getting entered on time, and I know I’m not missing any. So, basically, if I get that thing submitted in– back into a rebind, I know it’s going to get paid on the due date. So on this slide here, we have some of our other integrations that we’ve used Celigo for. And I’m really glad that I worked through the Ariba integration because it gave me the skills to fully utilize the Celigo platform. MailParser and Docparser are applications that will, basically, ingest an email, or a PDF spreadsheet, whatever, and output a JSON file. So it works very similar to the Ariba integration. The MailParser and Docparser will fire a web-hook with that converted JSON, and I can catch it with Celigo, and pretty much do whatever I want with it. I can make a next week’s sales order invoice, or whatever. I’m also using that to reconcile credit card payments. So we use J.P. Morgan, and they send us a– like a funded report. So all my transactions that I ran with the credit card, and next week I can go in and automatically update the funded date. The date that the credit card payment hit our bank. So it’s made reconciliation so much easier for us. ServiceChannel is an application that a lot of large companies use to handle their service repair work. Companies like Walmart, Lowe’s, Dick’s Sporting Goods. They all use this application to dispatch work orders. So we’ve integrated ServiceChannel, and that’s with using Celigo. And we’ve automated a ton of processes. Basically, we take work order from ServiceChannel, and we create a case record, and [as we?]– we’ve automated a ton of processes around this area of our business, and we’re saving tens of thousands of dollars per year just with that integration. Cash application manager. That’s, kind of, an out of the box Celigo product that we run. It will take our daily bank files, and create an applied payment transaction in that sync. And it’s really allowed us to control our inbound cash. We’re really struggling to reconcile our cash, and that really helped us a lot. So now we can, kind of, spend more time collecting, and less time posting cash. And then, finally, just flows. It if you know saved searches, you can use the legal kind of as an alternative to syncing. You can pull data from NetSuite, make any changes you need to, and then push it back in and update the record. One example I’ll use is specific customer pricing. So you can set that in NetSuite, but it needs to be set on each customer record. So all of our customers are parent, some customer relationships, so a Walmart, for example, has one parent customer and 5,000 sub-customers. So if I want to hard code a price, I would have to update all 5,000 of those customer records. We got a quote by a NetSuite implementation company to develop a [scrip?] to do this and it was over $10,000, and we figured out how to just do it with a [sim?] on NetSuite and NetSuite flow and ends the legal. So really the possibilities are endless, but it’s a truly awesome, awesome product. And then that’s really all I have. My contact info, if anybody has any questions about [Amigo’s?] products or any of the processes that we’ve implemented or integrations we’ve done, yeah, be happy to help in any way I can. Thank you, Ryan. Now, I will turn it over to Sean. Yeah. Thanks, [Ebru]. Thanks, Ryan. And that’s digitizing business right there. And honestly, you’re a great champion, really impressive work and Amigo is lucky to have your leadership, making those integrations a priority, so congrats to you. Thank you. So we’ll– yeah man, really. So we’re back to this basic transaction flow slab we spoke about earlier. Now, Ryan just covered the supplier connector, that’s on the top of the screen, right. His buyers were sending electronic purchase orders to Amigo, and he was able to make them go directly into his ERP turning them into sales orders, and then eventually slip them into an invoice directly from his ERP. So these are more touchless transactions, right, and that’s the future of business right there, right. As consumers, we don’t have a lot of touch, we don’t use a lot of cash, we’re able to have our card and know when logistics are happening, when packages are being delivered. That’s the expectation of businesses. So now we’re going to walk through to the buyer connector, that’s at the bottom of the screen. So this is going to be automating the purchasing and invoicing processes for your finance department. Keeping the highlight here is that the AP automation that this solution will create. Because you were sending electronic purchase order from NetSuite, and the supplier sends you back an electronic invoice, it is automatically doing the three-way match in the network leveraging AI tools. This means that invoice that’s coming back to NetSuite will already be matched and will populate NetSuite as an improved invoice. Okay. So again, we’re going to dig into this one step deeper on the bottom connector, and let’s dig in on this a bit further. Next slide, please. Okay. So you have NetSuite at the top ERP in the market, right. It optimizes all of those internal processes for a company very well. But a lot of those processes really extend out to your suppliers, right. And this is where a lot of your challenges start. Most companies are still connecting with their supply chain and suppliers via email, phone and sometimes, even paper, right. The result is [earphone?], it’s going to be slower data at higher cost, and it’s generally data-poor processes, right. You’re not going to have the right data to make good decisions for your business. Everything butt connected or intelligent, completely offline, and this impacts how effective that you can run your entire business, right. You inadvertently end up with fewer insights, fewer early warnings, less intelligence, right, and more bad surprises. Let’s go to the next slide, please. So to put it in a metaphor, it’s like saying having NetSuite as your ERP without the business network connected, it’s like having an iPhone without the SIM card. Right? Imagine you took a picture on your phone and you couldn’t send it to anybody. Right? So what we believe we’re going to see in the market is, all ERPs are going to have a business network start to be associated with it, with the suppliers connected there. Next slide. So SAP Ariba network and for the buyers or you NetSuite customers that are purchase orders, this connection makes it easy for you and your suppliers to transact together. Right? Instead of manual processes and paper, it connects your ERP to your suppliers digitally and helps you drive real business outcomes. You’re going to get accurate and fast data. It’s going to be compliant. It’s going to be data rich, and as a result it’s going to be lower cost for you. This is a proven network too. Right? This isn’t a new solution. You’re joining the world’s largest e-commerce community with more than four million suppliers connected already, so many of your suppliers are probably already transacting on this network. And there’s over three trillion commerce per year being transacted. So yeah, if you reviewed your suppliers, there are probably many of them already transacting on the Ariba network. So if you connect as a buyer, you just need to send your suppliers a friend request, right, and your trading relationship is established here. With that, I am going to hand it over to Carl to help take this to home. Carl, are you there? Yeah, I am. All right. Thank you, Sean. Thank you, Ryan. Before we get into Celigo, we’re going to talk a little bit about the product and what’s under the hood. I just wanted to kind of recognize what Amigo is doing and a little bit of some of the advantages that they’ve been able to accrue. All right. Ryan introduced Amigo as a mobility-enhancing equipment. Now if I was not paying attention, I might not know what that means, but I just want to emphasize what an important product that they have. If you are an able-bodied person and you’ve been injured, twisted your ankle, broke a leg, and you’ve tried to go to the grocery store, you know what an arduous process it is to accomplish basic tasks. And if you are not an able-bodied person, if you do rely on the carts that you see when your people are trying to get around a retail location, you know that it makes something that can be a horrible experience into something you don’t even think about when you have those carts. So it’s really more than a– it’s got a nice term of mobility-enhancing equipment, but for many people it’s a critical way for them to accomplish basic tasks. So it’s an important thing when we put it into the bigger picture. Another point, again, before we get into the architecture here and what’s under the hood is just recognizing this company in Bridgeport, Michigan with 100 employees is able to kind of fulfil that mission of being able to put the investments into higher-quality materials but keep a price point that’s low by reducing those operational costs by automating business processes. So if you are your customers and have some of those goals, I think you can apply a lot of what Ryan talked about and what this solution will provide to your own circumstance. Okay. But getting a little bit here into what’s Celigo. So Celigo provides what we call an integration platform-as-a-service, and it has a couple of key elements that for those of you who know the space will be familiar, but I’m just going to talk about what they are in a little more detail. First of all, we have pre-built integrations. These are out of the box, feature-rich, pre-built integrations that really kind of help with that speed and ease that Shawn was talking about. That when you are signing up with [Ariba?] or signing up with another application, you want to be able to connect to the systems that you live and don’t want to necessarily take on a custom integration project every time. Not looking at development activities but to have these pre-built– this is something Celigo is really a leader in. Now, not everything is been put into a prebuilt, and that’s where we have the ability to have custom integrations. So being able to connect to virtually any application or data source, be able to import and export data, transform data, this is really what the platform enables, those custom integrations, working with a number of different technologies. A number of those pre-built integrations can be found in our marketplace. So if you go to and click on the marketplace, you’ll see literally hundreds of templates and integration apps that are available to popular applications that really speed up the integration process, but also will give you a leg up to get started and have a lot of the use cases already available. So those are some of the key things that are available with our integration platform. There is a dashboard that gives you rich insight to the health of your integration. So if the system was down and errors have been thrown or something is not working the way you think it should, you have that visibility into the operation. And then when we’re actually building up those custom integrations, a flow builder that gives a tech-savvy business user the means to build custom integrations. A lot of folks will talk about this, but Celigo really as a relatively newer platform really brings us to the table with a very intuitive flow builder that also allows you to incorporate things like orchestrating flows or transformation to build out these integrations. Move on to the next slide. So we’re going to take that same approach that Shawn had and looking at this from two angles, customer-supplier angle, and then from the buyer angle. So as Ryan had talked about, I think he mentioned that some of these processes were too human, which is a nice way of– a nice way of putting it. But the result was that– he mentioned that we weren’t getting paid, which is a very real problem. When you are sending your invoices out and don’t have the means to get them out quickly and be able to get that visibility into when those payments are coming in, that’s what results in not meeting your– not hitting your cash targets and causes us a lot of consternation. So what the solution is going to do for the suppliers is really help out with visibility into AR, visibility into cash position. It also, as Ryan mentioned, really drives down that manual data entry and being able to take a highly skilled accounting resource and put them towards work that’s more valuable. Being able to do that analysis or work with our suppliers or work with our other partners to help automate business processes as opposed to doing our data entry. And then along with that is some of the delays that come when you have manual prophecies. So let’s go into what this actually looks like in the next slide here. So, right-hand side of the side, Ryan at Nega was the supplier and essentially when his customers at Target or DICK’s would enter the purchase order onto the Ariba Network, what Celigo does is pick up that that purchase order and it will insert it to his NetSuite instance as a sales order. That’s approved. They’re going to prepare the order and send me the fulfilment notes back via Celigo to the digital network as an advanced ship notice so that his customer at Target or Dick’s now sees our inventory is in process. He’ll submit the invoice from NetSuite without having to do any manual intervention via Celigo to the Ariba Network. And now using that same intelligence that Shawn was talking about does that three-way match to be able to tell the seller supplier that the invoice is ready for payment. So it’s really being able to do this basic connection to business processes that streamlines the conversation, streamlines the business process, and gives people visibility with minimal or zero manual intervention. Let’s now take a look at the buyer side. Now here, it’s really helping me to achieve some levels of operational excellence and be able to help plan more effectively. So what I want to do is reduce the risk of incorrect payments. I want to reduce the manual data entry and utilize memory resources effectively, but also as an as a business that needs to plan either materials or equipment to provide my service to my customers, I need that process for procure to pay for material planning, etc. to be efficient. So let’s take a look at what this looks like from the buyer’s perspective, that is purchasing via the network. So now if I’m a buyer that is transacting with suppliers that are on the network, I’m going to issue my purchase order. It’s going to be received into network. Once it’s approved, then I can start getting ready to receive product. But I can also receive that that supplier’s invoice or NetSuite terms typically we call it a bill when we’ve received an invoice. We’ll call it a bill. If there’s any adjustments to that, I’ll have those credit memos applied, again, automatically without having to do any type of intervention. When my supplier has shipped product and sends that ASN into network, I can then pick it up. So without having to look through emails or different ways, we look at our supply chain. I can go into NetSuite and see that product is en route. When I received it, it’s going to automatically tell the suppliers that the items have been received, allowing them to issue an invoice, and that’s where I’m going to know to go ahead and make that payment. So these are a number of business processes for requesting product, for receiving product, for paying bills that typically would be a very difficult scenario to tie together if I was doing it manually. But working with Celigo and the Ariba Network, companies are able to really kind of streamline this process. Hope that helps to give an idea of what the problems that we’re trying to solve and what comes with this out-of-the-box product. There’s something I want to emphasize is that, and this is not– you’re looking at something as a PowerPoint slide here, but note that there is a product underneath it, that there is something that’s ready for you to start with now if this is relevant to your business. Let me talk a little about Celigo, and I think we’re going to open it up for some questions, so. we just cover that here, move on to the next slide. Yeah. Just a little bit about Celigo. We have been around for about 10 years. We’re venture backed, headquartered in San Mateo, California. We do have over 3,000 customers that are working with us, and you can learn more about us from some of the different analysts, like Gartner. We’re in Magic Quadrant. And I think that really what you’ll find with Celigo is that we can do a couple of things. We got some very powerful technology under the hood, so being able to integrate any applications. But also, what we’ve put a special emphasis on, it’s really helped us, is to enable the tech-savvy business users. Sometimes the term citizen integrator is out there. But folks like Ryan that are coming from the business side of the house that were able to adopt the technology with a very low learning curve, so be able to enable a new set of users to be able to deploy as integration is kind of the secret sauce that Celigo’s been able to succeed with. With that, I will say thank you for this opportunity, and turn things back to Ebru been.. Thank you. Thank you very much, Carl, and thank you very much Ryan and Sean. Those were excellent insights into how buyers and suppliers can benefit from Ariba network and NetSuite integration, so now we’ll be taking questions, so if you have any questions, please type them in the chat window. So I have a question here for Ryan. Ryan, so before deciding to go with Celigo for integration, did you also look for other integration options, and what was your decision process? Yeah, we did. We kind of looked at and tried to get to work some EDI solutions. We do EDI with a company within NetSuite, and we couldn’t really get it off the ground. It’s very rigid. I’m a little bit of a control freak, so I like Celigo that I can– I feel sales ought to come through, and I want to tweak the shipping method that it came in with. Or I need to tweak how the address looks or something. I can just hop back into Celigo in my flow, and customize that personally. With some of these EDI options I got to send an email back to the company, and ask them to say, “Hey, when this comes through this way, can you map it to me this way?” And I prefer to do that myself. And also, I can kind of monitor all the flows in one spot like how I was talking about with the dashboard, so try to get EDI working– couldn’t really get it off the ground. It’s just too rigid, and so we picked Celigo and very happy with it. Great. Thank you, Ryan. And I have a question for you, Sean. Is it easy for suppliers to register for Ariba Network, and how does that work? Good question. So if, as a buyer, I guess this question is really coming from the buyer perspective. So for your suppliers, once you send that first purchase order from NetSuite, it would go to your supplier, your supplier would have received an email saying, “Hey, XYZ customer has sent you a new purchase order with the purchase order attached as a PDF.” That supplier has the choice to take that PDF and do business as usual, or they can click log in here. If they’re already a member of the network, then the dashboard opens up and they can flip that purchase order into an invoice right there. Right? If they need to register, it’s like signing up for Instagram or Facebook, right? It takes about three minutes to put in your company information, username and password and you are set up ready to go. You’re a supplier on the network, and your friend request has been accepted from your customer. That’s great. Thank you, Shawn. And here’s another question. So the question is, why wouldn’t someone develop these integrations with a ScriptThink? I think that’s just a legal question. Carl, would you like to take that or do you want me to– Yeah. Okay. Sure. I can. You can. For sure. There are public API’s that are available. The short answers is cost and time. I know when it comes to building something out custom, you’re going to be hiring developers that need to specify what exactly is going to be built is usually can be multiple iterations of a statement of work to make sure that every use case is accounted for. You’ve got to build a design, a testing process, user acceptance testing and that’s a lot of labor that goes into that and a lot of time that something that if you want to start transacting quickly in weeks or within say 45 to 90 days, you’re not going to get that type of timeframe with when you’re doing a custom project. And then I think also the cost really comes down to ongoing maintenance, that having that developer on retainer or hopefully that they stick around, and they’re going to be available to help you with at either adding new functionality or fixing what they broke if and when it fails. So it really comes down to cost and something like a platform really is the way that companies are going now to be able to get these types of solutions out faster, and in a more scalable manner. Great. Thank you, Carl. So, one more question here is how does Ariba’s network differ from a business to business portal, from an e-commerce vendor like Magento? Is that something you can answer? Yeah, I can take a stab. Yeah, I’m not super familiar with Magento, but you know, every NetSuite customer is going to have a vendor directory, right? And how are they collaborating with those vendors is what the Ariba network does really well. And when they architected the solution, the idea wasn’t to make it a portal where you have to have a one to one connection. So a key point that we didn’t talk that probably wasn’t mentioned, but for Ryan, he has one integration into the Ariba Network to transact with probably multiple customers. So it’s more of a one to many integration approach than it is where if it’s a portal, it’s very much a one to one integration approach. Right? So that’s really the big differentiator that the Ariba Network provides, and why it’s been so popular amongst large companies for many years. And now being become more prevalent in the mid-market in the NetSuite landscape as well. Good question. I’m happy to talk about that one offline if someone would like to reach out. Okay, great. So here’s one more question. What is the change management required for a new customer that wants to automate their purchasing and invoicing process? Maybe I can take that one too because it sounds like it’s more of a buyer question. So if you’re doing the purchase orders, you’re a finance person and you’re sending purchase orders out, it’s clearly business as usual for your business end-users. And that’s one of the beautiful things about it, it automates your procure to pay system. And if you don’t have any change management for your business users, they’re going to still send a PO the same exact way. When the proof PO gets sent out, it’s going digitally to your supplier, your supplier confirms that order. NetSuite is going to be automatically updated in real-time when the supplier takes that action. So no more manual for the business user having to go in and make changes. For them, they just can report right from ERP and it’s really a business as usual. And that’s one of the big benefits here. So no change management for the business end-users. Okay, great. I have one last question here and I believe this is also related to SAP Ariba Network. Is this an invoice management tool? Yeah, that’s one for me too. So no, actually it’s not. Think of it as a channel to capture your invoices. And so the invoice management activities still going to happen in the ERP or wherever you want the invoice to land. So approval workflows will still be in the EFP. Okay, great. And I have actually one last question for Ryan. So Ryan, can you think of other applications to integrate in the future? Oh, yeah, for sure. We run Sugar CRM. We’re going to start integrating, just customer information notes back and forth. And actually, we’re going to start with our payroll eventually, too. We run Paycor today. And they have a API that we can hit and bring in all of our bi-weekly payroll data. And instead of some poor guy on my team, making journal entries, we can integrate that and just have it automatically flow in. And those are a couple that are on immediate docket. Okay, thank you so much for all the questions and all the answers. So this basically brings us to the end of this webinar. And so feel free to go are on our website at and you’ll also be able to find a case study about Amigo Mobility there. And if you have any questions you can email mail us at [email protected] And you can also reach out to us through the contact form on our website. So we would be very interested in hearing from you about your integration challenges. So please feel free to reach out and thanks again for joining us today. Have a nice day.