The Ins and Outs of Integrating Zendesk and NetSuite for Ecommerce
There’s been a spike in Ecommerce share of global retail in lieu of recent events, businesses need to be prepared at handling the increasing number of customer support requests efficiently. Today, customer service is part of the whole brand experience and it is one of the major factors influencing whether the customer will keep doing business with a brand or not. By integrating Zendesk with NetSuite ERP, support reps can get full visibility into customer orders, RMAs and financials, leading to better omnichannel customer experience.
In this webinar, we look at the challenges of handling the growing number of support requests for Ecommerce businesses and learn how integrating Zendesk and NetSuite can help resolve issues faster and improve the overall customer experience.
- Typical challenges customer support organizations face
- How to improve customer experience with integration
- Common integration use cases for NetSuite and Zendesk
- Overview of the Zendesk - NetSuite Integration App