Ins and Outs of Integrating Walmart and NetSuite – Register

Ins and Outs of Integrating Walmart and NetSuite – Register2020-11-14T03:29:54+00:00
ON DEMAND WEBINAR

Ins and Outs of Integrating Walmart and NetSuite

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Mannan Khanna Mannan Khanna Sr. Solutions Consultant
CELIGO
Ebru Saglam Ebru Saglam Sr. Product Marketing Manager
CELIGO

With more than 100 million unique visitors each month, Walmart Marketplace provides businesses with a great opportunity to generate meaningful sales revenue. Competition on the marketplace significantly increased this past year as the number of sellers more than doubled.

Do you have the systems in place for efficient order processing and timely delivery of products to your customers? By integrating Walmart to NetSuite, you can streamline your operations end-to-end.

You will learn about:

  • The state of the Walmart Marketplace
  • Best practices for selling on Walmart Marketplace
  • How automation helps streamline your ecommerce processes
  • Best practices for integrating Walmart and NetSuite

 

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Full Webinar Transcript
S1: 00:06 Hello everyone. Welcome to this webinar. My name is Ebru and I work in product marketing at Celigo and I’m here today with our in-house e-commerce integration expert Mannan Khanna. And today’s topic is the Ins and Outs of Integrating Walmart and NetSuite. So if you have any questions during this session you can submit them through the questions panel and we’ll be answering them at the end of this session. First, let me provide some background on Celigo. So viewer and iPass integration platform as a services company and so we have worked with thousands of ecommerce customers and we have extensive experience with ecommerce use cases. We are also the largest NetSuite partner and we have over 3,000 shared customers with that. And you can see some of our customers listed here. And we have been in the Gartner major quadrant for the past couple of years and we are also a GP– and a G2 iPass leader. So we have excellent customer reviews and so other than Walmart some of our other popular e-commerce integrations are for connecting Shopify, Amazon, eBay, Zendesk to NetSuite. And we also see that connecting NetSuite to their 3PL is a very popular use case amongst our e-commerce customers. S1: 02:06 And so for the popular use cases, I just mentioned we have out of the box integration applications available on our platform. And on our platform technically any application can be connected with any other application and data can be synchronized between the systems to automate your business processes. And so one of the things that makes our platform unique is that it can be easily used by both business users and technical users. So yeah, our intuitive user interface makes it really easy for business users to build, manage, or troubleshoot their flaws. But on the other hand, more technical users have all the tools they need. To build and orchestrate more complex integrations. And so as a user if you don’t want to build your integrations from scratch again on our platform we have a marketplace and it has a wide selection of pre-built integrations to get you quickly start. And as part of the selection we offer integration apps. So these are fully managed SaaS apps and they have regular release cycles, box fixes, updates, and continuous future enhancements throughout the year. And I think another important thing to mention here is that we are actually the only integration platform that offers these other The box integration maps. So these are built to cover around 90 to 95 percent of the integration use cases and no coding is required. So everything can be easily configured, customized through the intuitive UI and Mannan will show us more how this works. And so on top of everything. On top of the pre-built flows to cover the common use cases. So if you have business specific problems, business specific workflows that are not covered in the app you can actually easily extend your integrations into our platform and build custom flows to completely automate your processes. S1: 05:03 So here you can see some of the types of applications e-commerce companies typically connect to with Celigo. So anything from e-commerce marketplaces 3PLs or retail point of sale systems, e-commerce storefronts, ERP, sales and marketing systems, payment gateways applications can be connected to other applications to automate the e-commerce order to cash business processes. And what we see actually among our customers is that usually, they use an ERP system such as NetSuite to connect all their applications, and then they use NetSuite to centrally manage their entire e-commerce operations from this ERP system. And so again I hope that gave you some background on Celigo. So we will talk more about these specific Walmart to NetSuite integration app in a few minutes. S1: 06:16 And before that, just let’s just talk a bit about the state of the Walmart marketplace. So I’m sure if you’re today in this webinar you’re aware that the marketplace has grown a lot in the past year. So according to some stats now they have more than 100 million unique visitors every month, which makes it a great sales platform for e-commerce businesses to reach new audiences, consumers, and generate additional sales revenue. And so one thing that actually happened this year is one, Amazon temporarily stopped fulfilling their non-essential goods due to COVID. It has actually lost a lot of its web traffic to its rivals. And Wal-Mart is actually one of the businesses, one of the marketplaces that benefited from this. So for their increasing their web traffic and now they have more than 50,000 sellers on the platform. So this is like double in size compared to last year. And they’re also continue adding more sellers every month. S1: 07:42 And 91% of the products available for sale on the marketplace are true third-party sellers. And so this is a clear, I guess, indication on how competitive this market is. become now. So now as a market place seller, to stay competitive in such an environment like your inventory pricing, fulfillment quality, or fulfillment speed, and customer reviews are some of the things that directly impact your product rankings and sales. So if your business runs on Walmart and NetSuite what we often hear is that without proper automation, businesses struggle with accounting, finances, and also resource planning, and inventory tracking fulfillment. And I mean obviously, manual processes are slow, resource intensive, these are error prone. And there are also some point-to-point solutions out there for connecting Walmart and NetSuite. But when it comes to handling large order volumes especially during peak sales times like holidays, these simple point-to-point solutions may not be actually robust enough to handle the data loads and there are no proper ways of knowing if your orders were processed or not, and then this may lead the sellers in a black box. And so without reliable automation, it is hard to keep up with the increasing order volumes, and entering the orders one by one or through uploading, downloading reports from one system to the other is not scalable. It is error prone. And as I just mentioned, with a poor point-to-point application, orders may or may not get transferred. They might get lost on the way. So you would still need to do a lot of manual tasks on your end. And then, this can all lead to delaying your cash visibility for your finance and accounting teams. And also without accurate order data, it can get challenging to calculate sales taxes or cost of goods sold. And so when inventory levels are not updated in a timely manner, when these are delayed, the chance of selling out-of-stock items to your customers increases. And then with delays and errors in order processing, also items are being shipped late to customers, and then also what we see is items might be shipped incorrectly to customers and these all can actually lead to bad customer reviews, poor sales ranking, and potentially lost revenue for the business. And this is why our Walmart and NetSuite integration app comes into the picture. So with proper integration, you can realign your operations end to end. And so having the right systems in place for order processing and timely delivery of your products will not only help streamline your accounting processes but it will also actually help you save on your operational costs and compete better on the marketplace. And now if you look at this app it covers the most common use cases for Walmart and NetSuite integration. So it syncs a customer’s order, inventory, shipment, and product data between the two systems. And because this is built on an integration platform, it can handle the flow of very large data volumes between the applications and that also scales easily with your growing order volumes. And through our platform, users can also be assured that their data is being synchronized through our integration monitoring tools and dashboards. And Mannan will actually show us more about this in a bit. S1: 13:21 So what are really the benefits of these pre-built flows? Let’s take a look at this. So when an order is received, it is now automatically updated to NetSuite for processing and fulfillment, providing your accounting teams with accurate data, and then orders can go into the fulfillment queue as soon as they come in. And then also inventory levels in Walmart can be updated in real-time to help avoid overselling on the platform. And any changes made to your product in NetSuite, this can be pricing or listing details, will also be automatically updated in Walmart which can be very beneficial especially if you have hundreds or thousands of skews to update and you’re making a massive change, let’s say, before the holidays so you can automate this whole process. And so yeah. As I mentioned, on top of all the included flows here, so if you have other use cases that are not covered you can easily build custom flows. And today, one of the popular programs Walmart has is for Walmart fulfillment services. And right now we know that they actually haven’t completely built out their APIs to support the Walmart fulfillment integration. But once this is ready for use you can easily build custom flows and integrate NetSuite with Walmart fulfillment services as well. And so here I will hand it off to Mannan. And I will let him talk more about product-specific features, configurations, and he will also walk us through the platform. S2: 15:45 Thank you, Ebru. Hey everyone. Good morning, afternoon, evening. What I’d like to talk about is just a quick continuation of where Ebru left us. And as we look at the slide, it’s great to see all those add ons so we can finally understand where the data originates and where it goes along mainly with the detection of the same data as well. Now as we start out, we’ll look at the extreme edges or the corners of this page where we’re going to see information in the white boxes with the white borders. We’ll start out by understanding how do we get items out, right? In the first place, the usual metric process is to create an item. You create a purchase order against it, receive it, and then process it for different sales channels, right? At any stage of the item creation process, if you flag an item with certain Celigo specific fields, which would be sufficient to trigger the saved search which governs the integration for the item or catalog flows, we will send the item over to Walmart for you. You’ll also get to see information like the product title, price, and pricing, description, bullet points, images, variations, and any other miscellaneous attributes of your choice as well. Along with that, we will maintain a separate feed for inventory quantity updates as well. So whenever there’s a change within NetSuite, let’s say that you’ve got Amazon shop or your own website or even phone orders running the same items, you see that we keep pushing these updates over to your sales channel which is Walmart. S2: 17:37 Once the product has been updated along with a catalog and the correct inventory, the next step is for you to sell the product, right? At that point of time, we will let you do your thing or let Walmart do what it does best and when an order is ready, we will bring that order into NetSuite as a sales order. As we are bringing that order into NetSuite, we will also acknowledge the order and let Walmart know that you are going to be receiving and fulfilling this order for them. And at that stage, you’ve got an order sitting in NetSuite and a pending fulfillment status. Now, you have options, right? You could fulfill it to your native WMS within NetSuite, you could go ahead and fulfill it by hand by printing labels, however else you’d like; or you could have a third-party logistics system that’s going to be further receiving this data and processing it for shipping. We’ll probably circle back to the third-party logistics angle and April will talk about that towards the end of this call. S2: 18:42 But at the end of the day, as soon as a fulfillment has been created within NetSuite, be it complete or partial, right– and by that I mean that you fulfilled a single item amongst five on the order or you could have fulfilled all five, we will pass that information over to Walmart and create the shipment which then, in turn, Walmart will let the customer know that the product has shipped. If you did have remaining items to be shipped at another date, you can, again, create the first element for the second or the third item, and we’ll subsequently pass those over to Walmart just as we did for the first one. All right? Once for the cash cycle which is effectively creating a billing event against the sales order. Now whether you choose to use the billing schedules in NetSuite or, again, use the user interface or, in my personal preference, use the Celigo integration to clear that billing record for you– it could either be a cash sale or an invoice and that’s going to get you covered. So for the scope of the integration app, this is what we have right now. But again, as Ebru mentioned, there’s so much else that you can do with Walmart in terms of refunds and cancellations and drop shipping and Walmart fulfillment services, I do want to keep to the same trend of talking about this particular integration and improvement. If I have your permission, can I go and show my screen, please? S1: 20:20 Yes. You are now the presenter, Mannan. S2: 20:25 Thank you. All right. So everyone can see my screen right now, and maybe I zoom in once just so it’s easy to consume but everyone else on this call. What we’d be walking through right now is the Celego integration. So we spoke about different objects and different use cases [inaudible]. And as you’ll notice on the Celego integration as well as I start or open up the Walmart integration page, you’ll see that we segregated or filed these into different use Cases and objects again. So you’ll see order management, fulfillment, inventory, pricing, billing information, and then product catalog information. So as we start out in the same sequence as I was walking on through this, we’ll see that there is a product section out here which will have a single floor where you will see the NetSuite item be sent over to Walmart as a product and the functionality [inaudible] ad update. So what that means is that, once we add a product to Walmart for you, we’d also updated when something changes within NetSuite. Again, subject to Walmart’s catalog restrictions, but whatever changes you are allowed to push as a seller will be pushed over to Walmart altogether. Now if you are already selling on Walmart, we’ll be able to go in and update the items along the way as well. There are no concerns of being able to connect to existing Walmart accounts or in well-established ones as well. One of the key things that we have as part of this integration is a smart user interface for sending the product information. S2: 22:08 As you are all aware, Walmart has multiple product categories and at that point of time, we’ll let you choose the category that you’d like to add on the top right so you can go ahead and select, say, electronics, and then select the subcategories, say, computers. As you hit this button, “Add Category,” it will add a section out to you for common and then electronics, which will load in electronics-specific data, right? As a merchant, you might be selling in different categories. Same thing for a television may not necessarily apply for a t-shirt or a pair of shoes, for example. Even the size information needs to change, and you might even house them in different fields within NetSuite, again, which is perfectly okay. All you need to do is go into this dropdown out here and choose the NetSuite field which is housing the information for the corresponding field that you’re looking to populate on the Walmart site. S2: 23:05 Now as part of the integration, the reason I called it smart is because we do understand, again based on Walmart’s own documentation, that certain fields might be mandatory. Now the enforcement of those fields are obviously subject up to Walmart’s category restrictions. But again, based on the documentation, we have procured a list of all the fields that are absolutely necessary to make sure their product isn’t listed. And we’ll ask that you set those up. In most cases we’ve put in, our own understanding of what that field should be based on common network configurations. And if you want to add to that, you can definitely go in. As you can see, you can cycle through this list and find additional fields that you might want to set up, including the bullet points or the descriptions or EAN or even for the books ISBNs. And if you do sell your products in case quantities, we’ve got you covered for that as well. Along with that, again, you’ll see the same NetSuite configuration stage. And through any mapping interface, we do give our users the ability to go in one level deeper and see the different options available to them where they can either source the data from a NetSuite bill, or they can force a particular value which is preset every time they go in. So let’s say, for example, in this case, the manufacturer– I want it always to be, say, Celigo. I can go in, and I can type Celigo out here. It’s saved, and it’s going to go and send those values illegal for the brand field in Walmart. If I need to set it up as a conditional logic, I had the option of doing that as well. So what that would otherwise mean is if A, then one. If B, then two. So that way I can continue adding in conditional statements based on values that I have in NetSuite. So again, there might be cases where you’ve got certain fields or objects set up in NetSuite and you don’t want to revamp those because the same field might be housing different information for different sales channels. And say for Walmart, you want to provide a certain logic but then for eBay or Amazon or another sales channel, you’d want to give yet another. All right. So moving on from that, the other thing I’d like to highlight is that this integration will send information over to Walmart as frequently as every 15 minutes, and depending on your use cases, your implementation team, or your experts will advise the right frequency for your NetSuite capacities. Once you’ve got the product out there, the next step is to go out and load in the pricing. Now like the product feed or the flow, any information going out from NetSuite to Walmart is governed by what is known as a Saved Search in NetSuite, even the data from that Saved Search. And again, it’s very easy to access and configure that information as well. So later, you’ll see that this illegal integration has already put in the Saved Search to be referenced. I didn’t have to build the search. It came in when I installed the integration. I’d like to say over 90% of the information that you’re seeing right here has already been set up through the Saved Search or through the integration installed. Now, if I want to go in and choose the specific price level that I want to send over to Walmart, again,my NetSuite item may have multiple prices. I wanted to choose a specific one. So let’s say online price. I can go and save and then this information will be dynamically saved or added to the Saved Search. So what that means is that we will only be sourcing and sending the online price against your item. And this information again is going to be governed through a single pricing floor, which will then on turning on and running this will send the pricing update against the items to Walmart. Similarly, we’ve got another feed, which is for inventory information, and as you can see you’ve got two flows available. One is for non-kit items and then another would be specifically for kit component products. Again, the calculation for those handled slightly differently whether you look at the lowest amount or the lowest quantity across the components to be the maximum that you could possibly sell. There are other considerations as well, a lot more flexibility into how that count occurs. You could put in things like [inaudible] stock or safety stock as you need to, again, making sure that you balance your sales across multiple Saved Search. Romeo will switch gears just a moment to again highlight some of these settings before we go into talk about the auto management side of things. Through the integration, you’ll notice on the settings side that you’ve got elements broken out into tables or checkboxes. And then in a very few places, we’ll put in text boxes available out to you. You’ll also see again ease of use as you can click and you’ll get a prompt letting you know that, “Hey, I want to add orders after my launch date,” which is say Jan first or December 1st, whatever that might be for you. You’ve got, again, options of using different tax logic. Again, this illegal integration is barely intelligent to identify what the tax logic should be and again, allows you to pick between different options with just a quick dropdown. And then, based on that, again, we’ll try to leverage checkboxes as far as possible and then, whatever else necessary, produce a text box for the same. At any point of time, if you notice that you don’t fully understand what that text box or the question means, you can click into the Help icon audio, and they’ll explain what that text is. If you feel that’s still not sufficient, what you could do is hover over to the left and open out the Section audio, which will give you another column or another menu option. And I’ll tell you a very important one, which is called Help. And as you can click on this, it’ll take you into the help center which will give you more information about the particular integration that you’re working with. As you read through this, you might notice that either your questions answered or you have more questions. And if it’s the latter, again, we give you the option to submit a ticket right here. We don’t embed this under 35 different pages and make you jump through too many hoops. We want it to be easy and accessible for anyone and everyone working with our integrations or even so, our platform. If you feel that you would like to get more comfortable with the platform, one of our new initiatives is something called as a Legal University that we’ve put in instructor-led or instructor-recorded courses to help you get more familiar with the platform and the particular integration of your choice as well. Again, it’s a fairly new initiative that seems to have gotten great traction and is only going to get better as you go along the way. S2: 30:31 I’ll go in and fold this out again so we can focus on the order to cash process now. We’ve got, again, on the flow side of things, you’ve got the Walmart order to NetSuite order and flow which is going to add an order from Walmart to NetSuite. And when it does, we will run simultaneous feeds to acknowledge the order as well as add a customer that got into NetSuite, should you prefer to log the individual John Doe. If you feel that it might be beneficial for you to utilize a generic customer, because, again, in a marketplace environment, you don’t own nor can you market to a customer, and you prefer to just log it into NetSuite as a generic customer and put all the orders against that, we can work with either of those for you. In terms of, again, the order feed, you’ll see a similar section out here for mappings. Again, everything that you see out here has come in prepared with the integration, and you’ll see all of these options coming in. But as you might think that, “Hey, I have a few more fields in a personalization specifics that I have within NetSuite. Can I add those in?” Right. So you can simply type those in, and then, you’ll see Location. You’ll see features like Channel. Already, you’ll see things like sales of that. So you can add all of those fields in, and again, it’s very easy to add that information. You can pick the values again. You should kind of know what NetSuite wants, or you can put in the internal ID against it. Either ways, it’s easy for you to set that up. If you’re using the internal ID, you can click on the Gear icon, and this illegal integration– well, actually, the tone, the values that NetSuite otherwise has for this. So you don’t have to go into NetSuite and start digging around and identifying, “Oh, what’s the internal ID for a particular value?” So out here you can see that I had arbitrarily hardcoded it to administration, but I [inaudible] can also set it to, say, retail marketplace or retail B2C so as I select this value you will see that this three on the left will change to the correct value that the retail marketplace otherwise takes. And again that’s one of the easiest ways of setting up your integration. And you can keep going along the way. There are additional options that you could leverage in terms of the mapping effort where you take one field from Walmart and drop it into another within NetSuite. Of course, a few of these might be– a lot might be a little bit more advanced, for example, when we’re trying to identify the items within NetSuite we would recommend that the skew for Walmart is available somewhere on the next suite item so we can find it and associate it with the correct one. Now once you’ve got that order within NetSuite the next step for us would be to go out and create the fulfillment and when you do we will push it over to Walmart just as I’d earlier explained. Again these are all separate feeds and the advantage of this is that you can think of this as a giant switchboard with individual demos or speed controls for each of them, right? So you can turn one off and another on. Run something faster than something else low, right? Again there’s always considerations for the NetSuite capacity whenever you work with [inaudible] reader or any other ERP in this case. And at that point of time, you probably want to make sure that you’re not running too many things at the same time because you may have multiple scripts and whatnot, right? So you can set the schedule and you can use [inaudible] presets as you can see it goes as low as once a week all the way down to every 15 minutes. If you feel that this is still not sufficient for you you can use what is known as a [inaudible] expression and that’s where again high capacity NetSuite accounts can run this at every five minutes or you can even run this once a month if you’d like to. So again we make it very easy for the users or take things up a notch for the folks who might be interested. From that, you’ve got the next step which is the billing information and then we can go ahead and help you reconcile that step with the NetSuite using our processors as well. The advantage of using our billing flow or our workflow is to make sure that the tax information or any other miscellaneous field that’s illegal had to tussle with the NetSuite to get in get respected because let’s say that for a particular scenario where marketplace tax collection did not apply, right? At Walmart collected 10% for tax for some reason. NetSuite thinks it’s 3%, right? When you use the NetSuite process to create a billing event NetSuite will recalculate at the 3%. But if you use our process we will run with the 10% that was brought in from Walmart. Again that’s just through the scripting or through the power of the platform and we’ll make sure that your order totals remain in sync between the two systems. Now we’ve spoken about the different events and different flows that may run from different times of the day but there’s obviously a question or another area that you highlighted that what happens when things go wrong. We at Celigo like to think that this integration is a “set it and forget it” behavior and in most cases it is? But if something does happen to go wrong we do want to notify you as well. And at that point of time, you can have multiple users being notified. As I switch into a tab you’ll see the number of users available– you’ll see the number of users available or rather accessing this account. And then a key thing would be the access level [inaudible] where you’ll see that there’s different levels. Owner, manage, and monitor. So anyone with monitor access can obviously come in and access the integration. But they cannot change anything unless they’re updated to manage permissions. Again, anyone with manage permissions would then be able to make– would be able to make almost all configuration changes except– while the owner can step in and do whatever they absolutely need to– so you can make sure that there aren’t too many cooks in the kitchen. But there could be a few cooks just watching outside. Each of these users can still set up notifications for themselves. And what that duly means is that let’s say that an order does not hit NetSuite. And at that point of time, I would like to be notified of this. I can simply go into the section. It says notifications. And I can select Walmart order to NetSuite order add. Hit done and then hit save. And what this will do is that when the integration turns into a– when the integration turns into an adult, it will go ahead and notify me on my email letting me know what the error message is. And in the short future, we will also give you a better visual of what that error message was. So you don’t have to be curious if you happen to see this at 8:00 PM in the night. You immediately know, “Hey, this is a nascent error,” an error I can wait till tomorrow or something I need to resolve right away. In most cases, the errors that do come up are often data-related. For example, an item not found or someone made a field mandate and forgot to update their integration. All right. From there, there are a few more things that can ride us in terms of additional offerings in this Celigo stable. You can also open up this menu to the left and then click on marketplace. You will see the different options available. And right here, we’ve got, again, we’ve got a bunch of integrations or applications set up. And as you scroll through this, you might see some names you recognize. At any point of time, if you come across a new name that’s not within our marketplace, don’t worry. As long as it’s possible to connect to it in general and it is integration-friendly, we will definitely be able to support that integration. And we would encourage you to reach out to your accountant or your customer success manager with any more questions out there. On the Walmart side, again, we can scroll down, and we can click on Walmart. And then you’ll be able to see the options available within the Walmart space. If you’ve got any more applications, again, you can go into the NetSuite space and see all the other NetSuite applications that we’ve got. S2: 39:22 All right. I believe this is a great point for us to stop. Ebru, I would like to hand this back over to you. S1: 39:29 Thank you so much, Mannah. Let me change the view here. [silence] S1: 39:46 Okay. Okay. So I guess just one thing I would like to add to this is I mentioned earlier about integrating to Walmart fulfillment services. And another thing to add is if you actually work with the 3PL provider for your fulfilment, you can actually utilize our platform to connect NetSuite to your 3PL. And this way, you can further streamline order processing by passing any order details from NetSuite to 3PL as soon as an order comes in from Walmart to NetSuite. And and the same way you can update fulfillment confirmations and tracking informations from 3PL to NetSuite. And then with the integration app, you can sync this information from NetSuite to Walmart, so completely automating your process end to end. So yeah, that was just one thing I wanted to mention. It is also possible to connect to your 3PL on our platform. So if you have any questions, I believe this is a good time to type them into the chat window as we will be answering them very soon. So here is a customer story. So AFG Distribution is a wholesaler of alternative products with more than 8,000 products. And their team was actually spending a lot of time manually managing e-commerce processes. And so every day, they spent between four to eight hours fixing errors on their website, and also with inventory reconciliation. And then as a result of these, their customer services were suffering. And once they moved to NetSuite as their ERP, they also adopted Celigo’s Walmart, NetSuite integration app to automate their e-commerce business processes. And with this automation, they were able to eliminate the main old data processing task, and they will able to handle large volumes of orders efficiently, also leading to improved customer service. So yeah, you can find case studies like this on our website, you can just go to the resources here. And we have a lot of other customer stories, webinars, ebooks, guides that can be helpful to you. And if you have any questions, you can contact us through our website. So there’s a chat window here that pops up. Or you can just simply fill in to one of these forms here. And now, I believe we’ll be taking questions. So if you have any questions, please type them in the chat window. S1: 43:14 Okay, so one question we have here is do I need to purchase additional licenses to build custom flows? I can answer this one. So once you sign up and purchase an integration app, so you will actually get some free flows to build your custom integrations. And then after a certain number of flows, you will be able to get additional ones. S1: 43:53 Another question we have here is do I need technical staff to maintain the integrations? So yeah, I can take this one as well. So in fact, we have many business users that maintain the integrations by themselves. So without any support from any IT teams because as Mannan showed our platform It is very user-friendly. So we have dashboards you can easily identify any errors and you can easily retry errors. So troubleshooting is very easy. We have audit locks, so we give you basically all the tools you need for easily maintaining your integrations. [silence] S1: 45:01 So another question we have here is, do I have to pay for each user? And no, you don’t have to pay for each user. So once you are signed up for an integration app, your admins, they can add as many users as they want to the platform. And it’s also, actually, possible to restrict their access levels for increased safety and reduce operational risks. And another question we have is, are there any limitations for processing off order volumes? And yeah, our platform, because the integration app is built on the platform it does, actually– able to scale with growing numbers of older volumes. And so there are no practical limitations. So you should be able to process as many orders as they come in.Mannan, is there anything you would like to add here? S2: 46:34 No, I don’t think there’s any specific limitation. It’s all covered by the endpoints on the Celigo side. We just [laughter]– we’re in the industry of moving data and we don’t have any major limitations. S1: 46:52 And so another question here is, what are my options for support? I believe Mannan already answered this question. So he showed us we have knowledge-based articles that actually explain step by step how to build flows or configure, customize the flows and we have Celigo University with pre recorded tutorials. And we have our customer services team that is there 24/7 to answer your support request. And on top of everything, if you would need help to build custom flows for you we also have a professional services team. And we have, actually, another question. So this question is really not related to integration. So the question is, will the Walmart fulfillment service be similar to Amazon FBA? So yeah, as far as I know, it is very similar. So it is a service provided by Walmart to fulfill customer orders on behalf of merchants. And so I don’t have very specific details what’s included on the program but I’m sure you can just visit their website and read more. [silence] S1: 48:40 So I believe this brings us to the end of today’s webinar. So if you have any further questions after this you can, again, simply visit our website. Contact us through the chat window or you can just email us at [[email protected]?] and we would be happy to answer any integration specific questions, hear about your challenges you have or just do a product demonstration for you. So yeah, just get in touch with us, and thank you.