Like most SaaS companies, Celigo uses dozens of different apps to manage our business and customers’ journey. From the moment a prospective customer interacts with Celigo.com, we are using our integration platform, integrator.io, to integrate customer information across multiple apps so every team from customer service, product, finance, and sales has full visibility into their relevant stops along the customer journey.
Integrated applications include Gainsight, Zendesk, Splunk, JIRA, Slack, LiveChat, NetSuite, Salesforce, FinancialForce, HubSpot, MongoDB, InfluxData,PostgreSQL, and of course, our own integrator.io product. We didn’t approach this as a massive corporate integration project but rather incrementally and often at a departmental level.
In this webinar, we share the Celigo integration journey towards achieving “Customer 360” including:
- The challenges of automating the customer journey for SaaS companies
- Our integration roadmap towards “Customer 360”, and how we prioritized the different integrations
- How we accelerated our integration roadmap by decentralizing projects, with a spotlight on our Customer Success team
- The specific integrations that have helped us improve customer experience and our customer intelligence
- What’s next for Celigo