Automate your Amazon Business with NetSuite Integration – Register

Automate your Amazon Business with NetSuite Integration – Register2021-01-19T08:36:16+00:00

Automate your Amazon Business with NetSuite Integration

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Mannan Khanna Mannan Khanna Sr. Implementation Consultant
Ebru Saglam Ebru Saglam Product Marketing Manager

With Amazon accounting for nearly 40% of U.S. ecommerce sales, it is no surprise that millions of merchants are partnering with Amazon as third-party sellers, vendors, or outsourced fulfillment partners. Whichever programs that your company is participating in or are considering to participate, it is important to have data between Amazon Seller Central, Fulfillment By Amazon (FBA), and/or Vendor Central synchronized with NetSuite.

Without integration between these systems, manual processes can slow down your operations and make it difficult to scale with increasing order volumes. Slow processes can also lead to poor customer reviews and put your Amazon listings at risk.

Join our webinar to learn how to most effectively integrate Amazon with NetSuite and your ecommerce systems.

  • Common integration use cases between Amazon and NetSuite
  • Best practices and tips from working with Amazon and NetSuite customers
  • How to automate your Amazon business with NetSuite integration
  • Celigo’s Amazon - NetSuite Integration App


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Full Webinar Transcript
Hello everyone. Thanks for joining our webinar for automating Amazon businesses with NetSuite integration. My name is Ebru and I’m a product marketing manager at Celigo and I’m here today with Manon, who is our senior solutions consultant for e-commerce integration. And we will start with a short presentation and then follow with a walkthrough of our Amazon-NetSuite integration. So if you have any questions, please ask them through the chat window and we’ll be answering the questions at the end of the session. And also we’ll be recording this webinar and share. So Celigo is an iPaaS integration platform as a service company. So the platform provides you with all the tools you need to connect any application with any other application, to unify data across different systems and automate key business processes. And what makes our platform unique is it is built for both business and technical users, so this means if you’re someone without any coding experience, you can still build and manage integrations through our intuitive user interface. And some background on the company. So Celigo is the largest NetSuite partner. We have more than 3,000 NetSuite customers who have used our integration solution and we have a lot of experience with e-commerce integration and Amazon, Shopify, Magento, eBay, Walmart, Zendesk, 3PL, EDR are typical NetSuite integrations we see among our customers. And so you’re here today to learn about automating your Amazon business through NetSuite integration and before talking about our solutions, I would like to do a recap on what happens when there is no integration. So having no integration or having no automation means you need resources to manually enter, download, and upload data between two systems. And this is not only slow but it is also prone to error. So having no realtime visibility into sales data will lead to poor financial planning but also you will see errors in accounting without automation caused by manual processes. And then when inventory data is not accurately updated across systems, there is always the risk of delaying procurement and running out of stock. And a loss, not having realtime visibility into your orders can cause delays and also the manual processes again can cause errors in your fulfillment and returns processing. And this can all easily lead to bad customer reviews for Amazon sales rankings and lost revenue. So given how competitive Amazon Marketplace is, automation is very important to maintain and improve your sales rank. So now, let’s take a look at Celigo. Celigo’s iPaaS, standardizes how applications are integrated across an organization, and it creates repeatable process to move data across systems. And, the platform provides you with all the tools you need to build and manage your integration. It comes with pre-built connectors and templates which help you to easily get started. And, development turn around time on the platform is very fast, compared to building API integrations through coding. And also, with the platform data delivery between the two systems is always guaranteed, so meaning, no data is ever lost. And, this also provides you with easy to use dashboards and other features for monitoring, troubleshooting and managing your integration. And last, iPaas also helps with data governance and compliance. So, the platform gives you control of who can access your data. And also, instead of having to manage different integration systems, you will have all your data on one platform, which will make the whole compliance process much easier. And then, we have our integration app. So, these are pre-built, fully managed out-of-the-box task applications running on the platform. And, these cover all the essential flows between the endpoints. These can be easily configured and deployed without any coding. And, because these apps are built on our platform, all the features of the platform applies to them. So, integration can be easily customized and expanded to match your changing business needs and use cases. And so, I would also like to mention that our platform supports integrations for Amazon Seller Central, for SBA, for Multi-Channel Fulfillment through out-of-box integration apps. And then, if you’re looking for EDI integration into Vendor Central, the platform supports many different EDI formats, and you can leverage these to build custom Neptune integration. So, today we will focus on the Amazon Seller Central integration. And, we talked about the challenges, merchant space when there’s no integration. And, here is how Celigo’s integration app helps. So, the Seller Central app sends data such as customers orders, fulfillment, product and settlement reimbursement, shipping plants, tracking between Amazon and Neptune. So, sales orders and settlements reports are sinked into Neptune for automated accurate bookkeeping, financial forecasting and resource planning. And then thinking orders real-time between the systems, helps with staff fulfillment and improve customer experience. And, if you’re fulfilling your own orders, syncing in inventory level helps with not filling out of stock items to your customers. If you are–on the other side if you’re an SBA seller, you can sync your SBA inventory levels into NetSuite for better planning and to maintain how the inventory level and then you can timefully manage product information across multiple marketplaces from NetSuite with automated updates and make sure your listings are consistent but also you can optimize your sales rank and save time through this. And then, in addition to these for SBA sellers, we offer additional features for automating transfer orders in NetSuite for moving Inventory between your warehouse and SBA fulfillment centers and then second one is for inventory adjustments which automatically accounts for lost or damaged inventory in NetSuite. And, of course, like I mentioned before on top of everything you see here you can build custom flows to support your specific business use cases and leverage our iPaas and then here I will hand this off to Mannan so that he can do a demonstration for us. Thank you, Ebru. All right. So diving into all those record types and unique use cases – and I do want to definitely start out by talking about the integration as a whole – this is just a quick preview of what the integration looks like. We’ll be going into each of these flows and just understanding the problem statement that most folks have as well and then how Celigo helps to resolve that. All right, and I do want to encourage that if there are any questions, please feel free to put them on the chat as you go along. We’ll start addressing them when there’s a quick pause or towards the end. All right. So I think one of the larger challenges that most merchants face is making sure that they have accurate count or visualization of the Amazon transactions within NetSuite and then also being able to fulfill them and bounce over tracking numbers over to the Amazon site. And to start out with that’s pretty much what Amazon is expecting as a basic need and then, from that, you do need to provide accurate inventory quantities for merchant-fullfilled items so Amazon knows that it should not over-commit or under-commit your items to customers either. So with that being said, I do want to start out by talking about the merchant-fulfilled process and we will get a better understanding of how merchant-fulfilled transactions are integrated between Amazon and NetSuite. Now merchant-fulfilled transactions by themselves could be prime or non-prime transactions. Our integration flows bring both of those transactions into NetSuite as a sales order. If there happens to be any change on the Amazon side – for example, a particular line has been canceled or the entire transaction has been canceled – we will come back into NetSuite and make the necessary changes. These changes, or rather these orders are loaded into NetSuite as frequently as every 15 minutes. And you will get to see data like the shipping address, the items, the price, the quantity, and any other miscellaneous fields that you might need to see on your NetSuite form. For example, it could be the location, it could be the sales rep department, so it’s pretty much any other field that comes out of the box for your account. In terms of the customer, we will go ahead and– we will go ahead and add in the customer based on the email address. So Amazon does provide a hashed email. And, at that point of time, you will make sure that we use that particular account. We do have options. If you do not want to load an individual customer records into NetSuite you can choose a generic customer record and we will add all transactions against that account for you. Moving on from there, I do want to talk about what this interface looks like as well. We start out by helping folk understand the overall layout of this integration, that you will typically start out with the different flows available. Within the flows available, you will have an option to choose which type of flow or record type you would like to sync. So for example, I will start out with auto-MFN. And then within auto-MFN, we will go ahead and configure the auto settings. Again, it’s pretty straightforward. We pick in our shipping options. So for example, if Amazon says next-day, what does that translate out onto the NetSuite site? And you’ll notice that most of the integration does deploy dropdowns, checkboxes, text fields to make it a lot easier for the non-technical user to be to configure this as well. As we go into autos again, you’ll see the options for dropdowns, which actively does use-cases like discounts on the Amazon transaction, gift wrapping charges for non-US or other GSD VAT tools you might have. You might have to deduct the GSD or VAT before we load the transaction into NetSuite. And for customers, again, you’ll see there’s a separate section out here where you can choose the default NetSuite customer, and then there’ll be more checkboxes. In certain cases, as you might be aware, Amazon also withholds certain data like the customer name, so we can add a generic name for you as well. As you go into there, we’ll click into something which is called as the field mappings available by clicking on the three dots to the right. And I will click on the edit mapping bottom. And from here, I will see a list of fields which are already configured as part of my integration. I would like to say all, but just a couple of fields came in out of the box. I may have just had to add a couple of them to tweak it to my NetSuite environment which again, is different from each user. And it’s very simple, very straightforward to add more mappings in. So let’s say, for example, there’s a field on the Amazon site that we want let’s say is sold by AB. And we want to find it the north field in NetSuite. So you’ll notice that we also have a dropdown and it’s a type head. So you can go ahead and pick in the specific field that you want on the NetSuite site or, if you’d prefer, you can make use of something called it’s a NetSuite assistant that’d be loaded within this mapping interface where we will actually load up a NetSuite sales order form for you. Thus we, really try to make sure that you do not need to leave the integration in order to be able to add any more configurations to it. Give it just a moment while it builds up. There you go. So let’s say, for example, I want to map it to a specific field called memo. And you’ll noticed that I’ve clicked on the import field on the NetSuite side. All I need to do is click on the– switch over to the right and click into the field which says memo [inaudible], and memo will be populated out here as well. So pretty simple, pretty straightforward. There’s not too many hoops to jump, but again when there do happen to be certain hoops to jump, in those cases we do have some advanced logic as part of our integration as well. But you can add in some conditional statements. Again, it comes in handy when Amazon throws a curve ball. In general, we’ve got most people covered in these cases, but it’s also very easy to write up more conditional statements on your own. There’s different types of mapping options available as well, but I think that might be something we can save for a later time. Now that we’ve understood the process of adding data to NetSuite against a particular transaction, we’ll move to understanding the entire flow of things. Now in this case we’ve got an MFN transaction which is loaded into NetSuite as a sales order. At that point time we will review the data, go ahead and fulfill the transaction. And when you complete the transaction fulfillment, we will go ahead and push the update out to Amazon, letting Amazon know that the shipment is on the way. And we will also provide a tracking number. Now, again do note that this is addressing the non Prime transactions. As you know for Prime transactions, you do have to purchase a certain number of labels from Amazon directly. And in those cases Amazon does not want an additional notification that the product has been shipped. They know what’s going on. So this is going to be simply serving the MFN transactions on the MFN side of things– non Prime side of things. And regardless of whether it was Prime transaction or not, you still had a fulfillment saved search in NetSuite to identify the non Prime transactions and then send out data against those. But your Prime transactions were still fulfilled as well. And as you might be aware, the process in NetSuite is the creation of a sales order, creation of a fulfillment, and now we will move on to the billing flow. As part of completing your order through cash process, we do recommend that you invoice your transactions in NetSuite either through, again, a NetSuite invoice or a NetSuite cash sale. If at some point of time you are expecting [inaudible] to help with your payment fees and payment report reconciliations, we would actually suggest that you bill your orders in NetSuite through invoices. And at that stage we have an option within our integration to perform that billing event for you within NetSuite. It’s no different than you clicking on the create a bill or the bill button in NetSuite or running a billing schedule. We’ll simply automate that for you so it’s one less task for your team. Once the invoice has been created, we will let it sit there for a few days until a payment is available. Now, we will address a different side of things. An alternate part of receiving transactions from Amazon which is FBA. Now the key differentiator between MFN and FBA is the person or rather the entity responsible to fulfill these transactions. On the MFN side, it was you. On the FBA side, it’s Amazon. Now assuming that Amazon, the [inaudible] products and we’ll talk about that in a moment or two. but let’s say Amazon got your products, it’s loaded up in the warehouse, and they’re actively selling your products for you. They’re also shipping your products for you, right? In those cases, you do not need to create a shipment [inaudible] within that [inaudible]. However, it is helpful to have something you can do a bill of sale to simply recognize that revenue as well as document the inventory within certain locations that you might have set up. At that stage, the integration will reach out to Amazon and pull all of the Amazon FBA transactions which have been shipped and load them up in [inaudible] as invoice [inaudible]. Again, the key thing [inaudible] to bypass the fulfillment stage is by creating an invoice. Again, there’s no point creating a sales order because you do not need to fulfill this transaction. However, if there are certain cases where your business process dictates that a sales order absolutely must be created and you are comfortable creating the fulfillment [inaudible] on your own or through alternate means, that’s perfectly okay. We have options within the integration to bring FBA transactions into NetSuite as a sales order or as cash sales as well. Again, the preference would always be NetSuite invoices. The same mapping exercise can be repeated out here. Where you see the same cables, you will see similar fields, but again, it will be slightly different because they do unique NetSuite record types as well. On the configure FBA side, you’ll notice the same dropdown which allows you to choose the NetSuite record type that was being recorded. And at the same time, you’ll the see the same fields or the same layout for the remaining set of things. For example, shipping, general order management, and then customer management. All right, so in this process, we start out with an Amazon order. Go ahead and create a NetSuite invoice record and pause out there again. This is typically where the two processes merge. On the MFN side of things, we had an open invoice. On the FBA side of things, we have an open invoice, right? These open invoices are now ready to get paid and settled out. So we will now go ahead and talk about how these reports or payments can be settled through the settlement flow within the integration. Again, a key thing to note is that we are still talking about transactions on a whole. At a slightly later stage we will talk about product management and inventory management as well, okay? Now, in terms of the Amazon report [inaudible], I think everyone knows that you get paid every week or every two weeks in this case. And at that point of time, the integration provides you two options. The first option is where you download the report from Amazon and load it into the integration. The second option is where you have the integration pull the report directly from Amazon and process the remaining steps. Again, the latter one being more automated is the ideal scenario for most merchants. Now as part of that process, our steps would involve bringing that Amazon report and loading it up into NetSuite. We will store the data in NetSuite as metadata or as functional data for the remaining steps. We will still talk about that open invoice and come back to that right now, but let’s say there was an open invoice available and on the Amazon report we had a payment against that invoice. We will load the payment information and create a NetSuite payment record against the [net speed?] invoice, thus marking the transaction as paid. If there happens to be any kind of return event on the Amazon site, we will also open up a credit memo against that invoice and close it out [inaudible] by creating a customer refund. Again, the reason we do that is because there’s no open liability for you. Amazon already completed that. You are simply recording those events after the fact. Once all of these payments and refunds or credit memos have been created, we will go ahead and update our report in [net speed?]. And again, that report is based off certain custom records we create and is designed to serve as a replica for your Amazon settlement summary that you will otherwise see on the [inaudible] central portal. Our goal is to enable you to have all this information within NetSuite directly. Okay, let’s take a moment out here and just understand the sequence of events again. The integration goes ahead and pulls in the settlement reports from Amazon and loads them into NetSuite as metadata. Let me just give you a quick glance at what that looks like. Now, in this case, we’ve got a custom record with a bunch of records that were created at some point of time. You’ll notice that there is some color coding out here as well. So if something is red, it means that it’s received an error at some point of time. You can obviously change that, apply different types of filters out here as well. And we will change it to different events or other different colors. This is a result of the metadata extraction. This information will be sitting here and then be used to create payments and refunds within NetSuite. Let’s say that we had a particular transaction, this one, that was part of the settlement report. We will go ahead and find the transaction within NetSuite, so let’s say [inaudible] the NetSuite invoice record and go ahead and create a payment against it. Once a payment has been created, it will be up for the same amount. So let’s say Amazon said the transaction was $300. Your NetSuite invoice and sales order and invoice also read $300. Your payment also reads $300. If there was a refund, it will also be for the same amount. However, in these cases, there are certain Amazin transaction fees that are applying as well, administrative fees, and fees of every kind. So through an alternate step, we will go ahead and create a journal entry to deduct those fees from your accounts. Now, the advantage of this journal entry is that you can choose each Amazon fee type to hit a specific NetSuite account let me just show the quick interface out here to paint a better picture. There’ll be certain transactional fees. So for example, refund commission is being deducted from refunds payable. Another fee, let’s say commission, is being deducted from– I don’t know– let’s say duty expense. Again, not accurate at all, but let’s just put that in for now. Likewise, you’ll have more options to handle nontransactional fees as well. So examples of nontransactional fees would be warehouse prep, storage fee, disposal. And then you can point those to separate NetSuite accounts as well. Now at the end of this process, let’s say $40-odd that were taken from the 300 would then be accounted for as part of the settlement process, and you will be left with 260 net at the end of the settlement process. Again, this process would only occur once Amazon releases the final data so that’s kind of I believe the invoice [inaudible] recommend that you create any payments against it. We will handle the entire reconciliation piece of it. Coming back into the transactions that we created on the NetSuite side, this is all pretty interesting. Let me just go ahead and click on one of these, and you’ll see all the different pieces of data that are available as part of this. So this is an individual order for a particular order number, and as we go along the page out here, you’ll see information like the total fees and the net revenue amongst a few other fields. The key thing to recognize right here is the total fee and then the net revenue. So when we do create the journal entries for you, we will deduct the 13.05 again in an aggregated format from your NetSuite [inaudible] account. Along with that, you do have the option to see SKU level information. You’ll be able to see the different fees that were part of that transaction, and you also have the ability to roll this up into a report level. So if I go one level up and I see something called as a settlement summary [inaudible], I will see all the fees that were aggregated against that report. So this is the equivalent of your Amazon settlement summary now living within NetSuite. What’s really cool is that we’ve also created a center so your accounting team or your other teams do not need to jump around through too many hoops, and they can definitely get [inaudible]. If there’s any kind of trouble, one of the things they should look out for mainly any kind of unapplied payments, any kind of unapplied refunds, or anything else that shows up within this list which is probably [inaudible]. At the same time, you’ll see a list of all the fees that were applicable against that particular report and then obviously aggregated across all the transactions. If there were any additional nontransactional lines on your report as well, we will go ahead and display them out here for you. Classic examples would be the [inaudible] or any kind of FBA disposal fees that may apply [inaudible]. All right. So that does talk through the entire settlement process. You started out by having all those on the Amazon site, but this is typically how you would get to recognizing what your revenue was with the NetSuite. And then at the end of this process, you have all the payments posted, you have all the fees accounted for as well. And that concludes the transactional setup flows within the integration. Now the other thing that we can talk about is the product management. So you do have options of listing products in Amazon using NetSuite as your item master. Again, depending on the categories that you sell in, we do have a few options for you in terms of the mappings. I’m going to simply go ahead and a click on the mapping to give everyone a quick idea, and while this loads we can talk about what really happens. When you designate a particular NetSuite item eligible for Amazon by clicking a couple of fields and buttons that we will set up for you, we will go ahead and send this data out to the Amazon Seller Central side of things and also update them from time to time. The key thing to note out here is that if the listing is already active on Amazon, it’s very likely not going to accept any changes, but it will add you in as a seller against that product. So again, making sure that you are able to load the items without being a valid seller for that particular product and from there, if you are loading your own products which are their own registered brand name and nobody else can sell them, that’s even better. You get to control all the data coming out of NetSuite. Again, Amazon is rather picky, so they do want you to go through some of their own guidelines. And that’s directly something we’ll walk users or merchants through during the implementation stage of this [inaudible]. But again, Amazon does very strictly control the data and the type of data, the format, and also the spacing, sizing, and whatnot, so. We take care of the logistical pieces, but you need to provide the data to us. If you have multiple categories that you sell on, you’ll notice on the left that there’s a section out here for, again, categories where you will see that I’ve clicked under clothing. Let’s say that I want to say merchants name comes from the NetSuite field called brand or manufacturer. Well, manufacturer [inaudible] in this case, just to make it quick. I can simply click on the drop-down and identify the field similar to what we’ve seen in the previous mapping interfaces for this product. If I want to add more categories, I can click on the add category button at the top right and I’ll see a list of the categories that are available on the Amazon site. Let’s say I want to work with computers. It will give me a subcategory to pick the type of computers or computer products that I’d like to sell and let’s say it’s keyboards. I can simply hit add category and it will give a confirmation that we have successfully added the Amazon category as well as the subcategory at that stage. And you will see the unique mappings that are available for this one. So that’s it, and computers and clothing both had a brand. Each of these would now have their own feeders to run off. So that definitely makes it a lot easier when you’re selling products which may vary in size across two different categories. Because the size of a television or the size of a shirt may definitely have different parameters. Once you’ve got these products loaded up in Amazon, I go through the integration. I have to do all the processes that you might be learning right now. The next stage is to make sure that you update the inventory, where we will go out and source the inventory quantity available across one or multiple locations within NetSuite and send them over to Amazon for you. Again, this can also be running as fast as every 15 minutes, or you may slow them down as well. Again, we do recommend running this as frequently as possible to make sure that your quantities are accurate on the market list. If at some point of time, you think that you’ve got multiple [inaudible] channels and Amazon showed [inaudible] preference or having some buffer stock, that’s all easy to bake in. We still [inaudible] for any data going out of NetSuite to Amazon, we still deploy or leverage the user’s NetSuite saved searches. So you do have the option of modifying, or rather, setting up a formula within the saved search that gives you the right quantity that eventually needs to be sent over to Amazon. From there, you have the option of running pricing updates as well, so let’s say that you go in on a weekly basis and update the pricing within NetSuite. We will go ahead and push those out to Amazon as well, okay? In terms of frequency, again, as frequent as every 15 minutes. If there are certain cases where folks would like to run these flows or transactions sooner than 15 minutes, I’d like to say that our platform supports it, but it might be placing an unnecessary load on your NetSuite system. I would recommend chatting with your NetSuite consultant or your legal consultant at that stage, to get a better idea of what room you have out there. Alright, moving on from here, we’ve spoken about transaction management. We’ve spoken about product management. But now, the other pieces– delving deeper into the [FDA?] world. We’ve talked about sending products to Amazon, or effectively shipping them and managing your inventory. We’ll start out with something called as the shipment flows within the integration. It’s available as an add-on to your integration, where we will source or identify NetSuite transfer order, which goes to a generic location of your choice. And if that’s the one configured within the integration as well, we will [inaudible] Amazon. At that stage, we will take that original transfer order– let’s say that there were five unique products on it, each with varying quantities. We’ll take that out to Amazon. Amazon will provide a confirmation that the first two products, they go to Vegas. The next three products go to Salt Lake City or I don’t know, Chicago, wherever else they feel like. Amazon very strictly controls this information, and at that stage, they will come back into NetSuite, close out the original transfer order that you created, and create additional transfer orders with those individual shipping addresses that Amazon is expecting. Now if you choose to accept their instructions or their directions, you simply proceed by shipping out the transfer order, at which stage we will go ahead and let Amazon know that it should be expecting your product. If you are not interested in completing that shipment, you can simply cancel it out or just ignore it altogether. Once Amazon does receive the shipments, we will come back into NetSuite and create an item receipt against the transfer order. Now, that item receipt will reflect the quantity that Amazon provided and then from that, you’ve got your accurate count would be Amazon’s quantity and on the NetSuite side of things as well. On our day-to-day management, we’ve got another section out here which allows you to manage the inventory adjustments that Amazon makes. So let’s say that somebody’s got one of your products and happens to butterfinger that and drop it or it gets run over by a truck or something else. And again, Amazon will log in and make the adjustment. We’ll come back in the next week and do the same thing. So we’ll go ahead and create an inventory adjustment for as well. All right. So that does conclude, again, your inventory management. We have a new feature coming up for return management. It’s still in the works, probably a few months away, but if that’s an additional use case that you’d like to accomplish, please do reach out. We have concluded all the elements, or rather, the flows within the integration. I’ll quickly cycle through some generic management options within your integration leading to some more options available for working with Amazon and then hand this back to Ebru. Now, in terms of all these flows that are running, we do have a dashboard to give you an idea of what’s running at what point of time and how long it takes as well. And the key thing is to make sure that there aren’t any errors. If there are any errors, you will see an error message sitting around you and at the same time, you have the option to be notified. Quickly, segueing into users, you no doubt hear that we’ve got account owners, we’ve got account managers, and then there’ll be a different level of permissions for account monitors, where folks can simply view but not make any changes to the integration. However, each of these user types can set up their own notifications if there is an error. Again, these users can also set up notifications for unique or other different combinations of flows. So let’s say, for example, in this case, I would like to be notified for a certain set of errors. Right? I’ll click into the notifications tab [inaudible]. Click on the drop-down, let’s say the Amazon FBA, or the NetSuite order, and flow did not work. Or did not [take?] NetSuite. I want to be notified of this. If I were to hit save, it will send me an email every single time there is an error. Again, it’s great to be notified because this is truly otherwise a set it and forget it indication. It will notify you of the fact that there is an error. We do not take the data outside of our platform. And then you can log in and review the error message and resolve it as you need to. All right. Apart from that, I think a few key things to cover, as well, is the overall tax management for the situations where Amazon is handling the market-based tax calculations. At that stage, we will load the order into NetSuite, or rather order the invoice into NetSuite for you without any taxes. Again, the understanding is that Amazon did all the remittance for you. You did not need to load the order tax within NetSuite because you did not enter the either. All right. Moving on from that, I think a quick thing to show out here is that we do have a bunch of other options within the integration platform as well. You’ve got a ton of Amazon use cases, one with Seller Central. Another where Amazon fulfills your products or non-Amazon orders for you you’ve got Vendor Central, and you’ve got probably half a dozen other Amazon, FBA use cases. So as a platform, we do support pretty much all of those. Today’s conversation was mainly geared towards the conversations we had, rather than [inaudible] types we covered in terms of transaction management, product and pricing management, and then shipping your products and managing the inventory of them [inaudible].I think it’s a great point for me to stop. And I’d like to see if there are any questions, maybe hand this back to [inaudible]. If there was anything else to cover? All right. I actually do see some questions coming in. The first one is, is there a list of fees that Amazon provides? I’m sure there is. We have a quick list on our side, but I think it would ideally be best if you do a quick Google search and check [inaudible] like an Amazon fee types, and you’ll definitely get something. If not, you can always look at the integration and see the drop downs, and see what we offer. A quick heads up. If Amazon does add something new, we’ll be on top of it as well. I think the next one is, MFN [inaudible] transactions with regards to buying and purchasing the shipping labels. We did not discuss that. However, if that’s something you are interested in, please do reach out. Again, the premise of this is, Amazon does expect you to purchase a certain number of labels from them for Prime orders of Prime shipping. And if you would like to automate that, please do reach out. We have a couple of solutions available. It might be an overkill to discuss that today. But we can definitely cue it up for another session. [inaudible] expect to hear from. Okay, great. Thank you, Mannan. Can you see my screen? Yes, I can. Okay. Great. So yeah, to wrap it up I would like to bring up a customer story first. So Perfect Keto is one of our customers, and they’re a direct to consumer brand. And they provide keto supplements and snacks through Amazon and their own Shopify store. So they saw exponential growth within their first year of operation. And so they ended up spending a little time on manual activity to export transactions from Amazon and Shopify and then run reports for sales and inventory levels and month end financial. And also, they had an unreliable inventory management system for managing their 3PL warehouse. So to improve their processes, they adopted Netscape for finance and inventory reporting. And also they automated their key order to cash business processes with [inaudible], Amazon integration app, and also Shopify integration app. And in addition to those, they built custom integrations between Netscape and their 3PL warehouse. And as a result, they gained real-time visibility to their sales orders, inventory system, and improved their inventory and [inaudible] planning, as well as business decision-making through accurate data. And they were able to reduce closing times by two-thirds. And they were also able to significantly save time and costs by eliminating manual processes, and not having to hire external contractors and so the team basically got back 10 to 15 days a month. That was previously spent on menial task, and also in addition to that, they spent like three to four thousand dollars a month that were previously spent on contractors. So if you’re interested in learning more about this customer stories, there is actually a case study on this available on our website. So you can download it, and read it, and also you can contact us to ask about it, and so we also have some other webinars coming up. These are available again on our website at You can basically go to resources and visit the webinar’s link. So one webinar we have coming up is for SAP Ariba Network, and NetSuite’s integration. So in this webinar we will have our customer, Amika Mobility, and also SAP Ariba co-presenting. So if you are interested, please sign up through the website, and now we will be taking some questions. So if you have any questions, please type them in the chat window. So here is one question, Mannaa. So doesn’t Inventory Sync support NetSuite inventory items and kit items? Is that something you can answer? Yep, definitely. So yes, that is the option of thinking kits from NetSuite as well. Again, Amazon doesn’t recognize kits, so what we do is we take the lowest quantity across your kit components, and as you advance the level or the highest number of kits you can make with all components, and send that out to Amazon. Okay, great. So there is a question asking, “Will this webinar be available future review?” Yes, so we will share the recordings with everyone after today’s webinar, and then– so another question is, “Do you support international Amazon store?” And I can take this one. So currently we support obviously the US, Canada, Mexico, UK, Spain, Italy, Germany, France, Japan, Australia, United Arab Emirates, and we recently started supporting Netherlands. And another question, “How frequently can I download order from Amazon?” Can you take this one, Mana? Yeah, definitely. So you can get the orders at the net speed again as frequently as every 15 minutes. I think if there’s no need to bring it in that frequently, we suggest not taxing the NetSuite system, and bringing every hour, or every couple of hours, but it all depends on you, use case and your remaining steps from that. Okay, great. So another question is, “Is it possible to integrate Amazon with an application other than NetSuite? Yes, I can take this one. Of course, you can technically use our integration platform to connect Amazon to any other application, as long as the other application has level of connectivity with universal connectors such as HTPPS, STP, [inaudible] API, etcetera, and but we see most of our customers, their interest is in integrating Amazon with ERP or accounting systems. So NetSuite, Acumatica, Microsoft Dynamic, and QuickBooks are some of the popular use cases. And another question is, “How do I get Amazon to fulfill my website orders?” Can you answer this one Mana? Yeah definitely. So there is an option where again it’s part of another integration that we offer where you can take non Amazon transactions, and send Amazon a request to fulfill them for you. Most [inaudible] do that with their website or with new brands if they’re starting out, and they simply don’t want to handle the hassle of inventory [inaudible] and that stage when Amazon does fulfill the transactions, we will come back into NetSuite and create an item for fulfillment against that sales order as well. And then again, the fulfillment [inaudible] can be sent out to the system of origin, wherever it came from. Okay. So I think we’ll take a few more questions. So if you have any, right now is the time to type them in to the chat window. So one question is, “Do you have integrations for Amazon [vendor central?]?” And yes, we do. I mean, you can build integration again through our integration plus form, and we have EZI templates available, which are used by many of our customers to build integrations between Amazon vendors and NetSuite. And let me see here. “In addition to Amazon, do you have a solution for eBay stores as well?” Yes, we actually have an out of the box integration app connecting eBay with NetSuite similar to the Amazon NetSuite integration app, and you can review it on our website, and also you can contact us and we would be happy to share more information with you. And another question is, “Who do I reach out to further discuss about Amazon’s fulfillment?” Yes, so basically you can email us at [email protected], or simply visit our website. I think that’s the fastest option, and you’ll see a contact form there. If you would just type your request there, someone will get back to you immediately to provide you more detail. And let me see. I think we answered all the questions. So that does it for today. So yeah, like I mentioned, you can visit our website, contact us through our webforms, or just email us at [email protected], and we are interested to hear about your integrations, and your challenges with automating your e-commerce business processes. So please feel free to reach out. Thank you very much for joining us today, and enjoy the rest of your day. Bye