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ServiceNow- Salesforce Integration Template

Integrate ServiceNow and Salesforce for a complete view of your customers and project statuses.

Primary Business Process

ITSM

Customer Support

Business Categories

ITPA

Applications

Salesforce

ServiceNow

Prebuilt ServiceNow – Salesforce Integrations

Sync accounts, cases, contacts, and contract data between ServiceNow and Salesforce. Prebuilt flows automatically synchronize incident data between the two systems, ensuring that your information remains current and accurate whenever an incident is created or updated.

Included Flows

This integration flow syncs Salesforce accounts as ServiceNow companies.

This integration flow syncs Salesforce cases as ServiceNow incidents.

This integration flow syncs Salesforce closed cases as ServiceNow closed incidents.

This integration flow syncs Salesforce contacts as ServiceNow users.

This integration flow syncs Salesforce contracts as ServiceNow contracts.

This integration flow syncs ServiceNow cases as Salesforce cases.

This integration flow syncs ServiceNow incidents as Salesforce cases.

New Users:

Try Celigo’s platform for free. With the trial, our core features are free forever. Unlimited flows are free for 30 days. No payment information is required.

Returning Users:

Log in to the Celigo Marketplace to download this template.  

Integration Features

Accelerate digital transformation across the entire organization with scale, reliability, and governance.

Prebuilt Integrations

The Celigo Platform provides a comprehensive library of prebuilt integrations with built-in best practices, drag-and-drop features, AI, and machine learning.

Robust Development Tools

A purpose-built, easily accessible developer interface provides robust capabilities for technical users to build complex integrations.

Error Management Tools

AI and machine learning-enhanced error management tools include dashboards, detailed error messages, alerts and notifications, auto-resolve, and autonomous recovery tools.

Integration Orchestration

Set up multiple imports and exports as part of a single integration flow. Orchestration supports complex processes that require data coming from, and going to, multiple sources.

User-friendly UI

Approachable user experience for business users so they feel confident creating and managing automations to fit their changing business processes.

Javascript Hook

Fully self-contained, self-service extension points for complex flow logic allows for more sophisticated integration templates.

Celigo Support

Need help? We have you covered.

Accelerate your integration and automation journey by exploring Celigo’s library of resources and self-paced training courses.

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Celigo University

Celigo University offers a variety of self-paced interactive learning modules.

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Community

Connect with our community to troubleshoot problems and discuss Celigo’s best practices.

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Documentation

Explore Celigo’s  extensive library of product tutorials and technical documentation.

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Help Center

Have a more specific question?  Please fill out a ticket to get in touch with our support team.

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