Kelly Rainford
MIS Manager
HighJump
Customer
HighJump
Industry
iPaaS, Software, NetSuite
Headquarters
Johnstown, Colorado, USA
Products Used
About
Background
The Challenge
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The Solution
Kelly quickly found that integrations built on Integrator.io could be adjusted to her needs. The first flows that were built threw a lot of exceptions that had users feeling like they were missing out on data. It turned out that the data flows were actually working fine; the “errors” were merely data quirks between Hubspot and NetSuite. For example, most of these errors were duplicate records, which NetSuite CRM allows but Hubspot does not. However, the sheet number of errors did impact the user experience, so Kelly needed to customize her integrations to put these quirks into different buckets and increase user visibility.
With the help of Celigo’s technical support team, Kelly and her team were able to easily redesign the flows to fit these needs. The ability to customize flows with Integrator.io really shined through; one integration flow saw a 90% reduction in errors. Kelly appreciated the assistance she received when redesigning the flows to her exact requirements. “Celigo’s team did a great job,” Kelly remarked. “We’re very happy.”
Bottomline
HighJump is currently working on expanding their use of Integrator.io to integrate Salesforce with the rest of their systems. HighJump’s European offices autonomously shopped around for other iPaaS solutions and independently came to the conclusion that Celigo was the best choice for their needs. “It was great to learn that the tool that I prefer using holds up for them,” she said. “Moving forward with something that I already know and love saves us the learning curve.”