Technical Writer

Hyderabad, India

Celigo offers integration solutions that enable applications to work together as one, in a way that is easy and simple. Over 1,500 companies rely on Celigo to synchronize data, automate processes, and streamline operations by integrating their cloud applications. Celigo’s integrator.io iPaaS platform offers a simple and powerful platform through a guided user interface, integration templates, and other tools that empower both business users and IT to easily integrate any cloud applications. Built on integrator.io, Celigo also offers integration apps – a suite of prebuilt, fully managed integration applications for popular cloud applications including NetSuite, Salesforce, Shopify, Amazon, Zendesk, and many others.

Job location - Hyderabad, India [Full-time]

Scope of Role:

At Celigo - 

  • you’ll help us document our great iPaaS platform, integrator.io, with a focus on our integration apps and templates that run on that platform. 
  • We’re building a future where you’ll be able to integrate any data and are currently used by over 2000 customers. We’ve been growing quickly and have a high ARR growth. 
  • We’re looking for an individual with high-tech aptitude who loves digging in to understand how applications work. 
  • You’ll join a great team and work collaboratively with developers, QA, product managers and usability experts to make our products easier to use and provide the front line of “self-service”. 

Key Skills:

  • Excellent written communication skills in English and keen attention to detail
  • Posses a portfolio of great docs you can share with us
  • 4-6 years of experience in technical writing, preferably creating software user and developer guides and API documentation 
  • Ability to easily juggle and hit deadlines on multiple assignments, prioritize your work and keep stakeholders updated on statuses.
  • Ability to quickly grasp complex technical concepts and make them understandable in user-friendly text and diagrams. We have non-techies for our integration apps, but techies for our platform, so understanding how to speak to both of these audiences and make things easy and engaging, is essential
  • Technically proficient enough to dig into our product and not only understand how it works, but how to use it yourself
  • Really curious and passionate about learning new things
  • Graduation in related technical field
  • Basic understanding of HTML, CSS, JSON, XML, JavaScript, and server protocols
  • Self-motivated and not afraid to take on new challenges 

What would you do, if hired?

  • Work with product managers, developers, and QA to scope and define user-facing documentation projects
  • Write clear and concise user-facing documentation that simplifies technical concepts into easily digestible content
  • Review and edit documentation drafts from internal stakeholders
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Seek feedback from internal and external stakeholders on our documentation and recommend changes
  • Conduct research and discuss with technical specialists
  • Create and maintain the information architecture
  • Produce high-quality docs that meet standards and is audience-appropriate
  • Write easy-to-understand user interface text, online help and developer guides
  • Create product tutorials 

Why You’ll Love It Here

  • We are solving a really hard problem that affects almost every business on the planet: integrating cloud apps. 
  • You get the best of both worlds: a startup opportunity at a company that has already established itself in the market with over 2000 happy customers.
  • You’ll have the opportunity to make a significant contribution to the company as well as the iPaaS industry as a whole.
  • We’re at an exciting crossroads as we re-imagine the integration and iPaaS space. This will take teamwork, creativity, strategic thinking and a willingness to advance the market.
  • We offer a strong benefits package, fully stocked kitchen, snacks, and many other perks.