Kristie ConnerDirector of Product Marketing
Sarah KyoContent Specialist
The first blog post in our Automation for Growth series introduced the solution for growing companies who are dealing with SaaS sprawl: integrating applications to better automate their business processes. In this article, we’re going to dive further into one major obstacle on your journey to becoming a connected enterprise – fragmentation – and the best approach for preventing it.
The Cost of Fragmentation
First, let’s recap one of the critical “why” questions that many companies face: “Why automate for growth?” When your company is trying to reach its next stage, automating your processes with SaaS apps can lead to better, faster outcomes. Nowadays, SaaS usage is accelerating with 25% of IT leaders saying their companies are SaaS only. This percentage will likely increase to a vast majority within five to 10 years.
On one hand, SaaS apps replace legacy technologies and streamline manual efforts. On the other hand, managing multiple applications across the company can potentially lead to fragmented processes.
Fragmentation is the result of business processes becoming broken because various teams have their own systems of record. For example, a typical quote-to-cash business process can involve different roles across sales and finance that use CRM, ERP, billing, and CPQ softwares.
The key data needed to make quick, informed decisions are inaccessible because they are siloed in these disparate apps. This issue can cost scaling SaaS companies their ability to stay agile in a competitive business landscape.
The Benefits of iPaaS
To prevent fragmentation and properly automate your processes, it all starts with integrating SaaS apps across the whole enterprise. While organizations can utilize a combination of integration approaches, an integration platform (iPaaS) is ultimately the best overall option for your maturing company.
Like we mentioned in our first blog post, the right iPaaS enables your organization to quickly integrate your applications with pre-built integrations and flows while also offering advanced developer features for customization based on your business requirements.
Here are four key strengths of an iPaaS:
- Agility: Your team becomes more flexible to act on available intelligence when they use this customizable platform instead of approaches designed for narrow use cases.
- Data Integrity: By moving away from manual processes, you’ll reduce reduce the likelihood of redundancy and errors while ensuring your data safely reaches its destination.
- Efficiency: This platform is designed to handle a high volume of requests, supporting your maturing company’s productivity.
- Visibility: From a more centralized vantage point, you can monitor your integrations, manage any errors, recover from them, and resolve issues.
Integration Solution for Growing Companies
An iPaaS is a powerful tool for addressing fragmentation, but not all iPaaS solutions are the same, though. As an example, some focus on centralizing all integrations with IT, while at Celigo, we believe today’s world requires a more balanced approach. That’s why our next-generation iPaaS gives IT the tools for customization and handling overarching complexities while empowering business users to solve their unique use cases.
Based on our experience and by working closely with our customers, we’ve developed pre-built integrations and over 190 connectors with leading SaaS apps to help companies get started. Plus, we’ve created guides and roadmaps for business process automation to support our customer’s needs.
Some of the most successful and innovative organizations are striving toward what we call the Empowered Stage. This is where companies really begin to focus on decentralized integration, enabling all teams to create and manage their own integrations.
In our next blog post, we’ll take a deeper dive into how you can use our Integration Maturity Model to determine your company’s current stage and build an integration roadmap for the future. In the meantime, check out the eBook, Automation for Growth: Using Integration as a Competitive Advantage, for more information about fragmentation and iPaaS.