Extended Support Hours

Extended Support Hours


We’re pleased to announce that we have extended support hours for customers on the Preferred and Premier Customer Success Plans.

Weekly Support Hours*

  • US Eastern Time: Sunday 7:00 PM to Friday 8:00 PM
  • US Pacific Time: Sunday 4:00 PM to Friday 5:00 PM
  • Greenwich Time (UST): Sunday 11:00 PM to Saturday 12:00 AM
  • Australian Eastern Time: Monday 10:00 AM to Saturday 11:00 AM

Weekend Support Hours for Urgent Issues*

  • US Eastern Time: Saturday 11:00 AM to Sunday 8:00 PM
  • US Pacific Time: Saturday 8:00 AM to Sunday 5:00 PM
  • Greenwich Time (UST): Saturday 3:00 PM to 12:00 AM
  • Australian Eastern Time: Sunday 2:00 AM to Monday 11:00 AM

*These hours are only applicable for customers on the Preferred or Premier Plans and excludes US Holidays.

Learn More About Customer Success Plans


By |2019-06-19T11:39:42+00:00November 7th, 2018|Categories: News & Events|

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