On the lookout for a NetSuite System Administrator? Need someone who knows NetSuite really well to create specific reports or import a marketing list? The Celigo Virtual System Administration (VSA) is a service tailor made for outsourcing your NetSuite maintenance--a cost effective way to outsource your NetSuite needs to the experts, and not have to hire an internal full-time resource, or burden an existing employee with more responsibility. We are confident in our belief that we can do more for our clients for less with this model. Benefits NetSuite Expertise: We focus a 100% on NetSuite, and our consultants have performed hundreds of NetSuite implementations We stay abreast of all the latest changes, and know all the workarounds Faster Turnaround: Since we know the product really well, we can solve problems faster Benefit From Software-as-a-Service (SaaS): Given that NetSuite is available via a browser, we can be just as effective in a virtual environment as being in the same office.

We maintain NetSuite, so that you can focus on running your business The virtual system administration offering from Celigo was a perfect match for us. We were able to immediately utilize experienced NetSuite resources to administer our account and maximize our use of NetSuite. In contrast to a traditional customer support approach, they actually log into your account and implement our requested features, with complete visibility throughout the process through their NetSuite based customer service application. We found this approach to be more productive and cost effective than training an internal employee. - Steve Woo, Vice President, Americas Sales Operations ViewSonic Corporation

Features

• More Than "Traditional" Support: Traditional support only goes as far as providing a solution to the problem, not actually fixing it. Our service is a middle ground between typical support and professional services; it includes making changes to your NetSuite account directly, including planning and tracking phased introduction of enhancements, and implementing additional modules of functionality.
• Understand Your Business: We spend a significant amount of time initially learning your business so that we can be more effective in the long term. Our focus is not just on showing you how to use NetSuite, but how NetSuite can be used for your business.
  
• Tracking System: We use Celigo’s Support Case Management module (our instance of NetSuite) so that clients can track their cases. This is typically used to track questions, issues, and enhancements; as a result, this feature provide the mechanism to track SLAs.
• Assigned Lead Consultant: This individual will be a "project manager" and does most of the work. They may pull in other resources for specialized work, and may have an additional backup consultant.

Engagement Model

We offer the following two engagement models:

• Retainer Based: Includes a pre-defined number of hours per month. This model offers the highest level of service and the most cost-effective pricing.
• T&M Based: Pre-purchase a block of hours that can be used on a as-needed basis.

Contact us for more details.