Typical Client Requests

Celigo's clients come to us with the following types of NetSuite requests:

• NetSuite Questions: Typical "how-to" questions on the general usage of NetSuite from the end-user perspective, such as how to configure a dashboard or create a custom KPI.
• NetSuite Issues: Help resolve issues when NetSuite is not functioning as intended.
  
• NetSuite Enhancements: Minor enhancement requests that would improve functionality of an existing standard or customized feature.
• Utilization of NetSuite Features: Implement new or unused features through the setup of standard NetSuite functionality or customization of new and existing functionality.
• Extensions: Extend or customize the NetSuite platform to go beyond its out-of-the-box capabilities. This can be extending NetSuite to expose information from another system or simply implementing workflow that reduces manual processes and the errors that inevitably accompany them.

Celigo's Engagement Model

Since each client has unique needs, resources, and abilities, we offer a variety of engagement models.

• Fixed-Price: For implementations, enhancements, or extensions that have a well-definable scope, Celigo will estimate and propose a fixed-price, fixed-time project.
• Retainer: For clients who need a NetSuite consultant to understand their business and help them resolve specific issues enhancements. Includes a pre-defined number of hours per month. This model offers the highest level of service and the most cost-effective pricing.
• Time & Materials: Most appropriate for clients who aren't sure how much help they need or when requirements aren't easily defined and scoped up front.

Contact us for more details.