General
Mac’s timezone and NetSuite’s timezone must be the same
Your Mac’s timezone must be the same as your NetSuite account’s timezone. Therefore NetSyncX is incompatible with the Set time zome automatically using current locationfeature found in System Preferences > Date & Time > Time Zone.
Restore from iCal backup is not supported
The calendar event data which is sync’ed to iCal is a subset of the event data in NetSuite. As the data saved in the backup is incomplete, restoring from the backup may lead to unexpected data loss in NetSuite. Always perform a Reset and Full Sync after restoring from iCal backup.
Event Sync in NetSuite
Check the “All day event” box for all-day events
When creating all-day events in a NetSuite calendar, you should always check the “All day event” box rather than manually setting the start and end times. This ensures that the event will be correctly displayed as an all-day event.
Last day of month is unsupported
The complex recurrences supported by each application do not map exactly to each other. For monthly recurrences, selecting The last <day> of every <period> month in NetSuite is unsupported, and for yearly recurrences, selecting The last <day> of <month> in NetSuite is unsupported, as the Mac does not support such recurrences.
Event Sync in iCal
Events must start and finish on the same day
iCal allows you to create a single event starting on one day and finishing on a different day. However, NetSuite does not support this type of event. Instead, either create a recurring event or individual, separate events in iCal before synchronizing to NetSuite.
The event date and start date of a recurring event must be on the same day
If the recurrence is “The first Friday of every month,” the event itself must be on the first Friday of any month.
A recurring event must have only a single recurrence
An event with multiple monthly or yearly recurrences is unsupported. A monthly recurrence can’t be on the 5th and 10th of every month, it can only be on either the 5th or the 10th. A yearly recurrence can’t be on both June and July of every year, it can only be on either June or July.
Always specify an end date
Recurring events in iCal must always specify an end date rather than a number of times the event should occur.
Do not modify an event’s attendees
NetSyncX only supports one way (’NetSuite -> Mac’) synchronization of attendees. It does not support the modification of an event’s attendees in iCal.
Contact Sync
Retrieval of Contact Categories requires CRM Lists permission (view level)
You need to be logged in to NetSyncX with a role that has the appropriate privileges. This error is displayed with some standard roles, such as the Sales Person role. It can be addressed by asking your administrator to add the CRM Lists permission (view level) to your role.
