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	<title>Celigo Help Center</title>
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	<link>http://www.celigo.com/help</link>
	<description>On Demand ... Simplified</description>
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		<title>Updating the CloudStorage Version</title>
		<link>http://www.celigo.com/help/cloudstorage/setup/updating-the-cloudstorage-version/</link>
		<comments>http://www.celigo.com/help/cloudstorage/setup/updating-the-cloudstorage-version/#comments</comments>
		<pubDate>Wed, 07 Jul 2010 00:06:39 +0000</pubDate>
		<dc:creator>jkelly</dc:creator>
				<category><![CDATA[Setup]]></category>

		<guid isPermaLink="false">http://www.celigo.com/help/?p=3240</guid>
		<description><![CDATA[When a new version is released, you may need to update the bundle to get the new features. To update your version: Go to Setup &#62; Customization &#62; Install Bundle &#62; List, and click Update next to Celigo CloudStorage File Browser. On the next Preview Bundle Update screen, Select “Update and Preserve Data” option under [...]]]></description>
			<content:encoded><![CDATA[<p>When a new version is released, you may need to update the bundle to get the new features. To update your version:</p>
<ol>
<li>Go to <strong>Setup &gt; Customization &gt; Install Bundle &gt; List,</strong> and click  <strong>Update</strong> next to Celigo CloudStorage File Browser.</li>
<li>On the next Preview Bundle Update screen,  Select “Update and Preserve Data”  option under the action column. Click <strong>Update Bundle</strong> to complete the process.</li>
</ol>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Downloading and Installing</title>
		<link>http://www.celigo.com/help/cloudstorage/setup/downloading-and-installing/</link>
		<comments>http://www.celigo.com/help/cloudstorage/setup/downloading-and-installing/#comments</comments>
		<pubDate>Tue, 29 Jun 2010 00:52:07 +0000</pubDate>
		<dc:creator>jkelly</dc:creator>
				<category><![CDATA[Setup]]></category>

		<guid isPermaLink="false">http://www.celigo.com/help/?p=3100</guid>
		<description><![CDATA[Before installing Celigo CloudStorage, please contact us with your account number so that the installation bundle can be shared with your NetSuite account. To find your NetSuite account number, go to Support &#62; Customer Service &#62; Contact Support By Phone in your NetSuite account. The account number shows in the pop-up window. The following is [...]]]></description>
			<content:encoded><![CDATA[<p>Before installing Celigo CloudStorage, please contact us with your account number so that the installation bundle can be shared with your NetSuite account. To find your NetSuite account number, go to<strong> Support &gt; Customer Service &gt; Contact Support By Phone</strong> in your NetSuite account. The account number shows in the pop-up window.</p>
<h2>The following is required from the client (pre-install):</h2>
<ul>
<li>Administrator credentials to the NetSuite account.</li>
<li>AWS Access Key ID, and AWS Secret Access Key</li>
</ul>
<h2>Installing the Celigo CloudStorage File Browser Bundle:</h2>
<p>To install the bundle for Celigo CloudStorage File Browser for NetSuite:</p>
<ol>
<li>Log in to NetSuite using the Administrator role, and then go to <strong>Setup &gt; Customization &gt; Install Bundle</strong>.</li>
<li>On the Install Bundle screen, in the Location field, select <strong>Production Account.</strong></li>
<li><strong> </strong>In the Account ID field, enter <strong>TSTDRV181091</strong>, and click <strong>Search</strong>.</li>
</ol>
<p>Click the <strong>Celigo CloudStorage File Browser </strong>link<strong> </strong>to open the Bundle Details page, and then click the Install button. On the Preview Install page, click Install Bundle to complete the bundle installation process. Once installation is in progress, you are redirected to the Installed Bundles page, where you can keep track of the installation progress. Once the bundle has been installed, the Install Status should change to Succeeded.</p>
<h2>The following NetSuite actions are required from the client (post-install):</h2>
<ol>
<li>Go to <strong>Setup &gt; Custom &gt; Celigo CloudStorage Bundle Settings</strong>.<br />
You may need to logout, clear your browser cache, and log back in as Administrator to see this option.</li>
<li>Verify that you receive the message &#8220;CloudStorage bundle settings updated successfully.&#8221;</li>
</ol>
]]></content:encoded>
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		<item>
		<title>Initial Setup and Permissions</title>
		<link>http://www.celigo.com/help/cloudstorage/setup/initial-setup-and-permissions/</link>
		<comments>http://www.celigo.com/help/cloudstorage/setup/initial-setup-and-permissions/#comments</comments>
		<pubDate>Tue, 29 Jun 2010 00:52:07 +0000</pubDate>
		<dc:creator>jkelly</dc:creator>
				<category><![CDATA[Setup]]></category>

		<guid isPermaLink="false">http://www.celigo.com/help/?p=3165</guid>
		<description><![CDATA[The following steps guide you through the setup and customization of Celigo CloudStorage. Set permissions to choose which roles should access files, change record type names to match the rest of your account, and change the order of record types in the file browser. To set permissions for the Celigo CloudStorage File Browser: Go to [...]]]></description>
			<content:encoded><![CDATA[<p>The following steps guide you through the setup and customization of Celigo CloudStorage. Set permissions to choose which roles should access files, change record type names to match the rest of your account, and change the order of record types in the file browser.</p>
<h2>To set permissions for the Celigo CloudStorage File Browser:</h2>
<ol>
<li>Go to <strong>Setup &gt; Customization &gt; Scripts, </strong>and select <strong>Suitelet</strong> in the Type<strong> </strong>field. Click <strong>Deployments</strong> next to <strong>Celigo-AS3_NS Top Nav Builder</strong>. If the deployment record does not open automatically, click Edit next to the record. Click the Audience tab, select the roles that need access to the Celigo CloudStorage File Browser, and click Save.
<p><img class="alignnone size-medium wp-image-3173" title="permissions" src="http://www.celigo.com/help/wp-content/uploads/2010/06/permissions1-300x184.png" alt="permissions" width="300" height="184" /></li>
<li>Go to <strong>Documents &gt; Files &gt; File Cabinet &gt; SuiteBundles &gt; Bundle 9385</strong>, and download the crossdomain.xml file.</li>
<li>Connect to Amazon S3 using <a href="https://addons.mozilla.org/en-US/firefox/addon/3247/" target="_blank">S3 Fox</a><strong>, </strong>a<strong> </strong>Firefox add-on.  Create a new bucket, and upload the crossdomain.xml file.  Make a note of the bucket name you create for later reference. <em>The bucket name should NOT contain a period in the name and must be all lower case</em><em>. For example, &#8220;NetSuite.Data&#8221; must be &#8220;netsuitedata&#8221; when naming the bucket.</em></li>
<li><em> </em>In Amazon S3, right-click crossdomain.xml, and click <strong>Edit ACL</strong> to set <strong>Everyone R</strong><strong>ead</strong> permissions.</li>
<li>In NetSuite, go to <strong>Set</strong><strong>u</strong><strong>p</strong><strong> </strong><strong>&gt;</strong><strong> </strong><strong>Company</strong><strong> </strong><strong>&gt;</strong><strong> </strong><strong>General</strong><strong> </strong><strong>Preferences</strong>, and click the<strong> </strong>Custom Preferences tab. In the <strong>AWS S3 Bucket Name</strong> field, enter the bucket name you created in step 3. Fill in the details for the <strong>AWS Access Key ID</strong> and <strong>AWS Secret Access Key </strong>fields, and provide a value for the <strong>Pre-Signed URL Expiration (seconds</strong><strong>)</strong> field.</li>
<li>Go to<strong> Set</strong><strong>u</strong><strong>p</strong><strong> </strong><strong>&gt;</strong><strong> </strong><strong>Customi</strong><strong>z</strong><strong>ation</strong><strong> </strong><strong>&gt;</strong><strong> </strong><strong>Record</strong><strong> </strong><strong>Types,</strong> and set Full permission to the following record types:
<ul class="p-bottom0">
<li>Celigo Amazon S3 File</li>
<li>Celigo Amazon S3 Folder</li>
<li>Celigo AS3 File Associations</li>
<li>CeligoCloudStorageRecordType1</li>
<li>CeligoCloudStorageRecordType2
<p><strong>Note:</strong> Roles that have access to the Celigo CloudStorage File Browser also need Full access to the above record types.</li>
</ul>
</li>
<li>To enable the<strong> Amazon S3 Files</strong> subtab for record types go to<strong> </strong><strong>S</strong><strong>etup</strong><strong> </strong><strong>&gt; </strong><strong>C</strong><strong>ustomization</strong><strong> </strong><strong>&gt;</strong><strong> S</strong><strong>cripts, </strong>and select <strong>User Event </strong>in the Type field<strong>.</strong>Click<strong> Deployments</strong> next to the <strong>Celigo &#8211; AS3 &#8211; File SubTab Manager</strong><strong>. </strong>Click Edit next to a record type to set the role permission for viewing S3 files on that type of record.
<p><img class="alignnone size-medium wp-image-3174" title="EnableSubTab" src="http://www.celigo.com/help/wp-content/uploads/2010/06/EnableSubTab-300x175.png" alt="EnableSubTab" width="300" height="175" /></li>
</ol>
<p><strong> </strong></p>
<h2>To change the name of a record grouping as it appears in the Celigo CloudStorage File Browser (NetSuite Record View pane):</h2>
<ol>
<li>Go to <strong>Set</strong><strong>u</strong><strong>p</strong><strong> </strong><strong>&gt;</strong><strong> </strong><strong>Customi</strong><strong>z</strong><strong>ation</strong><strong> </strong><strong>&gt;</strong><strong> </strong><strong>Record</strong><strong> </strong><strong>Types</strong><strong>.</strong></li>
<li><strong> </strong>Click <strong>List</strong> next to <strong>CeligoCloudStorageRecordType1.
<p><img class="size-medium wp-image-3175 alignnone" title="recordName" src="http://www.celigo.com/help/wp-content/uploads/2010/06/recordName-300x68.png" alt="recordName" width="300" height="68" /></strong></li>
<li>Click Edit next to a record group to give a custom name to the folders in the NetSuite Record View pane of the CloudStorage File Browser.
<p><img class="alignnone size-medium wp-image-3176" title="sectionName" src="http://www.celigo.com/help/wp-content/uploads/2010/06/sectionName-300x137.png" alt="sectionName" width="300" height="137" /><br /><img class="alignnone size-medium wp-image-3179" title="FBsectionname" src="http://www.celigo.com/help/wp-content/uploads/2010/06/FBsectionname-300x150.png" alt="FBsectionname" width="300" height="150" /></li>
</ol>
<h2>To change the record type name in the Celigo CloudStorage File Browser (NetSuite Record View Pane):</h2>
<ol>
<li>Go to <strong>Set</strong><strong>u</strong><strong>p</strong><strong> </strong><strong>&gt;</strong><strong> </strong><strong>Customi</strong><strong>z</strong><strong>ation</strong><strong> </strong><strong>&gt;</strong><strong> </strong><strong>Record</strong><strong> </strong><strong>Types</strong><strong>.</strong></li>
<li><strong> </strong>Click <strong>List</strong> next to <strong>CeligoCloudStorageRecordType2.</strong></li>
<li><strong> </strong>Click<strong> Edit</strong> next to a record type to match a record name to renaming already used in the account at Setup &gt; Company &gt; Rename Records/Transactions.
<p><img class="alignnone size-medium wp-image-3178" title="recordtypename" src="http://www.celigo.com/help/wp-content/uploads/2010/06/recordtypename-300x136.png" alt="recordtypename" width="300" height="136" /><br /><img class="alignnone size-medium wp-image-3180" title="FBrecordname" src="http://www.celigo.com/help/wp-content/uploads/2010/06/FBrecordname-300x150.png" alt="FBrecordname" width="300" height="150" /></li>
</ol>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>File Browser Overview</title>
		<link>http://www.celigo.com/help/cloudstorage/file-browser/file-browser-overview/</link>
		<comments>http://www.celigo.com/help/cloudstorage/file-browser/file-browser-overview/#comments</comments>
		<pubDate>Tue, 29 Jun 2010 00:52:06 +0000</pubDate>
		<dc:creator>jkelly</dc:creator>
				<category><![CDATA[File Browser]]></category>

		<guid isPermaLink="false">http://www.celigo.com/help/?p=3109</guid>
		<description><![CDATA[The CloudStorage File Browser is the central location for all of your AS3-stored files in NetSuite. In the File Browser, you can do any of the following: Organize and view files in file system, similar to the NetSuite File Cabinet View which NetSuite records and transactions have files attached Attach, update, or remove files on [...]]]></description>
			<content:encoded><![CDATA[<div class="entry">
<h2>The CloudStorage File Browser is the central location for all of your AS3-stored files in NetSuite. In the File Browser, you can do any of the following:</h2>
<ul>
<li>Organize and view files in file system, similar to the NetSuite File Cabinet</li>
<li>View which NetSuite records and transactions have files attached</li>
<li>Attach, update, or remove files on records and transactions</li>
<li>Drag and drop files to move them between folders in the file system</li>
<li>Drag and drop files to attach or remove them from records and transactions</li>
<li>Search for files by file type, the record type attached to, and more</li>
</ul>
<p>To access the CloudStorage File Browser, go to <strong>Setup &gt; Custom &gt; Celigo CloudStorage File Browser</strong>.</p>
<p style="text-align: center; ">
<p style="text-align: center; "><strong><img class="aligncenter size-large wp-image-3267" title="newFileBrowser" src="http://www.celigo.com/help/wp-content/uploads/2010/06/newFileBrowser1-1024x678.png" alt="newFileBrowser" /></strong></p>
<h2>To set preferences for the CloudStorage File Browser:</h2>
<ol>
<li>Click the <strong>Preferences</strong> button in the toolbar.</li>
<li>Check boxes to set the following preferences:
<ul class="p-bottom0">
<li><strong>Check advanced checkbox on upload screen</strong> &#8211; Check this box to have the Advanced checkbox checked by default when you upload files.</li>
<li><strong>Show confirmation after moving files</strong> &#8211; Check this box to confirm that a file has moved when you drag and drop files to a new location in the NetSuite Record View pane or the File System pane.</li>
</ul>
</li>
<li>Click Submit.</li>
</ol>
</div>
]]></content:encoded>
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		</item>
		<item>
		<title>NetSuite Record View</title>
		<link>http://www.celigo.com/help/cloudstorage/file-browser/netsuite-record-view/</link>
		<comments>http://www.celigo.com/help/cloudstorage/file-browser/netsuite-record-view/#comments</comments>
		<pubDate>Tue, 29 Jun 2010 00:52:06 +0000</pubDate>
		<dc:creator>jkelly</dc:creator>
				<category><![CDATA[File Browser]]></category>

		<guid isPermaLink="false">http://www.celigo.com/help/?p=3158</guid>
		<description><![CDATA[On the leftmost side of the CloudStorage File Browser, the NetSuite Record View shows all records and transactions in folder hierarchy. Using the Show only records with files box at the bottom of this pane, you can choose to show all records in this view or only those that already have S3 files attached to [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-medium wp-image-3194" title="NSRecordView" src="http://www.celigo.com/help/wp-content/uploads/2010/06/NSRecordView-152x300.png" alt="NSRecordView" width="152" height="300" />On the leftmost side of the CloudStorage File Browser, the NetSuite Record View shows all records and transactions in folder hierarchy. Using the <strong>Show only records with files</strong> box at the bottom of this pane, you can choose to show all records in this view or only those that already have S3 files attached to them.</p>
<p>You can also the<strong> use the Select Record Type</strong> filter at the bottom of the pane to only see a certain type of records and transactions, such as customers. Once you select a record type, you can use the Search field to find a specific file or record.</p>
<h2 class="clear">To attach a new file(s) to a record:</h2>
<ol>
<li>In the NetSuite Record View pane, select a record name or transaction number, and click the Add button. You can also right-click a record name and choose New File.</li>
<li>In the Upload to Amazon S3 popup, click the Add File(s) button, and select the file or files you want to add. Hold the CTRL key to select more than one file.<br />
The files you have selected are added to the queue.</li>
<li>To add files from a different location, click the Add File(s) button again.</li>
<li>Check the Available without login box at the top of the popup window to upload all files in the queue as available without login. Files available without login can be shared to anyone using the URL assigned to the file after upload.<br />
You can find a file&#8217;s URL by right-clicking the file after upload and selecting Properties.</li>
<li>Check the Advanced box in the popup to add editable columns for Name and Notes to store with the file.</li>
<li>Click Upload File(s) to upload all files in the queue. The popup window closes when the upload is complete.<br />
<strong>Note:</strong> If you close the window, your file upload may not complete.</li>
</ol>
<h2 class="clear">To attach an already uploaded file(s) to a record:</h2>
<ol>
<li>Locate the record or transaction you want to attach a file to and expand the folder view so that the record is accessible.</li>
<li>In the File System pane or the File Browser pane, locate the file you wish to attach.</li>
<li>Select the file you want to attach. You can hold the CTRL key to select more than one file to attach.</li>
<li>Drag and drop the file(s) to the record or transaction.</li>
</ol>
<h2>To update a file:</h2>
<ol>
<li>Select the file you want to update to a newer version.</li>
<li>Click the Update button.You can also right-click the file and select Update.</li>
<li>In the Upload to Amazon S3 popup, click the Add File(s) button, and select the file you want to update.</li>
<li>The files you have selected are added to the queue.</li>
<li>Check the Available without login box at the top of the popup window to upload all files in the queue as available without login. Files available without login can be shared to anyone using the URL assigned to the file after upload.<br />
You can find a file&#8217;s URL by right-clicking the file after upload and selecting Properties.</li>
<li>Check the Advanced box in the popup to add editable columns for Name and Notes to store with the file.</li>
<li>Click Upload File(s) to update all files in the queue. The popup window closes when the upload is complete.<br />
<strong>Note:</strong> If you close the window, your file upload may not complete.</li>
</ol>
<h2>To remove a file(s) from a record or transaction:</h2>
<ol>
<li>Open the folder for the record or transaction you need to remove a file from.</li>
<li>Select the file you want to remove, and click the Remove button at the top of the File Browser. You can also right-click the file name, and choose Remove.<br />
<strong>Note: </strong>Removing a file from a record or transaction does not delete the file. If you stored the record in the File System or attached the file to other records or transactions, it remains in those locations.</li>
</ol>
<h2>To delete a file:</h2>
<ol>
<li>Select the file(s) you want to delete from all locations.</li>
<li>Click the Delete button. You can also right-click the file and select Delete.</li>
</ol>
]]></content:encoded>
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		</item>
		<item>
		<title>Searching for Files</title>
		<link>http://www.celigo.com/help/cloudstorage/file-management/searching-for-files/</link>
		<comments>http://www.celigo.com/help/cloudstorage/file-management/searching-for-files/#comments</comments>
		<pubDate>Tue, 29 Jun 2010 00:51:26 +0000</pubDate>
		<dc:creator>jkelly</dc:creator>
				<category><![CDATA[File Management]]></category>

		<guid isPermaLink="false">http://www.celigo.com/help/?p=3143</guid>
		<description><![CDATA[There are several options to search for and file the files you have stored in Celigo CloudStorage using the CloudStorage File Browser. Note that CloudStorage files cannot be found using standard NetSuite search options, such as Global Search. To search all files by keyword: Go to Setup &#62; Custom &#62; Celigo CloudStorage File Browser. In [...]]]></description>
			<content:encoded><![CDATA[<p>There are several options to search for and file the files you have stored in Celigo CloudStorage using the CloudStorage File Browser. Note that CloudStorage files cannot be found using standard NetSuite search options, such as Global Search.</p>
<h2>To search all files by keyword:</h2>
<ol>
<li>Go to <strong>Setup &gt; Custom &gt; Celigo CloudStorage File Browser</strong>.</li>
<li>In the Search field at the top of the file browser, enter a keyword included in the file name.</li>
</ol>
<p>The search results show as you type just below the Search field. Click a file name to download it.</p>
<p><img   title="keywordsearch" src="http://www.celigo.com/help/wp-content/uploads/2010/06/keywordsearch.png" alt="keywordsearch" width="498" height="108" /></p>
<p><strong>Note:</strong> If you do not see the Search field, you may need to make the window larger or maximize the window.</p>
<h2>To search for records or transactions with files attached:</h2>
<p><img class="alignright size-medium wp-image-3219" title="recordviewsearch" src="http://www.celigo.com/help/wp-content/uploads/2010/06/recordviewsearch-153x300.png" alt="recordviewsearch"  /></p>
<ol>
<li>Go to <strong>Setup &gt; Custom &gt; Celigo CloudStorage File Browser</strong>.</li>
<li>In the NetSuite Record View, check the box to <strong>Show only records with files</strong>.</li>
<li>In the Select Record Type dropdown, choose the type of record or transaction with files attached.</li>
<li>In the Search field, enter all or part of a record or transaction name.</li>
</ol>
<p>The NetSuite Record View pane filters to show only those meeting your criteria. Click Clear Results to clear the search results and view all files.</p>
<h2>To search for files attached to records or transactions:</h2>
<ol>
<li>Go to <strong>Setup &gt; Custom &gt; Celigo CloudStorage File Browser</strong>.</li>
<li>In the right side pane of the CloudStorage File Browser, choose a record or transaction type in the <strong>Record Types</strong> dropdown.</li>
</ol>
<p>The File Browser filters to show only files attached to the type of record or transaction you select. Click <strong>Clear Results</strong> to clear the search results and view all files.</p>
<h2>To search for files of a certain type:</h2>
<ol>
<li>Go to <strong>Setup &gt; Custom &gt; Celigo CloudStorage File Browser</strong>.</li>
<li>In the right side pane of the CloudStorage File Browser, choose a file type in the <strong>File Type</strong> dropdown.</li>
</ol>
<p>The File Browser filters to show only files of the type you select. Click <strong>Clear Results</strong> to clear the search results and view all files.</p>
]]></content:encoded>
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		<item>
		<title>Install Magento Extension</title>
		<link>http://www.celigo.com/help/magento/install-magento-extension/</link>
		<comments>http://www.celigo.com/help/magento/install-magento-extension/#comments</comments>
		<pubDate>Thu, 17 May 2012 14:08:10 +0000</pubDate>
		<dc:creator>sperera</dc:creator>
				<category><![CDATA[Getting Started]]></category>
		<category><![CDATA[Magento]]></category>

		<guid isPermaLink="false">http://www.celigo.com/help/?p=5430</guid>
		<description><![CDATA[Welcome! Thank you for your interest in the Celigo Magento Connector for NetSuite. The latest version of the connector, distributed over Magento Connect is in beta. If you wish to enroll in the beta program, please complete and submit the form below, and our sales team will get in touch with you. First Name * [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Welcome! Thank you for your interest in the Celigo Magento Connector for NetSuite.</strong></p>
<p>The latest version of the connector, distributed over Magento Connect is in beta. If you wish to enroll in the beta program, please complete and submit the form below, and our sales team will get in touch with you.</p>
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<input type=hidden name="retURL" value="http://celigo.com/products/">
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<tbody>
<tr>
<td valign="top">
<table width="100%" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<td width="50%" valign="top">
<table width="100%" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<td width="25%" valign="top" align="left"><label for="first_name">First Name<span class="req"> *</span> </label></td>
<td valign="top" align="left">
<input type="text" size="20" name="first_name" maxlength="40" class="input" id="first_name" tabindex="1"></td>
</tr>
<tr>
<td valign="top" align="left"><label for="last_name">Last Name<span class="req"> *</span></label></td>
<td valign="top" align="left">
<input type="text" size="20" name="last_name" maxlength="80" class="input" id="last_name" tabindex="2"></td>
</tr>
<tr>
<td valign="top" align="left"><label for="company">Company<span class="req"> * </span></label></td>
<td valign="top" align="left">
<input type="text" size="20" name="company" maxlength="40" class="input" id="company" tabindex="3"></td>
</tr>
<tr>
<td valign="top" align="left"><label for="title">Title</label></td>
<td valign="top" align="left">
<input type="text" size="20" name="title" maxlength="40" class="input" id="title" tabindex="4"></td>
</tr>
<tr>
<td valign="top" align="left"><label for="email">Email<span class="req"> *</span></label></td>
<td valign="top" align="left">
<input type="text" size="20" name="email" maxlength="80" class="input" id="email" tabindex="5"></td>
</tr>
<tr>
<td valign="top" align="left"><label for="phone">Phone<span class="req"> *</span></label></td>
<td valign="top" align="left">
<input type="text" size="20" name="phone" maxlength="40" class="input" id="phone" tabindex="6"></td>
</tr>
<tr>
<td valign="top" align="left"><label for="URL">Website<span class="req"> *</span></label></td>
<td valign="top" align="left">
<input type="text" size="20" name="URL" maxlength="80" class="input" id="URL" tabindex="7"></td>
</tr>
<tr>
<td valign="top" align="left"><label for="label3">City</label></td>
<td valign="top" align="left">
<input type="text" size="20" name="city2" maxlength="40" class="input" id="label3" tabindex="8"></td>
</tr>
<tr>
<td valign="top" align="left"><label for="label2">State/Province </label></td>
<td valign="top" align="left">
<input type="text" size="20" name="state2" maxlength="20" class="input" id="label2" tabindex="9"></td>
</tr>
<tr>
<td valign="top" align="left">Hear About Us</td>
<td valign="top" align="left">
<select name="00N30000003GrfQ" title="Hear About Us" class="dropdown" id="00N30000003GrfQ" tabindex="10">
<option value="Search Engine">Search Engine</option>
<option value="Press Release / In the News / Blog">Press Release / In the News / Blog</option>
<option value="Celigo Blog">Celigo Blog</option>
<option value="Celigo Newsletter">Celigo Newsletter</option>
<option value="Word of Mouth">Word of Mouth</option>
<option value="Webinar">Webinar</option>
<option value="SuiteCloud Developer Network">SuiteCloud Developer Network</option>
<option value="Force.com AppExchange">Force.com AppExchange</option>
<option value="Tradeshow">Tradeshow</option>
<option value="Customer Referral">Customer Referral</option>
<option value="NetSuite Referral">NetSuite Referral</option>
<option value="Saleforce.com Referral">Saleforce.com Referral</option>
<option value="Partner Referral">Partner Referral</option>
<option value="NetSuite User Group">NetSuite User Group</option>
<option value="NetSuite Marketplace">NetSuite Marketplace</option>
<option value="Other">Other</option>
</select>
</td>
</tr>
<tr>
<td valign="top" align="left">&nbsp;</td>
<td height="40" align="left">
<input type="submit" value="Submit" name="submit" class="button" tabindex="15"></td>
</tr>
</tbody>
</table>
</td>
<td width="50%" valign="top">
<table width="100%" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<td width="25%" valign="top" align="left"><label for="label">Industry </label></td>
<td valign="top" align="left">
<select name="industry2" class="dropdown" id="label" tabindex="11">
<option>&#8211;None&#8211;</option>
<option value="Agriculture">Agriculture</option>
<option></option>
<option value="Banking">Banking</option>
<option value="Biotechnology">Biotechnology</option>
<option value="Chemicals">Chemicals</option>
<option value="Communications">Communications</option>
<option value="Construction">Construction</option>
<option value="Consulting">Consulting</option>
<option value="Education">Education</option>
<option></option>
<option value="Energy">Energy</option>
<option value="Engineering">Engineering</option>
<option value="Entertainment">Entertainment</option>
<option value="Environmental">Environmental</option>
<option value="Finance">Finance</option>
<option value="Food &amp; Beverage">Food &amp; Beverage</option>
<option value="Government">Government</option>
<option value="Healthcare">Healthcare</option>
<option value="Hospitality">Hospitality</option>
<option value="Insurance">Insurance</option>
<option value="Machinery">Machinery</option>
<option value="Manufacturing">Manufacturing</option>
<option value="Media">Media</option>
<option value="Not For Profit">Not For Profit</option>
<option value="Other">Other</option>
<option value="Recreation">Recreation</option>
<option value="Retail">Retail</option>
<option value="Shipping">Shipping</option>
<option value="Technology">Technology</option>
<option value="Telecommunications">Telecommunications</option>
<option value="Transportation">Transportation</option>
<option value="Utilities">Utilities</option>
</select>
</td>
</tr>
<tr>
<td valign="top" align="left">Solutions</td>
<td valign="top" align="left">
<select name="00N30000003Gn80" multiple="multiple" title="Solutions" class="dropdown multiplebox" id="00N30000003Gn80" tabindex="12">
<option value="Integrator">Integrator</option>
<option value="Excel SmartClient">Excel SmartClient</option>
<option value="3PL Connector">3PL Connector</option>
<option value="Salesforce Connector">Salesforce Connector</option>
<option value="Merchant Connector - Magento">Merchant Connector &#8211; Magento</option>
<option value="Merchant Connector - Amazon Marketplace">Merchant Connector &#8211; Amazon Marketplace</option>
<option value="Merchant Connector - ChannelAdvisor">Merchant Connector &#8211; ChannelAdvisor</option>
<option value="Merchant Connector - Yahoo! Merchant">Merchant Connector &#8211; Yahoo! Merchant</option>
<option value="Merchant Connector - eBay">Merchant Connector &#8211; eBay</option>
<option value="Merchant Connector - Buy.com">Merchant Connector &#8211; Buy.com</option>
<option value="Merchant Connector - AspDotNet">Merchant Connector &#8211; AspDotNet</option>
<option value="CloudExtend Google Apps">CloudExtend Google Apps</option>
<option value="CloudExtend Gmail">CloudExtend Gmail</option>
<option value="CloudExtend Calendar">CloudExtend Calendar</option>
<option value="CloudExtend Docs">CloudExtend Docs</option>
<option value="CloudExtend Contacts">CloudExtend Contacts</option>
<option value="CloudExtend Tasks (Not Released)">CloudExtend Tasks (Not Released)</option>
<option value="CloudStorage Amazon S3">CloudStorage Amazon S3</option>
<option value="Google Desktop Gadgets">Google Desktop Gadgets</option>
<option value="NetSyncX">NetSyncX</option>
<option value="SuitePOS">SuitePOS</option>
<option value="File Explorer">File Explorer</option>
<option value="CloudBundle - Web Store Widgets">CloudBundle &#8211; Web Store Widgets</option>
<option value="CloudBundle - Availabe To Promise">CloudBundle &#8211; Availabe To Promise</option>
<option value="CloudBundle - Consolidated Billing">CloudBundle &#8211; Consolidated Billing</option>
<option value="CloudBundle - Lockbox">CloudBundle &#8211; Lockbox</option>
<option value="CloudBundle - De-Duper">CloudBundle &#8211; De-Duper</option>
</select>
</td>
</tr>
<tr>
<td valign="top" align="left">Services</td>
<td valign="top" align="left">
<select name="00N30000003Gn81" multiple="multiple" title="Services" class="dropdown multiplebox" id="00N30000003Gn81" tabindex="13">
<option value="ERP / CRM Implementation">ERP / CRM Implementation</option>
<option value="Data Migration">Data Migration</option>
<option value="Integration">Integration</option>
<option value="Scripting / Workflow">Scripting / Workflow</option>
<option value="Reporting">Reporting</option>
<option value="Web Store">Web Store</option>
<option value="Fine Tuning / Administration">Fine Tuning / Administration</option>
</select>
</td>
</tr>
<tr>
<td valign="top" align="left"><label for="description">Comments</label></td>
<td valign="top" align="left"><textarea name="description" class="input" style="height:77px;" tabindex="14"></textarea></td>
</tr>
<tr>
<td valign="top" align="left"></td>
<td valign="top" align="left" style="padding-left: 120px;">&nbsp;</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table></form>
]]></content:encoded>
			<wfw:commentRss>http://www.celigo.com/help/magento/install-magento-extension/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Returns/Refunds Sync</title>
		<link>http://www.celigo.com/help/magento/magento-sync/returnsrefunds-sync/</link>
		<comments>http://www.celigo.com/help/magento/magento-sync/returnsrefunds-sync/#comments</comments>
		<pubDate>Thu, 03 May 2012 06:37:34 +0000</pubDate>
		<dc:creator>sperera</dc:creator>
				<category><![CDATA[Flows]]></category>

		<guid isPermaLink="false">http://www.celigo.com/help/?p=5416</guid>
		<description><![CDATA[The connector supports two refund policies: Formal returns process in which the items must be RMA’d before a refund is issued Direct refunds issued without a RMA, in case of goods lost in shipping or for the sale of non-inventory items Handling Returns The connector supports business flows where  return authorizations, restocking and refunding are [...]]]></description>
			<content:encoded><![CDATA[<p>The connector supports two refund policies:</p>
<ol>
<li>Formal returns process in which the items must be RMA’d before a refund is issued</li>
<li>Direct refunds issued without a RMA, in case of goods lost in shipping or for the sale of non-inventory items</li>
</ol>
<h2>Handling Returns</h2>
<p>The connector supports business flows where  return authorizations, restocking and refunding are processed in NetSuite.</p>
<p>When a Cash Refund / Credit Memo is issued for a Return Authorization, the Connector will create a corresponding Credit Memo in Magento. The Credit Memo in Magento is not explicitly linked to the RMA in NS; the RMA# is only included in the comments section of the Credit Memo.</p>
<p>If items are restocked, the inventory levels in Magento are automatically updated during the next inventory sync.</p>
<h2>Issuing Refunds without a RMA</h2>
<p>If the customer needs to be refunded directly without going through the RMA process, you may do so either from Magento or from NetSuite.</p>
<ul>
<li>If a customer is refunded by issuing a Credit Memo in Magento, the Connector will generate a  NetSuite Credit Memo or a Cash Refund based on whether the sale was a credit or cash sale.</li>
<li>If a customer is refunded in NetSuite by issuing a Cash Refund for a Cash Sale or issuing a Credit Memo for an Invoice, the Connector will create a corresponding Credit Memo in Magento.</li>
</ul>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://www.celigo.com/help/magento/magento-sync/returnsrefunds-sync/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>FAQ</title>
		<link>http://www.celigo.com/help/cloudextend/cloudextend-troubleshooting/faq-5/</link>
		<comments>http://www.celigo.com/help/cloudextend/cloudextend-troubleshooting/faq-5/#comments</comments>
		<pubDate>Thu, 05 Apr 2012 04:44:31 +0000</pubDate>
		<dc:creator>sperera</dc:creator>
				<category><![CDATA[Troubleshooting & FAQ]]></category>

		<guid isPermaLink="false">http://www.celigo.com/help/?p=5389</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[<p class="faq-catname">CloudExtend Installation</p><div class="faq-title"><strong>1.</strong><a href="http://www.celigo.com/help?qa_faqs=which-editions-of-google-apps-do-i-need-to-use-cloudextend" name="which-editions-of-google-apps-do-i-need-to-use-cloudextend">Which editions of Google Apps do I need to use CloudExtend?</a></div><div class="faq-answer"><p>There are 2 editions Google Apps</p>
<ul>
<li>Google Apps (free)</li>
<li>Google Apps for Business</li>
</ul>
<p>With the exception of CloudExtend Google Contacts, all components of CloudExtend work with both the free and Business editions of CloudExtend.  CloudExtend Google Contacts works only with the Business edition.</p>
</div><div class="faq-title"><strong>2.</strong><a href="http://www.celigo.com/help?qa_faqs=ce-install-cant-access-links-in-installation-section" name="ce-install-cant-access-links-in-installation-section">Why can't I access the links provided in the installation section? I'm receiving a “Page not found” error.</a></div><div class="faq-answer"><p>It’s likely that you are NOT logged in to NetSuite, or you don’t have permissions to install a bundle with the role you’re using. To confirm this, and bypass the link, do the following:</p>
<ol>
<li>Log in to NetSuite as an Administrator and navigate to <strong>Setup &gt; Customization &gt; Install Bundle</strong>.</li>
<li>Read the Terms of Service, and click I Agree, if prompted.</li>
<li>In the Location field, select Production Account.</li>
<li>In the Availability field, select Public.</li>
<li>In the Account ID field type <strong>TSTDRV840460</strong>. Note: You should NOT provide your own NetSuite account number here. The one listed above is all that should be used because it searches the Celigo Development account for the SuiteBundle.</li>
<li>Click the Search button.<br />
<img title="install-cloud-extend-bundle-from-netsuite" src="http://www.celigo.com/products/help/wp-content/uploads/2011/08/install-cloud-extend-bundle-from-netsuite.png" alt="install-cloud-extend-bundle-from-netsuite" width="434" height="347" /></li>
<li>Click the link in the Name column for the component you are trying to install.</li>
<li>Click the <strong>Install</strong> button at the top.<br />
<img title="bundle-install-button" src="http://www.celigo.com/products/help/wp-content/uploads/2011/08/bundle-install-button.png" alt="bundle-install-button" width="473" height="100" /></li>
<li>On the Preview Bundle Install screen click the Install Bundle button in the lower right hand corner.</li>
<li>Click Ok to confirm the install. Use the Refresh button on the bottom right to view the progress status.</li>
</ol>
</div><div class="faq-title"><strong>3.</strong><a href="http://www.celigo.com/help?qa_faqs=ce-install-doesnt-work-after-change-from-sbx-to-pr" name="ce-install-doesnt-work-after-change-from-sbx-to-pr"> We've changed our Google Apps domain mappings so that our production NetSuite account is associated with  the domain rather than the Sandbox account. Why does CloudExtend no longer work?</a></div><div class="faq-answer"><p>CloudExtend does not support such a migration automatically. In such cases, you need to contact <a title="Contact Celigo Support" href="/customer-login/">Celigo Support</a> and request them to reset your license. Once this is done, you will also need to reallocate your users.</p>
</div><div class="faq-title"><strong>4.</strong><a href="http://www.celigo.com/help?qa_faqs=ce-install-reassign-lic" name="ce-install-reassign-lic">How do we reassign a licensed seat that was previously allocated to another employee?</a></div><div class="faq-answer"><p>The current version of the Celigo License Manager does not include the functionality to reallocate seats. Please contact <a title="Contact Celigo Support" href="/customer-login/">Celigo Support</a> and request that the seat be deallocated.</p>
</div>
<p class="faq-catname">CloudExtend Gdocs</p><div class="faq-title"><strong>1.</strong><a href="http://www.celigo.com/help?qa_faqs=what-types-of-files-can-i-upload-to-google-docs-through-your-interface" name="what-types-of-files-can-i-upload-to-google-docs-through-your-interface">What types of files can I upload to Google Docs through your interface?</a></div><div class="faq-answer"><p>The file types listed below are fully supported by CloudExtend Gdocs. While other file types are not prevented from being uploaded, they will not be viewable online in the Google Docs Viewer. You will have to download such files to your desktop and view them locally.</p>
<ul>
<li>Documents:
<ul>
<li>Microsoft Word (.doc, .docx), OpenDocument text (.odt), StarOffice text (.sxw)</li>
<li>Rich text (.rtf), Plain text (.txt), HTML (.htm, .html)</li>
</ul>
</li>
<li>Presentations:
<ul>
<li>Microsoft PowerPoint (.ppt, .pps, .pptx)</li>
<li>OpenDocument presentations (.odp)</li>
</ul>
</li>
<li>Spreadsheets:
<ul>
<li>Microsoft Excel (.xls, .xlsx) files, OpenDocument spreadsheets (.ods).</li>
<li>Comma-separated values (.csv, .tsv, .tab)</li>
</ul>
</li>
<li>Drawings:
<ul>
<li>Windows Metafile (.wmf)</li>
</ul>
</li>
<li>PDF or image files:
<ul>
<li>Photos, scanned documents, screenshots, etc (.jpg, .png, .tiff)</li>
<li>PDF files (.pdf)</li>
</ul>
</li>
</ul>
</div><div class="faq-title"><strong>2.</strong><a href="http://www.celigo.com/help?qa_faqs=how-do-i-upload-a-completely-new-version-of-an-existing-attachment-replacing-the-old-one" name="how-do-i-upload-a-completely-new-version-of-an-existing-attachment-replacing-the-old-one"> How do I upload a completely new version of an existing attachment, replacing the old one?</a></div><div class="faq-answer"><p>Google Docs does not overwrite files even if a file with the same name is uploaded to the same collection. Therefore, you need to first remove the existing attachment from the list and then upload the new one.</p>
</div><div class="faq-title"><strong>3.</strong><a href="http://www.celigo.com/help?qa_faqs=what-is-the-size-limit-on-a-single-file-upload" name="what-is-the-size-limit-on-a-single-file-upload">What is the size limit on a single file upload?</a></div><div class="faq-answer"><p>The maximum size of a file upload that can be uploaded through the upload window depends on several factors:</p>
<ul>
<li>Limitations imposed by NetSuite on the amount of data that can be sent to a Suitelet</li>
<li>Whether the "Convert documents..." check box is turned on</li>
<li>The type of file you are attempting upload</li>
</ul>
<p>NetSuite imposes a limit of 5MB on the amount of data that can be sent to a Suitelet. Note that during a file upload, the browser sends additional data along with the file being uploaded. Therefore, the file size that a Suitelet can receive falls slightly below 5MB*. Since the CloudExtend Gdocs processes the file uploads via a Suitelet, it is bound by this limit.</p>
<p>Google Docs imposes its own limits on the files that it's requested to convert to native Google Docs formats. These limits vary by the type of file being uploaded.</p>
<p>Given these limitations, size limits on the files that may be uploaded to Google Docs can be summarized as:</p>
<ul>
<li>If the "Convert Documents..." option is turned off, you may upload files that are <em>less than</em>* 5MB.</li>
<li>If the option is turned on, you may upload;
<ul>
<li>Documents - up to 1 MB per file</li>
<li>Presentations - Less than* 5 MB per file</li>
<li>Spreadsheets - Less than* 5 MB per file</li>
<li>Drawings - up to 2 MB per file</li>
<li>PDF or image files - up to 2 MB per file</li>
</ul>
</li>
</ul>
<p>If you need to attach files larger than those listed above, you can do so by directly uploading them to Google Docs and using the <em>Search and Attach </em>feature to attach them to NetSuite records. This would allow you to attach files as large as 1GB.</p>
</div><div class="faq-title"><strong>4.</strong><a href="http://www.celigo.com/help?qa_faqs=how-many-files-can-i-attach-to-a-netsuite-record" name="how-many-files-can-i-attach-to-a-netsuite-record">How many files can I attach to a NetSuite record?</a></div><div class="faq-answer"><p>Theoretically, you can attach up to 10,000 files to a NetSuite record. However, we recommend that you limit the number of attachments per record to 500.</p>
<p>This recommendation is based on the product's ability to refresh only the first 500 attachments on a record. Refreshing an attachment is a slow and resource intensive process. Depending on your network speed and other external factors, refreshing of a attachment list could start at a little less than 1 second per attachment and drastically increase as the number of attachments goes up. Therefore, the CloudExtend Gdocs will abort once it has refreshed the first 500 attachments of a record.</p>
</div><div class="faq-title"><strong>5.</strong><a href="http://www.celigo.com/help?qa_faqs=i-deletedrenamed-a-file-in-google-docs-but-the-attachments-list-still-shows-the-old-file-name-how-do-i-update-the-attachments-list" name="i-deletedrenamed-a-file-in-google-docs-but-the-attachments-list-still-shows-the-old-file-name-how-do-i-update-the-attachments-list">I deleted/renamed a file in Google Docs but, the attachments list still shows the old file name. How do I update the attachments list?</a></div><div class="faq-answer"><p>As explained above, refreshing an attachment list is a slow, resource intensive task. Therefore, you need to invoke this process manually by clicking on the "Refresh" button above the attachments list.</p>
</div><div class="faq-title"><strong>6.</strong><a href="http://www.celigo.com/help?qa_faqs=can-i-attach-google-docs-to-x" name="can-i-attach-google-docs-to-x">Can I attach Google Docs to ____?</a></div><div class="faq-answer"><p>CloudExtend supports attaching Google Docs to a set of <a href="/help/cloudextend/cloudextend-gdocs/getting-started-cloudextend-gdocs/attaching-google-docs/">commonly used NetSuite record types</a> out of the box. As a NetSuite administrator you can enable this functionality to virtually any NetSuite object, including Custom Records by following these steps:</p>
<ol>
<li>Setup &gt; Customizations &gt; Scripts</li>
<li>Locate the <strong>Celigo Google Docs Sub Tab </strong><em>user event </em>script and click the <strong>Deployments</strong> link<br />
<a href="http://www.celigo.com/help/wp-content/uploads/2012/02/GDocsSubTabDeployments.png"><img class="alignnone size-full wp-image-5294" title="GDocsSubTabDeployments" src="http://www.celigo.com/help/wp-content/uploads/2012/02/GDocsSubTabDeployments.png" alt="" width="751" height="135" /></a></li>
<li>Click New Deployment button</li>
<li>Select the Record type for which you want to enable Google Docs functionality, in the <strong>Applies To</strong> field.</li>
<li>Click Save.</li>
</ol>
<p>The Google Docs sub tab will now be available for records of the selected type.</p>
</div>
<p class="faq-catname">CloudExtend Gmail</p><div class="faq-title"><strong>1.</strong><a href="http://www.celigo.com/help?qa_faqs=how-do-i-prevent-the-gadget-from-being-displayed-to-certain-gmail-users" name="how-do-i-prevent-the-gadget-from-being-displayed-to-certain-gmail-users">How do I prevent the gadget from being displayed to certain Gmail users?</a></div><div class="faq-answer"><p>You cannot turn off the gadget on a per-user basis. However, you can turn off the gadget to sub-organisations in your Google Apps domain. In order to exclude only a specific user, you should create a sub-organization containing only that user. This is a <a href="http://support.google.com/a/bin/answer.py?hl=en&amp;answer=182442">limitation of the Google's User Policy Management tool</a>.</p>
<p><strong>Turn off the Gadget for a Sub-organization</strong></p>
<p>1. Login to Google Apps Control panel (http://www.google.com/a/&lt;yourdomain.com&gt;/cpanel)</p>
<p>2. Go to the Organization &amp; Users tab and click on the <strong>Add Sub Organization</strong> button. Type in a name and a description for the sub-organization you are creating.</p>
<p><a href="http://www.celigo.com/help/wp-content/uploads/2012/03/Add_sub_org.png"><img class="alignnone  wp-image-5365" title="Add_sub_org" src="http://www.celigo.com/help/wp-content/uploads/2012/03/Add_sub_org.png" alt="" width="630" height="65" /></a></p>
<p>3. With the sub-organization selected, locate the CloudExtend Google Apps service from the list. Click on the <em>Override this Setting </em>link and once the toggle button is enabled, click <em>Off.</em></p>
<p><a href="http://www.celigo.com/help/wp-content/uploads/2012/03/servicestab.png"><img class="alignnone  wp-image-5368" title="servicestab" src="http://www.celigo.com/help/wp-content/uploads/2012/03/servicestab.png" alt="" width="521" height="203" /></a></p>
<p>4. Click on the top level organization name on the right and select the users you want to exclude.</p>
<p><a href="http://www.celigo.com/help/wp-content/uploads/2012/03/3-30-2012-11-36-27-PM.png"><img class="alignnone  wp-image-5367" title="3-30-2012 11-36-27 PM" src="http://www.celigo.com/help/wp-content/uploads/2012/03/3-30-2012-11-36-27-PM.png" alt="" width="374" height="319" /></a></p>
<p>5. Click on <strong>Move to </strong>and then select the Sub-Organization you created.</p>
<p>The next time these users log in to GMail, they will not see the CloudExtend Gadget on their email threads.</p>
<p>&nbsp;</p>
</div><div class="faq-title"><strong>2.</strong><a href="http://www.celigo.com/help?qa_faqs=ce-gmail-enh-msg-sync-fail-after-reauth" name="ce-gmail-enh-msg-sync-fail-after-reauth">Enhanced Message Sync doesn't work after re-running the Google Authorization</a></div><div class="faq-answer"><p>If your Google Apps domain is managed by multiple Google Apps Administrators, ensure that the Google Authorization step is always run by the same administrator. CloudExtend will depend on the authorization issued to this administrator to manage the shared resources it needs. If the authorization is changed, CloudExtend may no longer be able to access resources that were generated using the old admin token.</p>
<p>If you need to reassign CloudExtend related authorizations to another administrator, please get in touch with the Celigo Support team, who will assist you in doing so.</p>
</div><div class="faq-title"><strong>3.</strong><a href="http://www.celigo.com/help?qa_faqs=why-am-i-getting-authorization-is-required-emails-from-apps-scripts-notificationsgoogle-com" name="why-am-i-getting-authorization-is-required-emails-from-apps-scripts-notificationsgoogle-com">Why am I getting "Authorization is required..." emails from apps-scripts-notifications@google.com ?</a></div><div class="faq-answer"><p><a href="http://www.celigo.com/help/wp-content/uploads/2011/09/AuthorizationError.jpg"><img title="AuthorizationError" src="http://www.celigo.com/help/wp-content/uploads/2011/09/AuthorizationError-300x111.jpg" alt="" width="300" height="111" /></a></p>
<p>This likely due to not clicking on the "Accept" menu during the <a href="http://www.celigo.com/help/index.php?p=4850">Enhanced Message Sync feature setup</a>.</p>
<p><a href="http://www.celigo.com/help/wp-content/uploads/2011/09/message-sync.jpg"><img title="message-sync" src="http://www.celigo.com/help/wp-content/uploads/2011/09/message-sync-300x54.jpg" alt="" width="300" height="54" /></a></p>
</div><div class="faq-title"><strong>4.</strong><a href="http://www.celigo.com/help?qa_faqs=i-have-attached-an-email-to-a-contact-using-the-global-matches-why-doesnt-the-message-also-appear-under-the-corresponding-customer-record" name="i-have-attached-an-email-to-a-contact-using-the-global-matches-why-doesnt-the-message-also-appear-under-the-corresponding-customer-record">I have attached an email to a Contact using the Global Matches. Why doesn't the message also appear under the corresponding Customer record?</a></div><div class="faq-answer"><p>Messages attached to a Contact are only rolled up to the corresponding Customer record if the Contact is either the sender or is in the CC list of the email. I.e. the roll-up only occurs when the contact is directly associated with the email.</p>
</div><div class="faq-title"><strong>5.</strong><a href="http://www.celigo.com/help?qa_faqs=set-message-date" name="set-message-date">When I attach a message that was sent/received couple of days ago, what appears in NetSuite is today's date. Is there a way to store the original date of the email instead?</a></div><div class="faq-answer"><p>Unfortunately, no.</p>
<p>The NetSuite API does not provide a way to set the date on a message record. The date will therefore default to the date on which the message was created in NetSuite.</p>
</div>
<p class="faq-catname">CloudExtend Google Calendar</p><div class="faq-title"><strong>1.</strong><a href="http://www.celigo.com/help?qa_faqs=how-are-meeting-and-event-reminders-managed-between-netsuite-and-my-google-calendar" name="how-are-meeting-and-event-reminders-managed-between-netsuite-and-my-google-calendar">How are meeting and event reminders managed between NetSuite and my Google Calendar?</a></div><div class="faq-answer"><p>Meeting reminder fields are not available for synchronization at the time of this writing (Oct 2010). Therefore no reminders will be set on either end.</p>
<p>It should also be noted that default event reminders in both Google and NetSuite are set via preferences and subsequently ONLY through the native interface when a meeting event is created.</p>
<p>This means that if your default meeting reminder preference for Google is set to an email ten minutes before an event for every meeting created, when a NetSuite meeting is added to Google the reminder cannot be set based on your default preferences (again, because it’s managed through the user interface). Reminders will need to be manually set once a meeting has been synchronized on either system.<strong></strong></p>
<p><strong>Example #1</strong></p>
<p>I’ve created a meeting event directly in the Google Calendar. The default reminder in Google is an email ten minutes before the event, and a screen pop-up ten minutes before the event. When the meeting appears in the NetSuite Activities list for your account, the reminder will be set to “None”.</p>
<p><strong>Example #2</strong></p>
<p>My NetSuite Default Reminder Type is set to Email in my Activities Preferences, and the reminder time is set to 15 minutes. When the meeting appears in the Google Calendar after a sync completes, the default reminder will be empty.</p>
</div><div class="faq-title"><strong>2.</strong><a href="http://www.celigo.com/help?qa_faqs=is-the-availability-available-or-busy-field-synced-between-events" name="is-the-availability-available-or-busy-field-synced-between-events">Is the availability (Available or Busy) field synced between events?</a></div><div class="faq-answer"><p>Unfortunately, the availability field is not synced between events in NetSuite and Google. The field can’t be mapped because in Google ‘Privacy’ and ‘Availability (Show me as)’ are two different fields whereas in NetSuite they both appear under Event Access. As a result its not possible to setup a direct correlation between the two.</p>
</div><div class="faq-title"><strong>3.</strong><a href="http://www.celigo.com/help?qa_faqs=why-do-some-events-have-the-organizer-field-set-to-system" name="why-do-some-events-have-the-organizer-field-set-to-system">Why do some events have the Organizer field set to "-System-"?</a></div><div class="faq-answer"><p>Events created by the CloudExtend Google Calendar Import on a scheduled basis will have the value for "<em>Organizer</em>" set to "-System-".  This is because NetSuite does not let us override the value of this field to someone other than the event creator when importing events on a scheduled basis.  We are able to set the "<em>Owner</em>" field to the correct value for the imported event, but NetSuite will not let us change "<em>Organizer</em>" to be the event owner as well.  Please note that if you run the CloudExtend Google Calendar Import on-demand the <em>Organizer</em> field will be set to your login name, and you will be invited to the event!</p>
</div><div class="faq-title"><strong>4.</strong><a href="http://www.celigo.com/help?qa_faqs=why-does-my-events-continue-to-be-synced-in-to-the-previous-timezone-after-changing-netsuites-timezone-under-preferences" name="why-does-my-events-continue-to-be-synced-in-to-the-previous-timezone-after-changing-netsuites-timezone-under-preferences">Why does my events continue to be synced in to the previous timezone after changing NetSuite's timezone under Preferences?</a></div><div class="faq-answer"><p>For better performance, the Celigo CloudExtend Google Calendar script caches the timezone in the current user session. That means that if you create an event in NetSuite and go in to Home &gt; Set Preferences and change the timezone, the script will continue to use the old timezone when syncing. To work around this, please log out of NetSuite and log back in, before creating an event after changing the timezone.</p>
</div>
<p class="faq-catname">CloudExtend Google Contacts</p><div class="faq-title"><strong>1.</strong><a href="http://www.celigo.com/help?qa_faqs=ce-contacts-propogation-dela" name="ce-contacts-propogation-dela">I just created a contact in NetSuite. How long will it take for this contact to be available in the Gmail auto-complete list/Contact Manager?</a></div><div class="faq-answer"><p>CloudExtend Google Contacts syncs contacts from NetSuite to Google in real-time. However, because of the way the Google Apps™ Domain Shared Contacts are designed, it may take up to 24 hours for the contacts to be available to you in Google services.</p>
</div><div class="faq-title"><strong>2.</strong><a href="http://www.celigo.com/help?qa_faqs=ce-contacts-view-domain-contacts" name="ce-contacts-view-domain-contacts">While in Google Apps™, how do I view the contact information (address, phone number, etc.) of a contact that has been synced from NetSuite?</a></div><div class="faq-answer"><p>Click on the Contacts link on the top Google Apps navigation bar to navigate the Google Apps Contacts Manager</p>
<p><a href="http://www.celigo.com/products/help/wp-content/uploads/2011/08/GApps-contact-manger-navigation.png"><img title="GApps-contact-manger-navigation" src="http://www.celigo.com/products/help/wp-content/uploads/2011/08/GApps-contact-manger-navigation-300x60.png" alt="GApps-contact-manger-navigation" width="300" height="60" /></a></p>
<p>or click on the Contacts link on the left navigation panel in Gmail.</p>
<p><a href="http://www.celigo.com/products/help/wp-content/uploads/2011/08/GMail-contact-manger-navigation1.png"><img title="GMail-contact-manger-navigation" src="http://www.celigo.com/products/help/wp-content/uploads/2011/08/GMail-contact-manger-navigation1-150x132.png" alt="GMail-contact-manger-navigation" width="150" height="132" /></a></p>
<p>Type in a part of the name of the contact you are looking for, and press <strong>Search Contacts</strong>. The contact will appear under the Domain Contacts section in the search results. Click on the contact to view the information synced from NetSuite.</p>
<p><a name="editingoogle"></a></p>
</div><div class="faq-title"><strong>3.</strong><a href="http://www.celigo.com/help?qa_faqs=ce-contacts-update-shared-contac" name="ce-contacts-update-shared-contac">I made changes (e.g. changed the phone number, address, etc.) to a Domain Shared Contact from the Google Contacts Manager. Why don't other Google Apps users in our domain see the changes I made?</a></div><div class="faq-answer"><p>As explained here, Google Apps™ Contacts Manager interface does not update the Domain Shared Contacts and instead, updated a copy of the shared contact that it created in your own contacts list. Any update you made is visible only to you. Therefore, if you need to modify information on a shared contact, simply update the contact in NetSuite and let CloudExtend apply those changes to the Google Domain Shared Contacts list.</p>
</div><div class="faq-title"><strong>4.</strong><a href="http://www.celigo.com/help?qa_faqs=ce-contacts-reverse-syn" name="ce-contacts-reverse-syn">We use a 3rd party tool/Google Apps Admin Script to update Domain Shared Contacts in Google. Why doesn't the CloudExtend Google Contacts synchronize these contacts to NetSuite?</a></div><div class="faq-answer"><p>This feature is turned off in the default installation of CloudExtend Google Contacts. In order to enable this feature;</p>
<ol>
<li>Log in to your NetSuite account as an administrator.</li>
<li>Go to <strong>Setup &gt; Customization &gt; Scripts</strong> and locate the script named <strong>Celigo Google Shared Contacts Import</strong>.</li>
<li>Click <strong>view</strong> and then <strong>Deploy Script</strong>.</li>
<li>On the Schedule subtab, select <strong>Daily Event, Repeat Every 1 days</strong>. You can leave the Start Date and Start Time to their default values. Be sure to select <strong>every hour </strong>from the <strong>Repeat</strong> drop down.</li>
</ol>
</div>
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		<title>CloudExtend Upgrade Checklist</title>
		<link>http://www.celigo.com/help/cloudextend/general/upgrade-checklist/</link>
		<comments>http://www.celigo.com/help/cloudextend/general/upgrade-checklist/#comments</comments>
		<pubDate>Fri, 02 Mar 2012 07:01:01 +0000</pubDate>
		<dc:creator>sperera</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.celigo.com/help/?p=5320</guid>
		<description><![CDATA[Following checklist will guide you through the necessary steps to upgrade from your existing Celigo Google sync product to the latest version of CloudExtend. Please note that if you have both Celigo Gmail Sync and Calendar sync, both components will need to be upgraded at once. Before you begin, please ensure that you have met [...]]]></description>
			<content:encoded><![CDATA[<p>Following checklist will guide you through the necessary steps to upgrade from your existing Celigo Google sync product to the latest version of CloudExtend. Please note that if you have both Celigo Gmail Sync and Calendar sync, both components will need to be upgraded at once.</p>
<p>Before you begin, please ensure that you have met the following prerequisites:</p>
<ul>
<li> A fully activated Google Apps account</li>
<li>Access to a Google Apps Administrator login through the duration of the installation</li>
<li>Access to a NetSuite Administrator login through the duration of the installation</li>
</ul>
<div>Once you are ready perform the tasks listed below that are relevant to the component(s) you are upgrading. Those listed under &#8220;Post-upgrade Tasks&#8221; need to be performed once the components are upgraded.</div>
<div></div>
<table class="listing" width="100%" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<th colspan="3">Task</th>
<th width="20%">Affected<br />
Product</th>
<th width="30%">Requried/Optional</th>
</tr>
<tr class="odd">
<td valign="top" width="1%">
<input type="checkbox" /></td>
<td colspan="2" valign="top"><a href="http://www.celigo.com/help/cloudextend/cloudextend-google-calendar/cloudextend-calendar-getting-started/upgrading-from-celigo-google-calendar-sync/#license-transfer" target="_blank">Contact Celigo Support to begin the transfer</a></td>
<td valign="top">All</td>
<td valign="top">Required</td>
</tr>
<tr class="odd">
<td colspan="5" valign="top" width="1%"><strong>Upgrade Celigo Calendar Sync</strong></td>
</tr>
<tr class="odd">
<td valign="top" width="1%">
<input type="checkbox" /></td>
<td colspan="2" valign="top"><a href="http://www.celigo.com/help/cloudextend/cloudextend-google-calendar/cloudextend-calendar-getting-started/upgrading-from-celigo-google-calendar-sync/#undeploy" target="_blank">Undeploy the Celigo NetSuite Google Event Sync SuiteScript</a></td>
<td valign="top">Calendar</td>
<td valign="top">Required</td>
</tr>
<tr class="odd">
<td colspan="5" valign="top" width="1%"><strong>Upgrade Celigo Gmail Sync</strong></td>
</tr>
<tr class="eve">
<td valign="top" width="1%">
<input type="checkbox" /></td>
<td colspan="2" valign="top"><a href="http://www.celigo.com/help/cloudextend/cloudextend-gmail/getting-started-cloudextend-gmail/upgrading-from-celigo-gmail-sync/#uninstall-gadget" target="_blank">Uninstall Gmail Sync from your Google Apps Control Panel</a></td>
<td valign="top"></td>
<td valign="top"></td>
</tr>
<tr class="odd">
<td valign="top" width="1%">
<input type="checkbox" /></td>
<td colspan="2" valign="top"><a href="http://www.celigo.com/help/cloudextend/cloudextend-gmail/getting-started-cloudextend-gmail/upgrading-from-celigo-gmail-sync/#install-gadget" target="_blank">Install CloudExtend Gmail from the Google Maketplace</a>[<a href="https://www.google.com/enterprise/marketplace/viewListing?productListingId=6487+2581771857106399663&amp;utm_medium=button&amp;utm_source=button-celigo.com" target="_blank">Google Marketplace Link</a>]</td>
<td valign="top">Gmail</td>
<td valign="top">Required</td>
</tr>
<tr class="odd">
<td colspan="5" valign="top"><strong>Post-upgrade Tasks</strong></td>
</tr>
<tr class="eve">
<td valign="top">
<input type="checkbox" /></td>
<td colspan="2" valign="top"><a href="http://www.celigo.com/help/cloudextend/general/deploy-cloudextend-google-apps/" target="_blank">Install the CloudExtend Google Apps bundle in NetSuite</a>[<a href="https://system.netsuite.com/app/bundler/bundledetails.nl?sourcecompanyid=TSTDRV840783&amp;domain=PRODUCTION&amp;config=F&amp;big=F&amp;id=17794" target="_blank">Link to the bundle</a>]<br />
or<a href="http://www.celigo.com/help/cloudextend/cloudextend-gmail/getting-started-cloudextend-gmail/upgrading-from-celigo-gmail-sync/#update-bundle" target="_blank"><br />
Upgrade Gmail Sync bundle if upgrading from Gmail Sync</a>.</td>
<td valign="top">All</td>
<td valign="top">Required</td>
</tr>
<tr class="odd">
<td valign="top"></td>
<td valign="top">
<input type="checkbox" /></td>
<td class="small" valign="top"><a href="http://www.celigo.com/help/cloudextend/general/deploy-cloudextend-google-apps/#grantperms" target="_blank">Granting Custom Record Permissions</a></td>
<td valign="top">All</td>
<td valign="top">Required (if users are on Custom Roles)</td>
</tr>
<tr class="eve">
<td valign="top"></td>
<td valign="top">
<input type="checkbox" /></td>
<td class="small" valign="top"><a href="http://www.celigo.com/help/cloudextend/general/deploy-cloudextend-google-apps/#docperms" target="_blank">Grant Permissions for Google Docs Custom Records</a></td>
<td valign="top">Gdocs</td>
<td valign="top">Required (if users are on Custom Roles)</td>
</tr>
<tr class="odd">
<td valign="top"></td>
<td valign="top">
<input type="checkbox" /></td>
<td class="small" valign="top"><a href="http://www.celigo.com/help/cloudextend/general/deploy-cloudextend-google-apps/#defaultsub" target="_blank">Default Subsidiary for OneWolrd Accounts</a></td>
<td valign="top">Contacts</td>
<td valign="top">Required on NetSuite OneWorld Accounts</td>
</tr>
<tr class="eve">
<td valign="top">
<input type="checkbox" /></td>
<td colspan="2" valign="top"><a href="http://www.celigo.com/help/cloudextend/general/activating-components/" target="_blank">Activating Components</a></td>
<td valign="top">All</td>
<td valign="top">Required</td>
</tr>
<tr class="odd">
<td valign="top"></td>
<td valign="top">
<input type="checkbox" /></td>
<td class="small" valign="top"><a href="http://www.celigo.com/help/cloudextend/general/activating-components/#Setting-up-users" target="_blank">Set-up Licensed Users</a></td>
<td valign="top">All</td>
<td valign="top">Required</td>
</tr>
<tr class="eve">
<td valign="top">
<input type="checkbox" /></td>
<td colspan="2" valign="top"><a href="http://www.celigo.com/help/cloudextend/general/granting-access-to-google-apps-data/" target="_blank">Grant Access to Google Apps Data</a></td>
<td valign="top">All</td>
<td valign="top">Required</td>
</tr>
<tr class="odd">
<td valign="top">
<input type="checkbox" /></td>
<td colspan="2" valign="top"><a href="http://www.celigo.com/help/cloudextend/cloudextend-gmail/enhanced-message-sync/setting-up-enhanced-message-sync/" target="_blank">Setup Enhanced Message Sync</a></td>
<td valign="top">Gmail</td>
<td valign="top">Optional (Recommended)</td>
</tr>
<tr class="eve">
<td valign="top"></td>
<td valign="top">
<input type="checkbox" /></td>
<td class="small" valign="top"><a href="http://www.celigo.com/help/cloudextend/cloudextend-gmail/enhanced-message-sync/setting-up-enhanced-message-sync/#step1" target="_blank">Create a folder to store attachments </a></td>
<td valign="top"></td>
<td valign="top"></td>
</tr>
<tr class="odd">
<td valign="top"></td>
<td valign="top">
<input type="checkbox" /></td>
<td class="small" valign="top"><a href="http://www.celigo.com/help/cloudextend/cloudextend-gmail/enhanced-message-sync/setting-up-enhanced-message-sync/#step2" target="_blank">Set the Attachments Folder ID</a></td>
<td valign="top"></td>
<td valign="top"></td>
</tr>
<tr class="eve">
<td valign="top"></td>
<td valign="top">
<input type="checkbox" /></td>
<td class="small" valign="top"><a href="http://www.celigo.com/help/cloudextend/cloudextend-gmail/enhanced-message-sync/setting-up-enhanced-message-sync/#step3" target="_blank">Initiate the Deployment Script</a></td>
<td valign="top"></td>
<td valign="top"></td>
</tr>
<tr class="odd">
<td valign="top"></td>
<td valign="top">
<input type="checkbox" /></td>
<td class="small" valign="top"><a href="http://www.celigo.com/help/cloudextend/cloudextend-gmail/enhanced-message-sync/setting-up-enhanced-message-sync/#step4" target="_blank">Complete the Message Sync feature Setup </a><br />
NOTE: This step must be performed by end-users and not the administrator.</td>
<td valign="top"></td>
<td valign="top"></td>
</tr>
</tbody>
</table>
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