Challenges
The Grove’s existing NetSuite web store was built only via the out-of-box capabilities available in NetSuite. This existing web store did not provide customers with the kind of interaction The Grove wanted to provide, and the web store was not able to support certain revenue streams and the company’s continued growth. The customer experience was [...]

Challenges

Lumens Light + Living, a company dedicated to offering the very best of design-oriented lighting, fans and home accessories, needed a way to get accurate, consistent feedback from customers on their level of satisfaction with Lumens. Whether the customer walked into the store to make a purchase, shopped via the web, placed a phone [...]